Role Reports to: / GM, Community, Mental Health and Training (CMH&T) / Direct Reports: / Casual Community Development Assistant /
Role Purpose: /
Oversee the identification and implementation of community resource and development activities, information and advocacy activities and programs that maximise the abilities and talents of people with a disability and their carers to effectively transition to the NDIS and/or other community supports. /
Key Accountabilities: /
# / Accountability / Activities / Performance Benchmark /
1 / People management / § When required, assist in the recruitment and selection process for staff
Provide supervision and support to casual project support staff when required / § The recruitment process is undertaken in accordance with agreed MDS polices and procedures.
Project staff receive regular supervision and project guidance as per MDS procedures
2 / Program Management: Community Development / § Identify and implement program/activities that have potential to build community capacity / § Project plans are in place for all programs/activities identified and implemented and reported upon, using capacity building indicators.
§ Identify, promote and call upon abilities and contributions that individuals with a disability bring to the local community. / § Inclusive consultative processes are identified and actioned and people with a disability and/or carers have an ongoing active and valued role in the development of community development programs.
§ Facilitate programs and activities that build individual and group capacity / § Project plans are for programs and activities are developed and implemented
§ Identify, engage, support, promote and call upon networks and opportunities that exist within the Macarthur community. / § Community networks are supported/facilitated and sustained
3 / Program Management: Information and Advocacy / § Provide information and referral to individuals and log in customer database when required / § Information and referral provided to individuals, statistics entered into database and reported monthly in line with Information and Advocacy Service guidelines
§ Plan and deliver opportunities and events that provide access to information by people with a disability and carers / § Opportunities for information provision events are identified and delivered, with results of evaluations and statistics reported upon in monthly and operational reports
§ Ensure advocacy provision and outcomes meet individual goal achievements, with outcomes recorded on data base and reported upon to ADHC as per Guidelines for Information and Advocacy Services. / § People with a disability are assisted with to access the services they need and provided with training and opportunities to self-advocate and advocacy service outcomes are reported to ADHC as per reporting requirements and timeframes
§ Monitor service provision to ensure that outcomes for service participants meet the principles of governing legislation including the NDIS and Disability Services Act, Disability Services Standards, confidentiality and privacy laws etc. / § Service provision reports are provided monthly in line with contractual and funding outcomes.
4 / Program Management: General / § Ensure timesheets are up-to-date and adherence to application for leave processes / § Timesheets maintained in accordance with MDS procedures, and absences are submitted via Connx
§ Ensure the Community Resource and Development Service and relating programs meet all MDS quality assurance (QA) requirements. / § All procedures are reviewed in line with MDS Quality Assurance system with the service and relating programs meeting independent audit and internal audit outcomes. Corrective action is completed in line with MDS QA requirements.
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5 / Financial Management / § Assist the development of annual budgets for Community Resource and Development Programs in consultation with the GM Community, Mental Health and Training / § Budgets are to be prepared and submitted As per designated timeframe each year
§ Actively participate in monthly Financial monitoring and reporting processes including program financial transactions and variations
§ Review community development budgets quarterly to assess progress relative to target / § Budgets are reviewed quarterly with explanations provided for any variances.
§ Review monthly expenditure and income reports tracking the progress to target for community development programs. / § Expenses and income is monitored monthly and all variations explained.
§ Authorise expenditure within budget limits and in accordance with the parameters of the community development annual budget. / § Budget is adhered to with any variances explained
§ Submit a monthly service performance report identifying key result areas, program outcomes and other statistical data as required / § Monthly report to Manager, Community Training & Development
6 / Tenders & Funding Submissions / § Identify potential funding opportunities to build sustainable community capacity / § Attend industry specific conferences, networking events and read discussion papers to help identify opportunities.
§ Assist in the development of submissions in consultation with the GM, Community, Mental Health and Training, and other internal stakeholders for the continuation, enhancement or expansion of current or new programs within community development / § Tenders are submitted within the specified time with the appropriate stakeholders engaged.
§ Collaborate with external agencies and other third parties around the preparation of joint submissions. / § A memorandum of understanding is developed highlighting how the external agencies will work together prior to submission.
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7 / Risk Management and WH&S / § Complete, review and monitor the development of risk management strategies and safe working procedures for all activities provided through Community Resource and Development, including community venues (if applicable) / § Plans are completed for all activities . Community venue risk assessments are completed prior to utilisation of venue / resource
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§ Report hazards, maintenance, incidents and injuries, action plans and corrective action as per MDS WHS policies and procedures / § Hazards, incidents and injuries are reported within 24 hours, corrective action completed within 48 hours
§ Attend relevant WH&S and Risk Management training as identified by GM, Community, Mental Health and Training or WH&S Committee / § Training attended and feedback provided
§ Promote continuous WH&S and working safely for all staff / § Work area maintained in a clean and orderly manner, mentoring and modelling safe working behaviour at all times
8 / Operational Planning / § Actively participate in strategic planning for MDS as part of the Community, Mental Health and Training and Section. / § The incumbent actively contributes to all strategy sessions and actively Strategic/Operational planning processes
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9 / Community Engagement and Stakeholder Management / § Assist the GM Community Mental Health and Training in the development and maintenance of relationships with the funding body and strategic partners. / § Funding bodies speak favourably of MDS.
§ Advocate the services of MDS and Community Development to key stakeholders in the community.
§ Develops and implements local community engagement activities and plans and utilises local networks
§ Identify and use networking opportunities and connections to achieve outcomes for community resource/capacity building and client service provision
§ / § Key stakeholders have a high awareness of MDS services and the work of community development section.
