Annual Program Update Template – Student Services
2010-11
This presents the common elements to be addressed Student Services in their unit planning. Depending on College preferences, these common elements may be formatted or addressed differently.
OVERVIEW
Date Submitted: / October 12, 2010 / Dean: / Dr. Eileen WhiteDepartment: / Library / Dept. Chair: / Shirley Coaston
Campus: / Laney College
Mission / The library is committed to providing quality services to its diverse student population and to the residents of the Peralta Community College District. In accordance with the college’s mission statement, the library faculty and staff strive to:
1) Provide consistent, high quality services, resources (print, electronic and media), equipment, and facilities in support of the college’s occupational, basic skills, transfer, and lifelong learning curricula.
2) Encourage and facilitate the development of information competency skills related to independent inquiry and information retrieval to enhance student-learning outcomes in all curricular areas.
3) Use technology to expand classroom instruction, individualize instruction, promote independent inquiry and research, and enhance the scope and quality of library services.
EVALUATION AND PLANNING
Quantitative Assessments / Narrative
Provide service area data such as number of students served by program. Include recommendations from program review. / See quantitative date chart below.
Fall 2010 Recommendations
Replace Reference/Instruction Librarian position (Traylor, retired May 2010)
Program Review Recommendations
· Complete the hiring process for the evening Library Tech. II position. (completed 9/2010)
· Budget $ 90,000 per year for hourly librarians. (reduced to $75,000)
· Budget $ 50,000 per year for student library assistants. (reduced to $45,000)
· Budget $ 18,000 per year for A-V student assistants (reduced to 15,000)
· Budget $70,000 a year for electronic databases ($36,000 per year once funded by the state is no longer funded) (reduced to $47,000)
· Budget $ 7,000 per year for general supplies
· Budget for and upgrade computer hardware software on a three year schedule (approximately 100 computers)
· Install security cameras throughout the library.
· As classes are added on Saturdays, restore at least 6 hours of library service; the library is down 13 hours from the 2007/2008 academic year.
· Hire three additional librarians to come on board when the new library opens.
· Hire the Library Program Consultant to begin the work on the new library. (Fall 2010)
· Resume the work with the architects to design the new library.
· Librarians and staff continue site visits to newly built community college libraries
· Restore the 30 hours per week of student assistants hours lost over the last few years.
· $150,000 annual materials budget for ten years to replace our outdated collection.
Laney College Library / 2006-07 / 2007-08 / 2008-09 / 2009-10
Library Visits / 223,562 / 254,269 / 287,408 / 309,951
Students Served / 11,923 / 11,923 / 14,913 / 14,735
Faculty & Staff Served / 579 / 610 / 617 / 602
Library Service Hours (per week) / 72 / 72 / 66 / 58
General Circulation / 8,533 / 6,574 / 7,542 / 7,025
Reserve Use Circulation / 38,296 / 33,862 / 37,969 / 43,503
Orientations ( Instruction Sessions) / 75 / 71 / 85 / 77
Orientations (Students Served) / 1,681 / 1,458 / 1,556 / 1,621
Reference Sessions / 11,425 / 11,827 / 11,895 / 10,870
Materials Budget (Book/Periodical/AV) / $201,863 (Measure A) / $150,390 (Measure A) / $111,688 (Measure A) / $110,000 (Measure A)
Book Collection / 87,350 / 88,317 / 89,063 / 89,323
Books Added / 2,526 / 1,723 / 1,171 / 1,040
Audiovisual Media Added / 44 / 54 / 134 / 90
Periodical Collection / 135 / 130 / 130 / 114
Listening/Viewing Center Collection / not available / 3,212 / 3,335 / 3,431
Listening/Viewing Center Usage / not available / 9,008 / 8,728 / 8,620
Electronic Database Collection / 24 / 31 / 30 / 21
Electronic Database Usage / 16,776 / 18,592 / 18,115 / 18,839
Percentage of Collection Pre-2000 / 91 / 90 / 89 / 88
Percentage of Collection Pre-1990 / 84 / 80 / 79 / 78
Percentage of Collection Pre-1980 / 68 / 65 / 64 / 63
Internet Usage: Number of Users / 30,191 / 29,786 / 38,488 / 41,825
Internet Usage: Number of Hours / 24,208 / 12,916 / 16,837 / 18,065
Qualitative Assessments / Narrative
Community and college relevance
Present evidence of community need based on Advisory Committee input, McIntyre Environmental Scan, Student surveys / The importance of the role of the library in supporting the educational mission of the college is broadly recognized. In spring 2008, the college approved information competency as a general education outcome. In staff and student surveys conducted for the 2008 self study, the library was consistently given high marks. In the campus survey, students identified the library among the top three services they see as important to their academic success. The 2009 ACCJC visiting team praised the work of the library and recommended that the college find a long-term funding source to support library technology and collections.
