Mahmoud Adel Mohamed Mostafa Mandour
Phone: +20 100 977 5652 & +20 24099 548

Address:
3rd Floor, 77 / 33, 2nd Stage Zahraa Nasr City, Cairo
Objective / Hebrew Language and Technical Skills ,
Education / Licentiate of Arts : 2002 – Hebrew Language and Literature – Ain Shams University
Technical

Skills & Experience

/ MS Operating Systems and MS Office
Excellent Internet abilities : ( Search – Online Tools )
Software Video Editing ( U Lead , Sony Vegas )
Fast Typing (Arabic , Hebrew and English )
Trouble shoot hardware and software problems via Phone and Online
Attended CCNA Network Course (2006)
Language Skills
/ Arabic is Native
Fluent in Hebrew ( Spoken , Writing , Listening )
English : Very Good ( Spoken , Writing , Listening )
French : Moderate
Greek : Moderate
Work Experience / ·  ( 2002 – 2003 ): Freelance Hebrew Translator and Hebrew Instructor
·  ( August 2004 ): Filtering Hebrew Genizah Documents Project at Egyptian National Library
·  ( Sep 2005 – June 2010 ): Customer Service Representative at Xceed Contact Center : MS Product activation , volume License and Terminal Server - Hebrew Department
·  ( July 2010 – May 2011 ): Hebrew Analyzer at IBM
·  ( June 2011 – Jan 2012 ): Participated in Elbaradei Presidential Campaign at Wasla Contact Center
·  ( Jan 2012 ): First Book Publishing , Arabic Translation For “ Torat Ha Melech “ : about Law Pertaining To Relation Between Jews and Non-Jews
·  Dell Technical Support Specialist at Teleperformance Greece Contact Center – Hebrew Department , From March 2012 Till November 2014
·  Dell Technical Support Specialist at Teleperformance Egypt Contact Center- Middle East Department From 1.3.2015 until 15.04.2016
·  Translated thousands pages in many fields (Hebrew- Arabic and vice versa) & ( Hebrew – English and vice versa)
Dell Certifications / ·  TCD – Top Call Drivers For Dell
·  Social Media & Community Professional Certification
·  DCSE Foundation 2013 Desktops View
·  DCSE Foundation 2013 Portables View
Current Job / ·  Freelance Hebrew Translator (Hebrew- Arabic and vice versa) & ( Hebrew – English and vice versa)
Other Skills / Presentable – Hard Worker – Quick Learner – Communication Skills – Willing To Gain More Experience