Corporate behaviours, qualities and Values
Team / Support Team
Purpose of role / To be responsible for the delivery and quality of support related work which is externally commissioned or awarded, or which is funded by any other arrangements.
Key accountabilities / Ownership of customer move on plans, support plans and risk management plans
Contract compliance
Quality of service delivery
Outcomes
Sustainability
Demonstrating value (such as preventing the need for escalation/ more expensive services)
Key relationships (external) / OMBC commissioners
OMBC partners
Key relationships (internal) / Services Manager (support)
Support service co-ordinators
Great Lives Co-ordinator
Performance and information officer
Quality and performance manager
Reports to / Services Manager
Responsible for / Support/ engagement workers
Summary of tasks/ functions / Managing the referrals process
Managing the assessments (jointly with Housing Management team if applicable)
Complying with LA procedures for referrals
To have a detailed and accurate awareness of the current risk profile of your area of responsibility and demonstrate that you are managing the risks
Ensuring customers understand the rights and responsibilities of their occupancy agreement
Ensuring customers have completed their HB claim
Ensuring customers have submitted necessary proofs for claim
Ensuring customers maintain their HB claim
Ensuring customers understand any warnings issued
Agreeing corrective action and liaising with Housing Management team
Ensuring customers understand the expectations of support provision
Person spec / Behave consistently, demonstrating personal values and standards that complement those of Threshold.
Bring a sense of purpose to situations, initiating action, giving direction and taking responsibility.
Remain focused on achieving service outcomes in changing and challenging environments.
Remain confident and resilient when dealing with challenging situations.
Set a positive example to encourage people to commit to the task in hand and, where necessary, commit additional time and effort in order to achieve their key objectives.
Communicate effectively with a diverse range of people both inside Threshold and externally.
Demonstrate a commitment to equality and diversity.
(Desirable) knowledge of the supported housing sector including:
- Housing management
- Regulatory and legislative frameworks
- Funding programmes such as Supporting People
- Detailed understanding of equality and diversity issues
- Welfare rights and benefits system
- Health and safety legislation
Decision making skills
Coaching, mentoring and delegation
Communication and interpersonal skills
Building effective working relationships
IT skills
Takes responsibility for getting the job done to required standards
Persistent and determined
Salary/ Grade