9.28 Hillsborough County 1/9/02

9.28 HILLSBOROUGH COUNTY 1/9/02

9.28.1 SYSTEM SUMMARY

Hillsborough County has a type 4, E9-1-1 system consisting of seven (7) Primary PSAPs representing the unincorporated area, the cities of Tampa, Temple Terrace and Plant City, and the territorial enclaves of the University of South Florida, Tampa International Airport, and MacDill Air Force Base. In addition, there are three (3) Secondary Public Safety Answering Points located in the Hillsborough County Emergency Dispatch Center (EDC), City of Tampa Fire/Rescue Department, and the Florida Poison Information Center. Calls for other emergency service agencies are transferred or relayed via speed dialing.

9.28.1.1 SHERIFF'S DEPARTMENT PRIMARY PSAP

This PSAP direct dispatches law enforcement calls for the unincorporated area. Calls for fire and EMS are transferred to County Emergency Dispatch Center.

9.28.1.2 CITY OF TAMPA POLICE DEPARTMENT PRIMARY PSAP

This PSAP direct dispatches law enforcement calls for the City of Tampa. Calls for fire and EMS are transferred to Tampa Fire/Rescue.

9.28.1.3 CITY OF TEMPLE TERRACE POLICE DEPT. PRIMARY PSAP

This PSAP direct dispatches law enforcement, fire, and EMS calls for the City of Temple Terrace

9.28.1.4 CITY OF PLANT CITY POLICE DEPARTMENT PRIMARY PSAP

This PSAP direct dispatches law enforcement and fire calls for Plant City. Calls for EMS are transferred to County EDC.

9.28.1.5 UNIVERSITY OF SOUTH FLORIDA POLICE PRIMARY PSAP

This PSAP direct dispatches law enforcement calls for the college campus area and on-campus facilities, such as hospitals, research centers, etc. Calls for fire and EMS are transferred to the City of Tampa Fire/Rescue.

9.28.1.6 TAMPA INTERNATIONAL AIRPORT POLICE PRIMARY PSAP

This PSAP direct dispatches law enforcement calls for the total complex surrounding the airport. Calls for fire and EMS are transferred to the Tampa Fire/Rescue.

9.28.1.7 MACDILL AIR FORCE BASE PRIMARY PSAP

This PSAP direct dispatches calls for base security and fire. Calls for on-base ambulance service are transferred to the base hospital and Tampa Fire/Rescue.

9.28.1.8 HILLSBOROUGH COUNTY EDC SECONDARY PSAP

This Secondary PSAP direct dispatches fire and rescue units for the unincorporated area and rescue units for Plant City.

9.28.1.9 CITY OF TAMPA FIRE/RESCUE SECONDARY PSAP

This Secondary PSAP direct dispatches Fire/Rescue to Tampa, USF and Tampa International Airport and ALS calls to MacDill AFB.

9.28.1.10 CITY OF TAMPA FIRE/RESCUE SECONDARY PSAP

This secondary PSAP provides direct assistance for poison emergencies and transfers calls to other agencies as required.

9.28.2 SYSTEM MANAGEMENT

The Hillsborough County E9-1-1 System is managed and operated by the Hillsborough County 9-1-1 Administration Office under the Public Safety Department. The Board of County Commissioners is the responsible fiscal agent.

Database Management Coordinators

This group is composed of members of each of the cities and enclaves (Tampa, Temple Terrace, Plant City, Tampa International Airport, Tampa Port Authority, University of South Florida, and MacDill Air Force Base) and 9-1-1 Administration. Its responsibility is to ensure that proper controls (e.g., ordinances, interlocal agreements, procedures, etc.) are in place to ensure the accuracy of street name and number control throughout the County.

PSAP User Group

This group is composed of project leaders and management personnel from each of the participating PSAPs and 9-1-1 Administration. It is responsible for developing uniform policies and Standard Operating Procedures.

9.28.3 INTERLOCAL AGREEMENTS

The Hillsborough County E9-1-1 system has selective routing thereby eliminating all central office overlaps with adjoining counties. Therefore, there is no specific requirement for an interlocal agreement.

