Installing Bar Code Reader & Printer

Installing Bar Code Printer

  1. See the Cognitive “Del Sol” Quick Start Guide to physically connect the printer to a local PC, load label stock, and prepare for printing.
  1. Locate the software driver for the “Del Sol” printer using Windows Explorer – it will be available on a shared drive on your network in the R:\MISC directory [we will replicate to the Novell servers at each site in the next few days]. The driver is named “cognitive_printer_drivers.exe”. If the PC on which it is to be installed is a networked PC, it can be installed directly from the network drive; otherwise, it needs to be copied on media that the local PC can read – it will fit on a single 1.4 MB diskette.
  1. Double click the file name in Windows Explorer to start the driver install process. The drivers will be copied to C:\Cognitive directory on the local machines hard drive.
  1. In the “Drivers” subdirectory in the “Cognitive” directory, double click on the executable file “prninst.exe” to continue installation. An install window will open.
  1. Follow the prompts by clicking “Next” you should see a page displaying “Cognitive” as the manufacturer and several printers. Select the “Cognitive Del Sol 2 inch” by double clicking it.
  1. A “Select port, printer name and language” screen should display. The printer name should be “Cognitive Del Sol 2 inch”, but may be changed to any more meaningful name if desired. Select the “LPT1” port [it will probably be preselected].

If possible, make this the default printer otherwise, the printer settings for the label forms may not be held and whoever prints labels will have to enter these settings every time labels are printed.

Select the appropriate language – English is preselected. Click “Finish” to complete installation.

  1. If you click “Start”, “Settings”, and “Printers”, you should see the printer on the list of available printers for the PC. If not, the install did not succeed – call technical support in Springfield for assistance.

Setup the Browser to Print Labels

  1. Click “File” then “Page Setup” in the top menu line in your browser.
  1. Click “Printer”; select the Cognitive Del Sol 2 inch printer if not already selected; and then click “Properties” to set or verify printer settings.
  1. Select the “Cognitive Del Sol 2 inch” Make sure the size is set to 2.00 width and 1.00 height and paper format is set to “inch” and “portrait”. Click OK which should return you to the “Printer Select” page of Page Setup, click OK again to return to the “Page Setup” page.

Settings on the “Properties” page should look something like this.


  1. Set size to “User Defined”. Source to “Manual Feed”. Eliminate any headers or footers. Set left and right margins to .25 inches. Make sure orientation is “Portrait” and click “OK”. The page should look like this before clicking “OK”.


Test the Printer to verify it is working

  1. Make sure appropriate label stock is loaded in the printer [1 inch by 2.4 inch labels] and the green “ready” light is on.
  1. Start the Internet Browser, select IWDS, and login.
  1. Select a Customer record and then click “Generate Swipe Card” under “Customer Profile” on the Customer Menu.
  1. A small window should open with an image of the bar code and the customer’s unique internal IWDS arbitrary identifier number [7 digit number preceded by a tilde “~” character. Click the “Print” button to print.
  1. Select the “Cognitive Del Sol 2 inch” printer if not already selected and then click “Properties” to set or verify printer settings. Note: If the Cognitive Del Sol printer is set as the default, the previous settings should have been retained and not need resetting – if the settings are not retained, set again in the next step.
  1. Make sure the size is set to 2.00 width and 1.00 height and paper format is set to “inch” and “portrait”. Click OK, which should return you to the printer select page.
  1. Click OK and your bar coded swipe label should print.


Installing Bar Code Reader [for Swipe Card]

These instructions apply for the “Hand Held Products” model 3800 bar code scanners.

  1. With PC off, disconnect the keyboard cable at the back of the PC and plug the scanner cable into the PC.
  1. Plug the keyboard into the splitter cable end on the scanner cable.
  1. Restart the PC and start the Internet Browser to test.
  1. From the “Staff Menu” select “Add Local Services by Card”. Click a few checkboxes and position cursor in
  1. Aim scanner at bar code label / card and pull trigger – an aiming beam should briefly flash, and the number on the label should display in the “Card Number” input area and then the Add Local Services” page should disappear and return to the Staff Menu, with a message at the top hilited in yellow indicating the number of local services that have been added for the customer. If nothing happens, you may have “missed” the bar code label with the scanner – try again, trying to get the scan beam to cross the bar code horizontally.

If still not working, call Technical Support.

[Note: You can also scan the bar code value into a Word or Notepad document to test the scanner is working properly!]

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