CV
MOHAMMED HUSSAIN MOHAMMED NAUSHAD
SL Mobile Contact: 0094755559750
Email Address:
Address: Colombo -02 (SRI LANKA)
Objective:
Seek the Position of Hotel Front Desk Supervisor
SUMMARY:
Extremely talented Front Desk supervisor with more than six years experience in providing quality guest service within the guidelines specified by the hotel management; overseeing all Front Office operations, (Front Desk, PBX, Concierge, Bell, Door, and Valet Services); setting and maintaining high level of guest service; providing support for the line staff; providing training, coaching, counseling, and disciplining of all the front office shift employees.
Summary of Qualifications
· Great ability to communicate effectively in English both oral and written form.
· Excellent interpersonal skills to deal effectively with all business contacts.
· Exceptional ability to maintain a professional, neat and well-groomed appearance adhering to
standards.
· Uncommon ability to work varied shifts to include weekends and holidays.
· Solid experience in developing, implementing and evaluating guest service standards.
· Strong technical knowledge of property management systems.
· In-depth knowledge of PC software (Microsoft Office).
· Excellent organizational skills to function effectively under timeconstraints, within established
deadlines.
· Uncommon ability to give attention to detail.
· Remarkable and effective listening abilities and strongjudgment skills.
· Strong ability to maintain physical stamina and proper mental attitude to deal effectively with owners,
guests, management, employees, and outside contacts while working under pressure and meeting
deadlines.
· Great ability to work indoors, with frequent cold or warm temperatures.
Professional Experience:
MILLENNIUM AIRPORT HOTEL, DUBAI, U.A.E. (Five Stars)
1. Room Boy in House Keeping Department.
From: October 28' 2000.
2. Waiter in Banquet and Coffee Shop Restaurant
From: January 01' 2003.
3. Captain in Swift’s Coffee Shop, Banquet,
Room Service and IBO International Night Club.
From: June 01' 2003, To: October 30, 2005.
GALLE FACE HOTEL COLOMBO SRI LANKA (Five Stars)
1. Banquet Supervisor
From: November 2nd 2005 To May 30th 2006
.
JORMAND HOTEL APARTMENT, DUBAI (ELITE PROPERTY)
1. F & B Supervisor
Supervising of Three Hotel Apartment (Looking After Six Outlets Operation).
From: June 01' 2006, To: March 03, 2007.
MAJESTIC HOTEL TOWER, BUR DUBAI (Four Stars)
2. F&B Head Waiter In-Charge
La Terrace Restaurant, Lavazza Café, Banquet, Room Service & Pool Side
From: March 11' 2007, To: September 30, 2007.
AL-HARTHYAH SHERATON HOTEL, MADINA SAUDI ARABIA (FIVE STARS)
1. Restaurant Supervisor
FROM: 26/10/2007 TO: 12/06/2008
2. Housekeeping Supervisor
FROM: 12/06/2008 TO: 29/08/2008
3. Front Office Concierge
FROM: 29/08/2008 TO:10/02/2009
4. Reservation Supervisor & In-Charge
FROM: 10/02/2009 TO: 06/04/2010
5. Front Office Shift Leader
6. Front Office Supervisor
FROM: 05/04/2010 TO: 02/06/2012
CITY SEASONS HOTEL DUBAI (FOUR STAR)
1. Front Office Shift In-Charge
FROM: 20/06/2012 TO: 10/02/2013
CERTIFICATION FOR TRAINING ATTENDED:
· Manual Handling 18/08/2003 in Dubai.
· Customer Service 18/08/2003 in Dubai.
· Basic Food Hygiene 26/02/2003 in Dubai.
· Telephone Techniques 20/01/2002 in Dubai.
· Train the Trainer 28/07/2004 in Dubai.
· Accident Forms How to fill up 11/05/2005 in Dubai.
· Train the Trainee (Task Trainee) 13/05/2007 in Dubai
OTHER QUALIFICATION:
· I was completed two years course Diploma in Computer Operator at I.R.E.T Computer. Institute ACAL System (PVT) at Nugegoda in Sri Lanka.
· Successfully Completed IT Computer Programmer Diploma
From: 1997 To 2000
· Successfully Completed Diploma Hotel Management from 1999 at Colombo
CROUSE TRAINING SIX MONTH:
· Reception (FIDELLIO / OPERA) System
· Reservation (FIDELLIO / OPERA) System
· Hotel Cashiering System
· Air Port Ticketing
PERSONAL INFORMATION:
Date of Birth : 19th November ‘1981
Sex : Male
Nationality : Sri Lankan
Religion : Islam
Pass Port No :N3238258
Civil Status : Married
Language Known : English, Arabic, Tamil and Hindi
School Attended : T. B. Jayah Maha Vidyalaya Colombo-02, Sri Lanka.
Educational Qualification: G. C. E Ordinary Level
SPORTS:
· Played novices Rugby tournament in 1998 at our school.
· Played Football tournament at school in 1998.
· Participated in and completed the 14 kilometers National Health run in 1996 to 1999.
· Inter House sports meet in 1991 first placed in high jump in our school.
· Inter Hotel Cricket tournament 2001 to2004 in Dubai, UAE.
REFERENCE:
Mr. Lutfi Hejazi Mr.Zubair Basheer
Hotel General Manager Hotel Front Office Manager
Western Al-Harthiya Hotel Western Al-Harthiya Hotel
Mobile: 00966503548928 Mobile: 00966502377608
I do hereby certify that the above particulars given by me are true and correct to the best of my knowledge.
………………………. ………………………….
M.H.M.Naushad Date