TABLE 9.28-1

HILLSBOROUGH COUNTY E9-1-1 SYSTEM DEFINITION

Hillsborough County Sheriff's Office Primary PSAP

Location / Sheriff's Communications Center
Number of Answering Positions / 15
Number of Instant Playback Recorders / 15
Number of Logging Recorders / 2 – 32 Channel (Digital)
Total Staff / 134
Telecommunications Devices for the Deaf / 2
Call Answering Equipment / Rockwell ACD 30 Button Instruments.
Incoming 9-1-1 Trunks / 15
Transfer Lines / 15

Tampa Police Department Primary PSAP

Location / Tampa Police Dept.
Number of Answering Positions / 15
Number of Instant Playback Recorders / 15
Number of Logging Recorders / 1 – 32 Channel (Digital)
Total Staff / 90
Telecommunications Devices for the Deaf / 15
Call Answering Equipment / CML Sentinel
Incoming 9-1-1 Trunks / 15
Transfer Lines / 15

Temple Terrace Police & Fire Department Primary PSAP

Location / Temple Terrace Police Dept.
Number of Answering Positions / 4
Number of Instant Playback Recorders / 4
Number of Logging Recorders / 1 – 8 Channel (Digital)
Total Staff / 12
Telecommunications Devices for the Deaf / 4
Call Answering Equipment / CML RescueSTAR
Incoming 9-1-1 Trunks / 4
Transfer Lines / 4

Plant City Police/Fire Department Primary PSAP

Location / Plant City Police Dept.
Number of Instant Playback Recorders / 4
Number of Logging Recorders / 1 – 24 Channel (Digital)
Total Staff / 12
Telecommunications Devices for the Deaf / 4
Call Answering Equipment / CML RescueSTAR
Incoming 9-1-1 Trunks / 4
Transfer Lines / 4

University of South Florida Police Department Primary PSAP

Location / University of South Florida Police Dept.
Number of Instant Playback Recorders / 2
Number of Logging Recorders / 1 – 16 Channel (Digital)
Total Staff / 5
Telecommunications Devices for the Deaf / 2
Call Answering Equipment / CML
Incoming 9-1-1 Trunks / 2
Transfer Lines / 2

MacDill Air Force Base Alarm Center Primary PSAP

Location / MacDill Base Alarm Center
Number of Answering Positions / 2
Number of Instant Playback Recorders / 2
Number of Logging Recorders / 1 – 32 Channel (Digital)
Total Staff / 5
Telecommunications Devices for the Deaf / 1
Call Answering Equipment / Proctor
Incoming 9-1-1 Trunks / 2
Transfer Lines / 2

Tampa International Airport Police Department Primary PSAP

Location / Tampa International Airport Police Dept.
Number of Instant Playback Recorders / 2
Number of Logging Recorders / 1 – 8 Channel (Digital)
Total Staff / 10
Telecommunications Devices for the Deaf / 2
Call Answering Equipment / CML
Incoming 9-1-1 Trunks / 2
Transfer Lines / 2

Hillsborough County EDC Secondary PSAP

Location / County Emergency Dispatch Center
Number of Instant Playback Recorders / 8
Number of Logging Recorders / 1 – 32 Channel (Digital)
Total Staff / 29
Call Answering Equipment / Plant Vesta
Incoming 9-1-1 Trunks / 8
Transfer Lines / 8

Tampa Fire Rescue Secondary PSAP

Location / Tampa Fire/Rescue Comm. Center
Number of Answering Positions / 6
Number of Instant Playback Recorders / 6
Number of Logging Recorders / 1 – 16 Channel (Digital)
Total Staff / 23
Call Answering Equipment / CML Sentinel
Incoming 9-1-1 Trunks / 4
Transfer Lines / 4

Florida Poison Information Center Secondary PSAP

Location / Tampa General Hospital Comm. Center
Number of Answering Positions / 2
Number of Instant Playback Recorders / 2
Number of Logging Recorders / 1 – 10 Channel (Analog)
Total Staff / 16
Call Answering Equipment / Proctor
Incoming 9-1-1 Trunks / 2
Transfer Lines / 2

