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Our Ref FOI 4434
Your Ref:
Date: 19/12/2013
Dear Mr Andrews,
Re: Request for information under the provisions of the Freedom of Information Act 2000, first notified to Staffordshire Police on the 18th November 2013.
I refer to the above correspondence in which you request information described in the following terms.
I work with Pinacl Solutions UK Limited which is an ICT solutions and managed services company. I would like to understand more about your ICT provision. Could you please advise me;
Are your current ICT needs provided using in house resource or outsourced to a third party ICT managed services provider?
If using a third party provider who is this and when does the contract end/come up for renewal?
Who are the technology providers of your voice systems, eg MiTel, Siemens, Cisco etc?
Do you have corporate WiFi and if so who is your supplier and vendor?
Have you deployed unified communications within your networks?
Who are the technology providers of any videoconferencing systems eg Polycom, Tandberg etc ?
Who are the technology providers of your current data networking eg Cisco, HP etc?
Who provides your wide area network?
When does the contract end/come up for renewal?
How many sites are connected to your WAN?
A public authority which, in relation to any request for information, is to any extent relying on a claim that any provision in part II relating to the duty to confirm or deny is relevant to the request or on a claim that information is exempt information must, within the time for complying with section 1(1), give the applicant a notice which-
(a) states the fact,
(b) specifies the exemption in question, and
(c) states (if that would not otherwise be apparent) why the exemption applies.
I can confirm Staffordshire Police hold the information you have requested.
A representative from Staffordshire Police has recently met with Vickylynne Atherton and Alasdair Rettie from Pinacl Solutions and answered most of the questions below.
Are your current ICT needs provided using in house resource or outsourced to a third party ICT managed services provider?
Staffordshire Police ICT needs are met ‘in house’ by a dedicated support team with break/fix support contracts.
If using a third party provider who is this and when does the contract end/come up for renewal?
N/A
Who are the technology providers of your voice systems, eg MiTel, Siemens, Cisco etc?
Voice technology systems are:
Siemens OSV – principle system
Siemens ISDX – migrating to OSV
Mitel 3300 – used for analogue to IP conversion, becoming redundant as sites migrated to OSV
Do you have corporate WiFi and if so who is your supplier and vendor?
Staffordshire Police have in the past few months undertaken a tendering exercise through SCC and selected Aruba as their corporate WiFi provider.
Have you deployed unified communications within your networks?
Staffordshire Police enable a limited unified communications capability by exploiting functionality of existing systems. E.g. Voicemail system and Lotus Notes.
Who are the technology providers of any videoconferencing systems eg Polycom, Tandberg etc ?
Radvision Scopia in the centre together with Polycom endpoints.
Who are the technology providers of your current data networking eg Cisco, HP etc?
Staffordshire Police utilise Juniper in the WAN and Cisco in the LAN.
Who provides your wide area network?
Current network provider is Virgin Media for the backbone high bandwidth MPLS network, supported by BT broadband for smaller sites.
When does the contract end/come up for renewal?
Virgin contract expires in February 2018.
How many sites are connected to your WAN?
Approximately 43 sites are on the MPLS network and 38 broadband sites. The estate can change on a monthly basis with sites being added or closing.
I thank you for your interest in Staffordshire Police and hope that you are satisfied with this answer. However, should you be dissatisfied with the outcome of your request, you do have the right of complaint under section 17(7) of the Freedom of Information Act 2000. If you wish to appeal this decision, please inform me in writing at the below address. If you do appeal, your application and the decision will be reviewed by a Senior Decision Maker who was not involved in the original decision. Should this not resolve the matter to your satisfaction, you would then have the right to appeal to the Information Commissioner, who regulates compliance with the Freedom of Information Act 2000.
If you require an internal review you should notify me in writing. I can be contacted by post:
Tracey Brindley
Freedom of Information
Corporate Communications
Staffordshire Police
PO Box 3167
Stafford
ST16 9JZ
By fax by way of the above number and by email:
Yours sincerely,
Tracey Brindley
(Freedom of Information Local Decision Maker)