General Workplace Competencies to Be Tested

TRAVEL AND TOURISM

PROMOTION

DISTRICTS 2011

GENERAL WORKPLACE COMPETENCIES TO BE TESTED:

• Communications--the ability to exchange information and ideas with others through speaking, reading and writing.

• Analytical Skills--the ability to derive facts from data, findings from facts, conclusions from findings and recommendations from conclusions.

• Production--the ability to take a concept from an idea and make it real.

• Teamwork--the ability to be an effective member of a productive group.

• Priorities and Time Management--the ability to determine priorities and manage time commitments.

• Economic Competencies

• The ability to interpret financial statements.

SPECIFIC PERFORMANCE INDICATORS TO BE TESTED:

·  Explain the nature of a promotional plan

·  Coordinate activities in the promotional mix

·  Describe the concept of promotion in the travel and tourism industry

·  Select strategies for delivering promotional materials to prospective travelers

·  Design frequency/loyalty marketing program strategy

·  Implement creative display techniques and theme options in travel and tourism

·  Determine effectiveness of promotional efforts

BRIEF DESCRIPTION OF EVENT:

Your team will play the role of a management team for your business presenting your analysis to an executive or executive team. Your team will analyze one or a combination of elements essential to the effective operation of your business. You are co-managers of a charter bus company in a very large city; you will be meeting with the owner to discuss a recent increase in competition.

MATERIALS STUDENT SUPPLIES:

Pen and Pencil

MATERIALS PROVIDED:

Note Cards

TRAVEL AND TOURISM

EMOTIONAL INTELLIGENCE

DISTRICTS 2011

GENERAL WORKPLACE COMPETENCIES TO BE TESTED:

• Communications--the ability to exchange information and ideas with others through speaking, reading and writing.

• Analytical Skills--the ability to derive facts from data, findings from facts, conclusions from findings and recommendations from conclusions.

• Production--the ability to take a concept from an idea and make it real.

• Teamwork--the ability to be an effective member of a productive group.

• Priorities and Time Management--the ability to determine priorities and manage time commitments.

• Economic Competencies

• The ability to interpret financial statements.

SPECIFIC PERFORMANCE INDICATORS TO BE TESTED:

·  Explain the nature of positive customer/client relations

·  Demonstrate a customer service mind-set

·  Foster positive working relationships

·  Persuade others

·  Handle difficult customers

·  Resolve disputes raised by customers

·  Lead change

BRIEF DESCRIPTION OF EVENT:

Your team will play the role of a management team for your business presenting your analysis to your general manager. You have been assigned the task of coming up with alternative solutions to a problem that has come up within your business.

MATERIALS SUPPLIED:

Note Cards

MATERIALS STUDENT SUPPLIES:

Pen and Pencil

1