Identify strengths, weaknesses, opportunities, and limitations (from the Action Plans) / Strengths:
· Collaboration with faculty to implement information competency throughout the curriculum
· Maintenance of the textbook collection which provides access to textbooks for current Laney courses
Weaknesses:
· Budget constraints limit library’s ability to support student success
· Insufficient materials acquisitions budget
· Reduced staffing resulting in reduced services/longer waits
· Reduced hours resulting in reduced services for evening students and no services for Saturday students
· Due to reduced staffing, library unable to offer recently developed course (LIS 200) designed for students who are not ready for transfer-level information competency course
· Reduction in database subscriptions
Opportunities:
· New library facility
· New integrated library system (online catalog)
· New website, including electronic forms, to improve outreach and accessibility
Limitations:
· Wired and wireless access insufficient for current needs
Discuss college strategic plan relevance / The new library building is a core part of the college’s strategic planning over the next few years.
ACTION PLAN
Please describe your plan for responding to the above data. Consider service delivery, pedagogy/instructional, scheduling, marketing strategies, assessments and changes. Also, please reference any cross district collaboration with the same department at other Peralta colleges.
Include overall plans/goals and specific action steps.
INSTRUCTIONAL PROGRAMS
· Continue to collaborate with Basic Skills instructors to infuse selected information competencies in course outcomes and course content.
· Develop 1 unit, short term-hybrid information competency course and/or subject specific modules as a co-requisite for courses in other departments. (2004 Program Review recommendation)
· Continue to promote information literacy informally (one-on-one with instructors) and formally through committees, meetings and presentations.
· Continue to collaborate with English Department faculty to implement Information Competency GE Outcome through workshops, orientations, and online tutorial.
COLLECTION DEVELOPMENT
· Request a $150,000 annual materials budget for ten years to replace our outdated collection
· Request $70,000 annual budget for library electronic databases
TECHNOLOGY*
· Establish a system of authentication using EZProxy so that students and employees may access the library’s database subscriptions outside of the library.
· Establish a 1.0 position for the System Administrator
· Develop a plan for the systematic upgrading of computer hardware and software
· Complete the process for the purchase of a new integrated library system (including cataloging, serials, acquisitions, circulation, reserve, media reservation, electronic reserves, electronic resource management, reporting and link-resolver modules) for the District Libraries and migrate the existing library database to the new system.
* (Technology Plan has been submitted to Office of Instruction and is on file at the Library Reserve Desk.)
MEDIA
· Update media collection as part of plan to update collection
· Consider new and viable audiovisual formats as collection is updated
LIBRARY SERVICES (Public Access, Technical Services)
· Replace Reference/Instruction Librarian position (Traylor)
· Hire three additional librarians (Evening Instruction, System Administrator, Electronic Access).
· Restore the 30 hours per week of student assistants hours lost over the last few years.
· Require coaches to be present during mandated study times for athletes.
LIBRARY FACILITIES
· Hire Library Program Consultant to begin working on the new library.
· Resume the work with the architects to design the new library.
· Librarians and staff continue site visits to newly built community college libraries
STAFF DEVELOPMENT
· Provide adequate allocations for librarians to attend at least one professional conference per year
· Librarians and staff take part in Microsoft Office, prompt, Passport, course management system and other district-sponsored training opportunities and courses.
· Provide funding for librarians to attend annual Innovative Interfaces User Group conference to gain more knowledge about the possibility of migrating to this integrated library system
NEEDS
Please describe any equipment, material and supply needs.· $150,000 a year for library materials
· $70,000 a year for electronic databases ($36,000 per year once funded by the state is no longer funded)
· $ 7,000 per year for general supplies
· Budget for and upgrade computer hardware software on a three year schedule (approximately 100 computers)
· Install security cameras throughout the library.
Please describe any facilities needs.
· Resume the work with the architects to design the new library.
· Librarians and staff continue site visits to newly built community college libraries
Please describe any personnel needs.
· Replace Reference/Instruction Librarian position (Traylor)
· Budget $ 90,000 per year for hourly librarians.
· Budget $ 50,000 per year for student library assistants.
· Budget $ 18,000 per year for A-V student assistants.
· As classes are added on Saturdays, restore at least 6 hours of library service; the library is down 13 hours from the 2007/2008 academic year.
· Hire three additional librarians to come on board when the new library opens.
