POSITION DESCRIPTION

Position Name: Senior Counsellor
Program: Gambling Help
Reports To: Manager Gambling Help, HIPPY and Pathways
Classification: Level 5

Position Purpose

The purpose of the position is to provide counselling, support, education and referral services to individuals impacted by problem gambling. This includes the affected individual, their family and friends, and the wider community.
This position is also required to make significant contribution to program management and leadership. This is achieved through support and guidance of staff, leading the development and delivery of psycho-education programs/sessions, development and delivery of responsible gambling related services in remote areas, including Palm Island.

Qualifications, Skills and Experience

Essential:-
Possession of a relevant degree in Social Work, Psychology or Behavioural Sciences withcurrent membership of thepeak professional association.
Ability to possess a Positive Notice for Child Related Employment (Blue Card and a yellow card exemption).
Possession of a current ‘C’ class license.
Minimum of 3 years’ experience working in the social services sector.
Highly developed written and oral communication skills, including the ability to prepare programs for psycho education purposes.
Demonstrated knowledge of the impact and issues related to addiction, namely problematic gambling and associated behaviours.
Experience in delivering evidence-based therapeutic counsellingintervention in areas including addictions, family and relationships, and prevention and early intervention services.
Demonstrated ability to assess and formulate therapy plans/goals in working with individuals to achieve their goals.
Demonstrated ability to liaise with community organisations and form highly effective connections in which to promote the Program and establish referral pathways to meet client needs.
An understanding of relevant legislation and of effective service delivery models and the ability to work within such frameworks. This includes sourcing and sharing up to date knowledge on research and best practice frameworks.
Highly developed organization and time management skills and the ability to effectively manage simultaneously a range of issues and competing priorities.
Desirable:-
Experience working with addiction.
Experience working in Indigenous communities.

POSITION DESCRIPTION –

Responsibilities and Duties / Key Performance Indicators (KPI’s)
Service Delivery
  • Provide counselling, utilising a variety of intervention methods and strategies that are responsive to client needs and indicative of best practice for working with addiction.
  • Manage client load in accordance with targets specified in funding and service agreements.
  • Development of education sessions that are inclusive of current data and indicative of best practice research strategies.
  • Actively seeking out opportunities for the provision of information sessions within the community and other agencies.
  • Establish and maintain strong links between the service and other key service providers and community groups.
  • Successful integration and maintenance of the Gambling Help Program in Indigenous Communities through consultation with community leaders, community engagement and the establishment relationships/referral streams with existing services.
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  • Clients provided with appropriate and effective interventions and strategies.
  • Achievement of service targets
  • Compliance with service guidelines.
  • Evidence of strong relationships with other key services, and MOU’s established.
  • Professional networks established.
  • Positive feedback received from external stakeholders and service users.
  • Successful delivery of services in remote Indigenous communities.

Communication and Documentation
  • To maintain comprehensive, professional, up-to-date client records and ensure confidentiality at all times.
  • To prepare and maintain statistical data
  • To provide reports to line manager as appropriate
  • To provide feedback regarding emerging client trends and perceived demand.
  • To prepare program information and reports as required and speak on behalf of the program/Agency with approval of Management
  • Working knowledge of computer and software including Word, Excel, CSNet.
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  • Completion of all client documentation in accordance with Centacare policy.
  • Accurate completion and timely submission of all statistics and report information.
  • Timely provision of monthly report and other reports to line manager
  • Appropriate language, knowledge and professionalism used when speaking/writing on behalf of program/agency.
  • Computer programs used correctly and reports and case notes completed in a timely manner.

Team Work
  • To establish and maintain high level collaborative working relationships that contribute towards the achievement of organisational, program and service aims and objectives.
  • Attend staff meetings.
  • Through staff meeting and other staff interaction share information, resources and training that may assist colleagues.
  • Attend Team Building activities.
  • To actively participate in regular line management and supervision and to participate in team and agency meetings.
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  • Constructive participation in team planning exercises and staff meetings.
  • Staff meetings attended.
  • Information effectively shared as appropriate.
  • Team Building activities attended.
  • Attended and actively engaged in line management and supervision.

Service Planning, Review and Development
  • Participate in program and service planning, review, monitoring and evaluation activities, to ensure efficient, effective and appropriate service provision.
  • Assist with the development of policies and procedures relevant to Gambling Help, and participate in the development of organisational policies and procedures where required.
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  • Evidence of contribution to service development, planning, monitoring and evaluation.
  • Participation in the development, implementation and achievement of the services quality improvement activities.
  • Evidence of participation in the development of policies and procedures.
Completion of program planning and evaluation procedures as required.
Professional knowledge and skills
  • Participate in Staff Appraisal process.
  • Participate in professional development courses, research, workshops and forums.
  • Prepare for and participate in line management and supervision.
  • Maintain knowledge and understanding of the application of the legislation relevant to Gaming Machines.
  • Maintain knowledge and understating of the DSM classification of behavioural addictions.
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  • Participated in Staff Appraisals.
  • Professional development opportunities identified, attended and incorporated into practice.
  • Attended and actively engaged in line management and supervision.
  • Demonstrated knowledge of and compliance with Statutory Legislation and Regulations.
  • Identify gaps in knowledge and seek opportunities for training and development.

Other Duties
  • Perform duties as requested in accordance with the scope of this position
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  • Other duties performed as required in a timely manner.

I understand and accept the obligations and authorities described herein

Employee Name
Employee Signature
Date
Manager name
Manager Signature
Date
CEN-231-010 PD / © Centacare NQ / Revision No: 1 / Dated: 28/2/2017 / Page 1 of 4