TABLE 9.28-2

HILLSBOROUGH COUNTY CALL HANDLING

AGENCY / METHOD / VEHICLE

Hillsborough County Sheriff's Office Primary PSAP

Hillsborough Cnty. Sheriff's Offc. / Direct Dispatch / Radio
Hillsborough Cnty. EDC / Transfer / Telephone
Tampa Police Dept. / Transfer / Telephone
Tampa Fire/Rescue / Transfer / Telephone
Plant City Police Dept. / Transfer / Telephone
Temple Terrace Police Dept. / Transfer / Telephone
Univ. of South Florida Police Dept. / Transfer / Telephone
Tampa International Airport Police Dept. / Transfer / Telephone
MacDill Air Force Base / Transfer / Telephone
Florida Highway Patrol / Transfer / Telephone
Florida Poison Information Control / Transfer / Telephone

Tampa Police Department Primary PSAP

Tampa Police Dept. / Direct Dispatch / Radio
Tampa Fire/Rescue / Transfer / Telephone
Hillsborough Cnty. Sheriff's Offc. / Transfer / Telephone
Temple Terrace Police Dept. / Transfer / Telephone
Univ. of South Florida Police Dept. / Transfer / Telephone
Tampa International Airport Police Dept. / Transfer / Telephone
MacDill Air Force Base / Transfer / Telephone
Florida Highway Patrol / Transfer / Telephone
Florida Poison Information Center / Transfer / Telephone
Plant City Police/Fire Dept. / Transfer / Telephone

Temple Terrace Police and Fire Department Primary PSAP

Temple Terrace Police / Direct Dispatch / Radio
Temple Terrace Fire / Direct Dispatch / Radio
Hillsborough County EMS / Transfer / Telephone
Tampa Police Dept. / Transfer / Telephone
Hillsborough Cnty. Sheriff's Offc. / Transfer / Telephone
Plant City Police/Fire Dept. / Transfer / Telephone
Univ. of South Florida Police Dept. / Transfer / Telephone
Florida Highway Patrol / Transfer / Telephone
Florida Poison Information Center / Transfer / Telephone

Plant City Police/Fire Department (Primary PSAP)

Plant City Police / Direct Dispatch / Radio
Plant City Fire / Direct Dispatch / Radio
Hillsborough County EMS / Transfer / Telephone
Hillsborough Cnty. Sheriff's Offc. / Transfer / Telephone
Temple Terrace Police/Fire Dept. / Transfer / Telephone
Tampa Police Dept. / Transfer / Telephone
Florida Highway Patrol / Transfer / Telephone
Florida Poison Information Center / Transfer / Telephone

University of South Florida Police Department (Primary PSAP)

USF Police / Direct Dispatch / Radio
Tampa Fire/Rescue / Transfer / Telephone
Tampa Police Dept. / Transfer / Telephone
Hillsborough Cnty. Sheriff's Offc. / Transfer / Telephone
Temple Terrace Police/Fire Dept. / Transfer / Telephone
Florida Highway Patrol / Transfer / Telephone
Florida Poison Information Center / Transfer / Telephone

MacDill Air Force Base Alarm Center (Primary PSAP)

MacDill AFB Fire/Rescue / Direct Dispatch / Radio
MacDill AFB Security / Direct Dispatch / Radio
Tampa Police Dept. / Transfer / Telephone
Tampa Fire/Rescue / Transfer / Telephone
Florida Poison Information Center / Transfer / Telephone

Tampa International Airport Police Department (Primary PSAP)

TIA Police / Direct Dispatch / Telephone
Tampa Police / Transfer / Telephone
Tampa Fire/Rescue / Transfer / Telephone
MacDill AFB / Transfer / Telephone
Florida Poison Information Center / Transfer / Telephone
Florida Highway Patrol / Transfer / Telephone
Hillsborough Cnty. Sheriff's Off. / Transfer / Telephone

Hillsborough County Emergency Dispatch Center (Secondary PSAP)

County Fire / Direct Dispatch / Radio
County Rescue / Direct Dispatch / Radio
Temple Terrace Police/Fire / Transfer / Telephone
Plant City Police/Fire / Transfer / Telephone
Florida Highway Patrol / Transfer / Telephone
Florida Highway Patrol / Transfer / Telephone
Florida Poison Information Center / Transfer / Telephone

