Syncing results in SurveyToGo
SurveyToGo Sync Mechanism
Here's how the sync results mechanism works:
· On the devices, if results exist, the interviews data (Interview answers only, not attachments) will be uploaded first
· After a confirmation is received from the server that the subjects were uploaded the client checks if attachments exist for those subjects
· If they exist it uploads the attachment headers only to the server
· Only after that phase it will upload the attachments themselves
Missing results
If interviews are missing from a certain device please follow the troubleshooting steps describes here: http://support.dooblo.net/entries/22559548-troubleshooting-missing-interviews
Upload uncompleted results
If you want to upload the uncompleted results of a certain device please follow the troubleshooting steps describes here:
http://support.dooblo.net/entries/22389226-how-to-upload-not-completed-results/
Review your results
Reviewing your results is normally done through the Operations Console with the proper filtering settings you enter (time frame, surveyors, mode etc).
See here how to use the operations console:
http://manual.dooblo.net/2011/01/31/chapter-3-2-%E2%80%93-managing-project-data-and-operations/
Android - Sync Settings
There are 2 ways in which you enable results syncing to the servers:
1. You set the device to auto-sync results. This is done via Settings->Options and setting the Result Syncing check box.This will ensure that every time results are created (Completed) by a surveyor and connection exists the results on the device will be uploaded to the server. Please note that only results that were created by that logged in user will be synced.
2. Manually selecting (after logging in to SurveyToGo on the device) Settings->Sync Results. Please note that only results that were created by that logged in user will be synced.
The device auto-syncs a batch of results every 30 minutes (default), the interval and the amount of results in a batch can be changed. Please consult Dooblo support before changing the number of results in a batch.
PC Surveyor - Sync Settings
There are 2 ways in which you enable results syncing to the servers:
1. You set the device to auto-sync results. This is done via Tools->Options-> Auto Sync-> Data check box.
This will ensure that every time results are created (Completed) by a surveyor and connection exists the results on the device will be uploaded to the server. Please note that only results that were created by that logged in user will be synced.
2. Manually selecting (after logging in to SurveyToGo on the device) Tools->Sync->Results->YES. Please note that only results that were created by that logged in user will be synced.
The device auto-sync a batch of results every 10 minutes (default), the interval and the amount of results in a batch can be changed. The sync interval can be changed from your device and the amount of results in a batch can be changed in “Edit PC Profile” in SurveyToGo Studio. Please consult Dooblo support before changing the number of results in a batch