Tiles Sales Consultant

We are looking for an experienced Tiles Sales Consultant to join our highly-motivated team in our prestigious Bathroom and Tile Studio.

You will be selling a large range of tiles, including European Tiles, Original Style, Le Dor and Desvres, tile accessories and underfloor heating, so previous experience is these areas would be a definite advantage. We would however consider someone with proven sales experience who has the desire and ability to gain a thorough technical knowledge of the products and services we offer.Either way, to join us you will need to have bags of energy and enthusiasm, plus the drive to initiate your own customer leads.

‘Best of the Best’ in customer service is at the heart of all we do, and so you will also need to show that you are able to build lasting and strong relationships with both customers and suppliers.

If you are ambitious, unafraid of hard work and looking for a friendly working environment, a competitive salary plus commission, please complete one of our Application Forms and send it with a covering letter to: or to John Over, Human Resources Assistant, Romerils, Dumaresq Street, St Helier JE1 3UT

You may attach a CV to the Application Form if you wish, but please ensure a form is completed as well. Forms are available from our website, our Dumaresq Street Reception,our Trade Centre at La Collette or you may also e-mail

Five years’ residency is not required

Closing date:9 am Monday 16th February 2015

JOB DESCRIPTION

TILES SALES CONSULTANT

BATHROOM & TILE STUDIO

Our Vision

We are a vibrant retail market leader delivering the best, enjoyable shopping experience to inspire homeowners, while giving outstanding service. We know and engage with our customers, which gives us knowledge on delivering what they want.

‘Best of the Best’ in customer service is at the heart of all we do.

Our People

To be able to deliver our vision, we need self-motivated, passionate people who can offer quality customer service whilst performing with honesty and integrity. We provide a friendly, enjoyable and supportive work environment.

The Department

The Bathroom & Tile Studio offers a bespoke design service for bathrooms and technical advice on a range of high-quality tilesand accessories, and underfloor heating.

The Role

The purpose of this role is to maximise all sales opportunities at the highest level of profitability by giving comprehensive and professional advice on tiles and associated and underfloor heating products, whilst providing the highest level of customer service. Bathroom sales will also form part of the role.

The main responsibilities of the role are:

  • Sales
  • Customer Service

Reporting Lines

Reports to the Tiles Sales Manager or the Manager or Assistant Manager of the Bathroom & Tile Studio

Standards

Every employee is expected to be honest and trustworthy in their dealings with customers, colleagues and the company.

Nothing less than excellent customer service is acceptable with both external and internal customers

A high standard of confidentiality is required with our working practices and operating systems

All staff are expected to work as part of the team

All staff are expected to work efficiently and accurately

All Standard Operating Procedures (SOPs) must be followed at all times

PERSON SPECIFICATION

Knowledge of:

Tile ranges and associated productsFixings and adhesive products

Under-floor heatingDrawings and specifications

MeasuringBathroom and sanitaryware

Microsoft Office packages

Skills required:

Effective communicationEffective reading & writing Relationship building

Selling skillsTeam workingProblem solving

NumerateAccuratePrioritisation

Time managementDriving licenceEye for detail

Attributes

Willingness to learnLogicalInitiative

Common senseMeets deadlinesFollows instructions

Personal qualities

Trustworthy & reliableHonestProfessional & personable

FlexibleCalm under pressureTact and discretion

PRINCIPLE DUTIES

  1. Dealing with day-to-day sales, face to face and on the telephone
  2. Maximising all sales opportunities a at the highest level of profitability
  3. Initiating own customer leads, and take from initial contact to, where necessary measure up and on to quotation, order and delivery.
  4. Building solid and effective working relationships with customers and suppliers
  5. Gaining a thorough technical knowledge of the different features and benefits of each product.
  6. Processing paperwork accurately and in a timely manner
  7. Supporting the sales staff in other areas as and when necessary
  8. Ensuring all display and sales areas are kept clean and tidy
  9. Ensuring security of products on sale
  10. Maintaining and updating all price lists
  11. Helping develop new product ranges
  12. Helping organise displays
  13. Being pro-active in learning the local retail and trade market place

Changes

Because of the diversity of our business, this job description will inevitably change. There will be the need, from time to time, to undertake other activities that fall within the capabilities of the role holder, as directed by management.