DUTY MANAGER

The Victoria & Alfred Hotel in the Waterfront is seeking to fill the position of Duty Manager.

The Duty Manager is responsible for the overall management of the Front Office, as well as ensuring the smooth running of the operations through-out the hotel.

DUTIES & RESPONSIBILITIES:-

DAILY DUTIES

·  Attend morning HOD briefing

·  Supervise the Front Office staff

·  Ensure smooth flow of information through-out the property and ensure guests are happy and cared for

·  Be visual and interact with guests and employees

·  Inspect public areas and rotate through the rooms

·  Be present at reception to assist with arrivals and departures and also be the centre of information

·  Manage any IR issues for the Front Office timeously

·  Evaluate and manage guest feedback

·  Check and respond to all emails timeously

·  Complete any required reporting such as the daily operational update

·  Ensure Front Office team is always well presented

·  Ensure that the Front Office is staffed correctly as per operational demands

·  Provide support to the Housekeeping department in the absence of the Housekeeper

WEEKLY DUTIES

·  Hold weekly staff meetings with the Front Office team and follow up on tasks and deadlines set

·  Conduct weekly audits of Front Office processes and procedures to ensure adherence by the team

·  Conduct weekly training sessions with the Front Office team

·  Ensure that cash-ups are completed correctly and balance

MONTHLY DUTIES

·  Complete Monthly Reports as required

·  Ensure month end process are completed – cash box records must be checked, reconciled and submitted to the Accountant

·  Complete salary detail for permanent and temporary employees

·  Submit attendance records

·  Ensure all reporting formats are updated and prepared for the coming month

ANNUAL DUTIES

·  Conduct performance appraisals with your Front Office team

·  Prepare an annual leave planner for the Front Office team

·  Assist with end of year reports

MINIMUM REQUIREMENTS:-

·  Hotel Diploma and / or equivalent advantageous

·  Minimum 3 years similar experience in a 4* or 5* hotel in Front-office

·  Previous management skills

·  Must have good computer skills – MS Word, MS Excel, Opera

CORE COMPETENCIES:-

·  Must have sound knowledge of Front Office processes and procedures

·  Must be able to plan, prioritise and work well under pressure

·  Must be a good team player and also have the ability and motivation to work under own instruction

·  Leadership abilities

·  Excellent communication skills, both written and verbal

·  Excellent attention to detail, initiative and interpersonal skills

·  Excellent co-ordination and organisational skills

·  Strong training & development skills

·  Customer service orientated

·  Willingness to work flexible hours

·  Ability to make appropriate decisions

·  Industrial relation skills

·  Presentable, well-spoken individual

If you do not receive a reply within 2 weeks, please consider your application unsuccessful.