3D LEISURE
SERIOUS INCIDENT
MANAGEMENT PACK [SIMP]
[An Inserted Document in the Health & Safety
Management Manual A – Section 27]
for
CLUB MANAGERS
SENIOR MANAGERS
and
DIRECTORS
SITE:______THIS COPY HELD BY:______
3d Leisure, Peel House, Upper South View, Farnham, Surrey, GU9 7JN
Phone: 01252 732220 Fax: 01252 732221
Email:
3d Leisure ManagementPage 1 of 8
September 2012 – Edition 9
Serious Incident Management Pack [SIMP]
Contents
Instructions for use of SIMP...... (1)
Contact Sequence...... (2)
Contact Information...... (3)
Action Checklist for Managers...... (4)
Staff ‘Personal Notes’ Form...... (5)
Preparing a Media Statement...... (6)
September 2000 Edition 2Page 1of 10
A re-issue of the previous pack
Serious Incident Management Pack [SIMP]
1.Instructions
1.1The Serious Incident Management Pack can be found in the following places:
Section 27 of the Health and Safety Manual at each site.
Each Assistant Manager, Club Manager and Regional Manager (personal copy to be kept at home).
Managing Director and Board Directors (personal copy to be kept at home).
Peel House (at reception).
A copy will be issued to the Hotel if requested by them.
1.2The pack should be used for any serious incident such as bomb threat, gas leak, resuscitation, rescue, fatality, pollution incident.
1.3 All staff will be trained in the use of the pack by the Site Health and Safety Manager / Club Manager.
1.4If a particular person in the reporting line cannot be contacted, the next person on the list should be notified.
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September 2012 – Edition 9
Serious Incident Management Pack [SIMP]
- CONTACT SEQUENCE
3D Leisure ManagementPage 4 of 8
May 2013 – Edition 10
Serious Incident Management Pack [SIMP]
- CONTACT INFORMATION
A
/ Site: Name of ClubB+C / Site Management:
Hotel Manager / Telephone
Fax
Club Manager / Home
Mobile/Pager
Assistant Manager / Home
Mobile/Pager
Health & Safety Manager / Home
Mobile/Pager
Leisure Staff / Home
Mobile/Pager
Leisure Staff / Home
Mobile/Pager
Leisure Staff / Home
Mobile/Pager
Leisure Staff / Home
Mobile/Pager
Leisure Staff / Home
Mobile/Pager
D / HSW Act Enforcing Authority:
Address: / Telephone No.
E
/ Hotel Contact:Client Office 1 / Home
Mobile/Pager
Fax
Client Officer 2 / Home
Mobile/Pager
Fax
Client 24-Hr Duty Officer / Telephone
F+H+J / Company Management:
Home Tel. No. / Home Fax. / Mobile
Mark Bremner / Chairman / 01252 614332 / 07831 138734
Paul Ramsay / Operations Director / 01677 450141 / 01677 450141 / 07721 879963
Andrew Deere / Finance Director / 01256 701478 / 07802 384093
Regional Manager
Regional Manager
Regional Manager
G / Health & Safety Consultant
Keith Sach / Mobile / 07831 608900
E-mail /
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September 2012 – Edition 9
Serious Incident Management Pack [SIMP]
- ACTION CHECKLIST FOR MANAGERS
Date
/ Time4.1 / Contact: Club & Contract Managers
Health & Safety Consultant
Company Management
Hotel
HSW Act Enforcing Authority, if reportable under RIDDOR
4.2 / Ensure all relevant forms have been completed
-Company Accident Form
-Individual Notes by Staff Members Ensured
-F2508, if reportable under RIDDOR.
4.3 / Ensure everyone who is on site continues their role, with exception of staff directly involved.
4.4 / Ask staff involved to each complete a ‘Personal Notes’ sheet – take a copy of each one – originals to be retained by staff.
4.5 / Do not conduct a staff debriefing but use ‘Personal Notes’ sheets to prepare a short, immediate, written report for senior Company Management & Client.
4.6 / Nominate a reliable member of staff to quietly go round the building to keep all members of staff informed, tell staff that they should not comment to the media or anyone else – the GM will handle this aspect.
4.7 / Ensure centre is running effectively and ring for extra staff, if required.
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September 2012 – Edition 9
Serious Incident Management Pack [SIMP]
- STAFF ‘PERSONAL NOTES’ FORM
Full Name: / Site Name:
Job Title: / Date of Incident
Address: / Time of Incident
D.O.B: / Your location at Outset
Tel. No:
In your own words, write below your own account of what you saw, heard and did in this incident:
(Continue on another sheet if required)
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September 2012 – Edition 9
Serious Incident Management Pack [SIMP]
- PREPARING A MEDIA STATEMENT
General Notes
- Draft press release and liaise with H&S Consultant (Keith Sach) to finalise.
- Prepare agreed final version.
When Requests for Information are Made:
- Confirm who is telephoning and which organisation they are representing. Take a contact number and fax number; advise them that you will fax a statement to them.
- Do not give any information verbally; do not read out press release.
Include
- Date – ‘No Embargo’
- Date/place/brief and uncomplicated statement with key facts:- ‘they became unwell’ rather than ‘unconscious and not breathing’.
Quote positively:-
Do not include any names of staff or the person(s) injured.
Avoid ‘died at the Centre’.
Avoid liability admission/rejection/attempt to justify actions.
Don’t give the opportunity for a headline.
‘A paramedic team attended’
‘It wouldn’t be appropriate to comment further as coroner/social services is/are involved’
‘Will be/are co-operating with the relevant authorities’
‘An investigation has begun’
‘No-one was hurt’
‘Our emergency plan was activated’
‘Staff gave first aid’
‘Express sympathy – not too soon’
‘Further details from….’
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September 2012 – Edition 9