Classified and Student Assistant Data
Fall 2009 / Spring 2010 / Fall 2010F/T Permanent / 8 / 8 / 9
F/T Non-Permanent / 1 / 1 / 0
P/T Permanent / 0 / 0 / 0
P/T Non-Permanent (Hourly) / 0 / 0 / 0
Student Assistants / 1,989 hours / 2,238.75 hours / 2,238.75 hours
Please describe any classified/student assistant needs.
· Budget $ 50,000 per year for student library assistants.
· Budget $ 18,000 per year for A-V student assistants.
· As classes are added on Saturdays, restore at least 6 hours of library service; the library is down 13 hours from the 2007/2008 academic year.
Faculty Data
Fall 2009 / Spring 2010 / Fall 2010
Contract FTEF / 5 / 5 / 4
Hourly FTEF / 1.25 / 1.18 / 1.81
Extra Service FTEF / .13 / .13 / .27
Total FTEF / 6.38 / 6.31 / 6.08
% Contract/Total / 78% / 79% / 66%
Are PT faculty available? Can FT faculty be reassigned to this program? Implications if not filled:
· Replace Reference/Instruction Librarian position (Traylor)
Reference/Instruction librarian provides critical information competency instruction (one individual conducted close to 70 orientations last year). Information competency is a general education outcome and the instructional workload is immense. The role of this librarian is not suited for part-time employment since the college has abundant need for library instruction (more than a full-load). Additionally, we needan instruction librarian with a thorough understanding of the student population, college curriculum and institutional structure. Furtherm ore, all of our current part-time faculty are either retired or employed full-time at another community college.
Learning Outcomes and Assessment: Moving towards 2012 Proficiency
Fall 2010List learning outcomes and/or service area outcomes identified for your program / Library Service Program Outcomes
1. Students will identify thelibrary as a resource for supporting academic success.
Assessment method: Laney College Student Engagement Survey (Self Study Survey)
2. Information resources are of sufficient quality and quantity toaugmentcourse textbooksthroughout a multidisciplinary college curriculum.
Assessment method: A. Collection analysis by publication date. B. Collection analysis by collection area. Analysis of college course syllabi.
3. Information competency instruction in courses support the institutional outcomes of: critical thinking, information competency, computer literacy, and ethical responsibility.
Assessment method: See completed Course Outcomes and Assessment Plan on file for LIS 85, LIS 500, and completed Outcomes and Assessment Plan (Student Services/Non-Instructional Units) for Orientations.
How are you assessing or measuring these outcomes? / See above.
What are the results of your assessment process? / The library used a library-developed student and faculty survey to determine satisfaction levels. Although preponderance of students and faculty indicate satisfaction, library identified ways to improve campus awareness of library.
In addition, in a college-wide self study survey, the library set a criterion that students would rate the library as one of the top four services most important to their academic success: Students will identify the library as a resource for supporting academic success Analysis: The response to Question #13 in the Campus Self Study Survey (What support services do you consider important for your academic success at Laney College. Check as many as apply.”) enabled the Library to meet and exceed the benchmark above. The library was rated in the top 3 by a majority of students.
According to a 2006 benchmark (at least 50% of the collection will be less than 10 years old by 2014), the library needs at least $150,000 / year dedicated to book acquisition. Although the library initially made progress in 2006-2007, the rate of improvement has declined dramatically as the book budget was decreased. Currently 78% of the collection is pre-1990.
As a result of the information competency assessment reports, the librarians determined that the college needs a basic skills level information competency course to prepare students for LIS 85. In addition, the librarians agreed to deactivate LIS 90.
How are these assessment results informing your program planning and resource needs? / The library has taken steps to improve facilities based on student feedback (new chairs, new carrels, more computers). The library responds quickly to noise complaints, still largely associated with an influx of athletes at certain times of the day, and also walks through the upper floors of the library periodically. The sheriff was sending walk-through patrols periodically, but his has been reduced since the police budget was reduced. The library is requesting additional wireless access for students. The library has improved the timeline for faculty acquisitions requests, most notably by adding amazon.com as a vendor. The library provides a truck of professional development titles of interest to faculty near the IMC and faculty are borrowing these books.
The library requests moving $300,000 in Measure A dollars identified for library shelving to pay for library materials.
The library deactivated LIS 90 and received CIPD-approval for LIS 200,a basic skills level information competency course. Due to the recent retirement of the instruction librarian, the library cannot offer LIS 200 or LIS 85 until a new full-time instructional librarian is hired. The library requests immediate replacement of the 1.0 Instruction Librarian position.
Laney College Library Orientations