Adam W. Lindstrom

503 Rosemont Street

La Jolla, CA 92037

Mobile +1 858-349-1665

International Operations Executive and Start-up/Outsourcing and Turnaround Specialist

EXPERIENCE

12/2007 – PresentMedNeutral

Director of Operations

Built start-upof 24/7 KPO operation in Bangalore, India and Quality Assurance Team in La Jolla, California. Managing 200+ people for insurance industry majors. Creation of a new process for Medical Records Optimization using MDs and other medically qualified resources.

5/2004 – 12/2007Williams Lea

Vice President of Operations

Responsible for the management, turnaround and development of24/7 near-shore KPO/BPO operation in Wheeling, WV from creation of the proposition to client delivery. Turned around operation and managed projects Paul Hastings, Shearman & Sterling, Orrick, Bank of America, and Bayer. Services included Backoffice Support (Finance, IT, HR), Business Information Services, Presentation and Creative Services, Document Processing and Proofing, Transactional Projects (Accounts Payable, Records Management and Digitization).

Director –India

Built start-up 24/7 KPO/BPO business in Chennai and Cochinto 500+ employees. Broke even in first year. Developed proposition and delivery model including Best Practices and SLAs. Managed, implemented, and sold outsourcing projects for Merrill Lynch, Goldman Sachs, Deutsche Bank, Cowen & Co., Barclays Global Investors, Lehman Brothers, and Pfizer. Services included: Presentation, Creative, Business Information, Reprographics, Mail Services, and BackOffice Functions.

2/2003 – 5/2004France

Independent Consultant

Obtained contract with Decathlon, the largest sporting goods retailer in Europe. Developed Business and Implementation plan for the provision of offshore IT services. Identified key processes to be supported out of India and built the model to support these functions. Responsible for selling the business plan to the Board of Directors and building the implementation plan. Underwent3-monthstraining on supply-chain and retail operations management.

7/2001 – 2/2003 Softbrands Hospitality Inc. Bangalore, India

Director of Operations and Development - India

SoftBrands Hospitality is one of the largest suppliers of hospitality software systems in the world, with more than 3,200 customers and products installed in 61 countries. Incorporation of company, hiring of staff, implemented business processes (HR, Development, Budgets). My duties included management of operations and development including projects, budgets, and personnel. Responsible for delivery and quality for all offshore projects. Development and support of internal projects and products. This included Web Engines, Property Management Systems, Point-of-Sales Systems, and a Task Planning System. Development of large EAI/J2EE reservations/booking system for Walt Disney World. Project included a new User Interface, Central Reservation System, Property Management System, Booking Engine, and Accounting Engine. Responsible for R&D of new technologies for SoftBrands. Projects includedDelphi, PowerBuilder, J2EE, IBM MQ Series, and Microsoft technologies.

3/2000 - 7/2001 AIMS-SoftwareS.A.Nimes, FRANCE

Consulting Manager

AIMS-Software is a software company that specializes in CRM/Marketing Automation. I was responsible for planning, development, and implementation of all projects. Managed pre-sales, support, and consulting services teams based in Nimes and Paris. Successfully delivered all projects on-time and in-budget. Clients included ABN-AMRO, SociétéGénérale, GAN, Air France, France Telecom, Compagnie des Alpes, Carrefour, Polkomtel, and CenterParks.

12/1996 - 10/1999 Heartland Information Services New Delhi, INDIA

Director of OTC Development, Training Manager

Heartland is a leader in transcription services. Implementation, support, and development of Offshore Transcription Centers. First employee in India assigned to setup joint venture. This included production management, personnel selection and termination, software training and installation, installation and support of satellite links and sites, hardware purchasing and support, database management, coordination between offshore offices and US. Developed workflow system to manage OTC Centers worldwide. 500 employees and 5 suppliers (1500 employees) under my direction throughout India and Nepal.

1996U.S. Army – Operation Joint Endeavour – 67th Combat Support Hospital GERMANY

Respiratory/Cardiology Therapist, Clinic Manager- Army Reserve activation. Responsibilities included therapy, stress tests, EKGs, Holtor monitor set-up and reading, PFTs, exercise testing. In charge of end of the month reports,clinic workload reports, and efficiency reports.

8/1994 - 9/1995 United States Army Ft.SamHouston, TexasUSA

EMT-Combat Medic and Respiratory Therapy Student

Basic Training, Combat Medic Training, and Respiratory Therapy Training. On the job training at Brooke Army Medical Center Eight rotations-SICU, MICU, NICU, ISR, PFL Lab, CCU, and Wards.

EDUCATION

In Progress- EdinburghBusinessSchool; Heriot-WattUniversityEdinburgh, Scotland- MBA

Certificate in Project Management and Accounting

1/2000 Institut Linguistique du Pêyrou Montpellier, FRANCE

Professional - Intensive French

9/1995 U.S. Army Academy of Health Sciences, Ft. Sam Houston, Texas

Respiratory Therapy Diploma (Certified by the National Board of Respiratory Care)

91V Combat Medic 91B-EMT Certification, Respiratory Therapy 91V, Basic Life Support Certification, Advanced Cardio Life Support Certification, NIOSH Certification

University of Toledo, Toledo, Ohio

Information Systems Management – 4thyear

AFFILIATIONS

International Association of Outsourcing Professionals – Professional Member

Member of Project Management Institute, FRANCE Chapter

SKILLS

Bilingual - French

PERMIT

French Carte de résident – full rights to work in the European Union

Residence in the South of France