Adapting – Peer
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How to Mange Your Peers’ Behavior
Working with Peers
Power
Determine the peer’s power:
· With direct reports, you have the power
· With your managers, they have the power
· With peers, determine if power is equal or who has the advantage
Peer Power
There are two types of power:
· Formal – Granted by the organization
· Informal – Attached to functions, jobs, relationships, control of resources, etc.
Influencing Peers
Leadership Skills
All leadership skills apply:
· Sizing-up
· Five-Step Format
· Communication
· Motivation
· Q4 strategies
Adapting
Adapt your skills:
· Size up the peer’s behavior
· Use the appropriate Q4 strategy
· Influence through your behavior
Conflict
Confront Conflict
· Don’t let conflicts compound themselves
· Plan and use the Five-Step Format
· Openly state the problem without blaming or belittling
Mistakes
Take responsibility for your own mistakes:
· If you make a mistake that affects a peer, admit it and correct it
· If your mistake gets a peer in trouble, get the peer out of trouble
Peer’s View
Try to get the peer’s views before presenting yours:
· Keep Step 2 before Step 3 in the Five-Step Format
· Get the peer’s views first, throughout the interaction
Interaction Obstacles
Use process checks:
· Describe the problem without blaming
· Use “we”
· Ask for help
Benefits/Consequences
Openly discuss benefits and adverse consequences:
· Get the peer to evolve benefits
· Tie results and rewards to the peer’s needs
· Get the peer to evolve consequences, to each of you
Discussions
Focus discussions on achieving organizational goals:
· You’ll be on the most solid ground
· You’ll have the most influencing power
· Put goals above your needs
Problems
Use first-person statement:
· Use the pronoun, “I”
· Describe the behavior or issue, without condemning
· Describe the adverse consequences
· Request help