Collaborates across the organisation with peers and with external stakeholders (community members, staff and managers in other organisations)
Networking opportunities identified with resulting community resource/capacity building and client outcomes reported upon each month
§ Develop and review Information and Advocacy Workplans according to contractual requirements (annually) / § Workplan developed and reviewed on time according to contractual requirements
§ Collate and interpret data and forward to data entry staff member for inclusion in industry Census requests, example HADS / § Accurate information is delivered within the agreed timeline.
10 / Personal Development / § Identify opportunities for personal growth and development and undertake training as specified in the individual development plan. / § Individual development plans are established and is followed through.
Decision Making / § Independently / Coordination of the Community Resource and Development Service is undertaken by the position which includes: the review of programs and projects; NDIS transition strategies people management; budget management; as well as establishing and maintaining relationships with key stakeholders.
§ Refer to GM,CMH&T / All expenditure, staff and service participant complaints, incidents, accidents and maintenance requests. Requests to amend procedures and other QA changes
§ Cascade down / Key worker duties (if applicable) and on day-to-day service delivery decision making
Position Title: / Community Development Coordinator / Date: / December 2010 /
Role Reports to: / GM, Community Mental Health and Training (CMH&T) / Direct Reports: / Casual Community Development Assistant /
Role Purpose: /
Oversee the identification and implementation of community resource and development activities, information and advocacy activities and programs that maximise the abilities and talents of people with a disability and their carers to effectively transition to the NDIS and/or other community supports. /
Key Relationships / Interactions
Internal: / External:
§ Community Development Assistant (when applicable)- Weekly, to discuss Community Development activities/projects and service priorities as well as to seek feedback on performance.
§ GM, CMH&T– As required, to discuss major service or area priorities as well as to provide feedback on performance.
§ Chief Executive Officer and/or Chief Operating Officer – As required
§ Management Team –, seek support from shared services as well as to share knowledge and ideas.
§ CMH&T Section Manager/ Coordinators – As required to develop complimentary program activities
§ Other MDS Team Members – As required, to discuss MDS programs and deliverables. / § MDS Service Participants– As required, to discuss any operational concerns that have been escalated.
§ Community Stakeholders – As required, to promote the role of community services within MDS.
§ Community Agencies – As required, to discuss service matters.
§ Macarthur Disability Network members, Low Vision Group members , and, – As required to discuss participant needs.
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Key Role Challenges
1. / Achievement of service outcomes within limited resources to uphold service participant rights, needs and lifelong learning
2. / Capacity building and provision of support to assist the transition of people with a disability to the NDIS in a changing service environment
3. / Managing risk to organisation, staff and service participants and developing strategies and procedures to minimise or eliminate risk.
4. / Development of sustainable strategies that support ongoing community capacity beyond 30 June 2018
Position Title: / Community Development Coordinator / Date: / December 2010 /
Role Reports to: / GM, CMH&T / Direct Reports: / Casual Project Woker (when applicable) /
Role Purpose: /
Oversee the identification and implementation of community resource and development, information and advocacy activities and programs that maximise the abilities and talents of people with a disability and their carers to effectively transition to the NDIS and/or other community supports. /
Knowledge / Qualifications / Skills / Experience
Social Science qualifications at Certificate iV level or above plus extensive demonstrated experience working in a community development role
Community planning and development theories and practices
Possess cultural awareness and sensitivity
§ Demonstrated knowledge of administrative functions, client data bases and processes
§ Experience working with people with a disability, An intermediate knowledge of relevant legislation, the NDIS and application of the rights of people with a disability and carers
§ Community and disability services’ knowledge, including legal frameworks, funding, WH&S, risk management and program compliance (QA)
§ Knowledge of the Macarthur Region within demographic, economic and political contexts
§ Intermediate level of computer literacy – Windows, Outlook, Powerpoint, Excel and data collection tools
§ Current NSW Drivers Licence /
§ Communication & Influence – Promoting the operational objectives of the community resource and development service to MDS staff member/s.
§ Demonstrated use of independent decision making, problem solving and creative thinking§ Effective use of negotiation and mediation skills
§ Demonstrated experience in working both independently and collaboratively as a member of a team
§ Ability to develop and analyse community resource and development programs and activities
§ Demonstrated extensive experience in the provision of information and advocacy to people with a disability
§ High level of interpersonal skills, and demonstrated ability to undertake community engagement, network, liaise and negotiate effectively with a wide range of people, including individuals with a disability, families, health professionals, businesses, other service providers and general community
§ A thorough understanding of the issues involved in working with people with a disability from CALD and Aboriginal backgrounds§ Developing Self – Identifying and acting on opportunities for self-improvement.
§ Leadership & People Management – performance management of community resource and development staff member/s, including conducting reviews and establishing individual development plans.
§ Planning and Organising – prioritise workload and manage time effectively in order to meet monthly service objectives and reporting deadlines.
§ Building Relationships & Growing the Business – Identifying opportunities to promote the work of MDS.
/ § Working with people with disabilities.§ Experience in the provision of information and advocacy to people with a disability
§ Working as part of a team to support service delivery
§ Dealing with Government agencies around service delivery.
§ Assisting in the preparation of submissions for tenders.
§ Working with external partners on service delivery matters.
§ Dealing with community agencies.
§ Experience at budget analysis and working within budgets for projects, service delivery and funding offers.
§ Project and time management.
§ Experience in the collaborative implementation of community development programs against identified outcomes
Title / Community Resource and Development Coordinator / Revision / First version
Authorised By / - Amanda Mesa / Date / 25 May 2017
THIS DOCUMENT IS CONTROLLED / Page / 7/7
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