SAMRAT CHAKRABORTY
• Mobile: +91 9007420297
• Email: ,
• Skype id: samrat.chakraborty61, samrat_chakraborty33
OBJECTIVE
A high performing Hospitality Industry professional with significant cross functional experience (09+ Years) in the realm of Client Relationship Management / End to End Hotel Operations- Administration / Food Business striving to be a key player in achieving organizational objectives in the International Market
PROFILE SUMMARY
Ø A result driven professional with around 09+ years of experience in the Hotel Industry across locations.
Ø Current association with “Hotel Bangalore International” (Nalapad Group of Hotels) Bangaluru, India as Food Beverage Manager.
Ø Possesses unique blend of creative flair and passion for food, strong business sense and engaging inter-personal skills along with significant ability to understand client's requirement / complaints suggesting viable solutions to their queries.
Ø Strong record of streamlining operations and improving service while preserving the highest level of quality; Natural ability to create enthusiastic productive working environments with customer- oriented professionals.
Ø Very strong analytical skills with expertise in resolving escalated customer service issues.
Ø Adept at streamlining workflow, creating a motivated team and work environment to meet organizational base line with resolving customer’s complaints.
Ø Possess excellent communication skills that have been honed through interacting with people.
Ø Completed 03 years Diploma in Hotel Management from Institute of Technology And Management - (I.T.M.) (Jadavpur), Kolkata, India.
TRAINING EXPERIENCE
Completed “06th Month’s” Industrial Training from The Hotel “The Golden Park”- (Choice Hospitality Group of Hotels) Kolkata in the year - 2002.
VOCATIONAL EXPERIENCE
# Attended “Banquet’s Parties” Servicing in the Hotel “Taj Bengal”and “Hotel Hindusthan International” Kolkata.
--: WORKING EXPERIENCE :--
“Hotel Bangalore International”,(Nalapad Group of Hotels) Bangaluru, Sep ’11– Till Date
## “F&B Manager”
“The Mirador”, Mumbai Sep ’10 – Sep ’11
# F&B Service “Outlet Manager”
“The Lalit Ashok” (The Lalit Group of Hotels), Bangalore Jul ’08 - Aug ’10
# F&B Service “Executive”
“Crowne Plaza”, (Intercontinental Hotel Group), New Delhi Mar ’07 – Jul ’08
# F&B Service “Senior Captain”
“Best Western Hotel Madhuban”, Dehradun Apr ’06 – Feb ’07
# F&B Service “Captain”
“The Sojourn” Salt Lake, Kolkata May ’04 - Mar ’06
# F&B Service “Senior Steward”
AREAS OF EXPERTISE
v Client Relationship Management
v Hospitality Operations
v Restaurant, Banquet, Bar Management
v Billing / Reservations
v Liaising
v Networking
v Interpersonal Skills
v Administrative Skills
v Budgeting
v Supervisory Functions
v Client Relationship Management
v Taking Initiative
- KEY RESPONSIBILITIES
Operations and Administration Functions
Ø Demonstrated excellence in discharging the overall responsibility for end to end operations of the Hotel.
Ø Adept at establishing expected standards for service to guests and members, decor, housekeeping, food quality, and banquet operations.
Ø Proficiency in independently handling the entire hotel business unit, starting from greeting guests, making them comfortable, billing till the client delivery.
Ø Adroit in dealing with general reservation enquiries, as well as answering guests' questions and dealing with complaints.
Ø End to end responsibility for the billing transactions and maintain adequate records for the same.
Ø Maintaining daily functions of billing, correspondence, e-mails & commercial visits to the corporate etc.
Ø Skillfully answering visitors' inquiries about the hotel and its products or services, directing visitors to their destinations, sorting and handing out mailers or correspondence.
Ø Liaising with Local & District Administration, Transportation, Hospitality, Protocol, Union matters, Travel arrangements for officials and guests.
Client Relationship Management
Ø Maintaining cordial relations with customers to sustain the quality of the business.
Ø Building & maintaining healthy relations with clients; ensuring maximum customer satisfaction for referral business and program.
Ø Interacting directly with customers to analyze requirements and customize products to suit needs.
Ø Rendering suggestions to corporate and individual clients for enhanced satisfaction.
Ø Regularly interacting with guests and taking feedback from them to provide better and better services.
Team Management
Ø Managing the team for better performance and efficiency; allocate work to the team members.
Ø Reporting on the daily developments & activities of the outlet to the senior management.
Ø Exercising strong interpersonal communication skills with customers and department personnel
Ø Accepting assignments with an open, cooperative, positive and team-oriented attitude.
ACADEMIC CREDENTIALS / ACHIEVEMENTS
Ø Passed Madhyamik under W.B.B.S.E. with 50. 54% marks with 2nd Division in the year,1994
Ø Appeared Higher Secondary (10+2) Examination under W.B.C.H.S.E.
PROFESSIONAL QUALIFICATION
Ø Having 03 years Diploma in Hotel Management from I.T.M.-(Institute of Technology And Management), Kolkata, India- in the year of, 2004.
EXTRA QUALIFICATION
Ø Having Knowledge of Computer in “WINDOW – 2007” & “MICROSOFT OFFICE EXCEL & “I.D.S” & “INTAP” Software Packages.
PERSONAL DETAILS
§ Father’s Name: Late Sudev Chakraborty
§ Date of birth: 5th December, 1975
§ Languages known: English, Bengali and Hindi
§ Interests: Fond of Music and Fond of Reading Magazine
§ Passport Details: G 0892138. (Kolkata)
§ Date of issue // Expiry: 26.03.2007 // 25.03.2017
§ Address: Madhya Bangla, 24 Parganas (South), P.O.- Batanagar, P.S.- Maheshtala,
Kolkata-700 140-(West Bengal) India.
SIGNATURE
DATE:____/___/______. SAMRAT CHAKRABORTY