Tampa Fire/Rescue (Secondary ASAP)

Tampa Fire / Direct Dispatch / Radio
Tampa Rescue / Direct Dispatch / Radio
Temple Terace Police/Fire / Transfer / Telephone
MacDill AFB Alarm / Transfer / Telephone
Florida Highway Patrol / Transfer / Telephone
Florida Poison Information Center / Transfer / Telephone

Florida Poison Information Center (Secondary PSAP)

Hillsborough County EDC / Transfer / Telephone
Tampa Fire Department/Rescue / Transfer / Telephone
Temple Terrace Police/Fire / Transfer / Telephone
Plant City Police/Fire / Transfer / Telephone
MacDill AFB Alarm / Transfer / Telephone

Tampa General Poison Control (Secondary PSAP)

Tampa Fire Dept./Rescue / Transfer / Radio
Hillsborough Cnty. EMS / Transfer / Telephone
MacDill Fire Dept. / Transfer / Telephone

Temple Terrace Police and Fire Department (Primary PSAP)

Temple Terrace Police / Direct Dispatch / Radio
Temple Terrace Fire / Direct Dispatch / Radio
Hillsborough County EMS / Transfer / Telephone
Tampa Police Dept. / Transfer / Telephone
Hillsborough Cnty. Sheriff's Offc. / Transfer / Telephone
Plant City Police/Fire Dept. / Transfer / Telephone
University of South Fla. / Transfer / Telephone
Florida Highway Patrol / Transfer / Telephone
Tampa General Poison Control / Transfer / Telephone

Plant City Police/Fire Department (Primary PSAP)

Plant City Police / DirectDispatch / Radio
Plant City Fire / Direct Dispatch / Radio
Hillsborough County EMS / Transfer / Telephone
Hillsborough Cnty. Sheriff's Offc. / Transfer / Telephone
Temple Terrace (Police/Fire Dept.) / Transfer / Telephone
Tampa Police Dept. / Transfer / Telephone
Florida Highway Patrol / Transfer / Telephone
Tampa General Poison Control / Transfer / Telephone

Plant City Police/Fire Department (Primary PSAP)

Plant City Police / Direct Dispatch / Radio
Plant City Fire / Direct Dispatch / Radio
Hillsborough County EMS / Transfer / Telephone
Hillsborough Cnty. Sherrif's Offc. / Transfer / Telephone
Temple Terrace (Police/Fire Dept.) / Transfer / Telephone
Tampa Police Dept. / Transfer / Telephone
Florida Highway Patrol / Transfer / Telephone
Tampa General Poison Control / Transfer / Telephone

University of South Florida (Primary PSAP)

USF Police / Direct Dispatch / Radio
Tampa Fire/Rescue / Transfer / Telephone
Tampa Police Dept. / Transfer / Telephone
Hillsborough Cnty. Sheriff's Offc. / Transfer / Telephone
Temple Terrace Police/Fire Dept. / Transfer / Telephone
Florida Highway Patrol / Transfer / Telephone
Tampa General/Poison Control / Transfer / Telephone

Tampa International Airport (Primary PSAP)

TIA Police / Direct Dispatch / Telephone
Tampa Police / Transfer / Telephone
Tampa Fire/Rescue / Transfer / Telephone
MacDill PSAP / Transfer / Telephone
Tampa General Poison Control / Transfer / Telephone
Florida Highway Patrol / Transfer / Telephone
Hillsborough Cnty. Sheriff's Offc. / Transfer / Telephone

Hillsborough County Fire Control (Secondary PSAP)

Hillsborough Cnty. Fire Control / Direct Dispatch / Radio
Tampa Fire Dept./Rescue / Transfer / Telephone
Temple Terrace PD/CD / Transfer / Telephone
Plant City Police/Fire Dept. / Transfer / Telephone
Hillsborough Cnty. EMS / Transfer / Telephone
Florida Highway Patrol / Transfer / Telephone

Hillsborough County EMS (Secondary PSAP)

Hillsborough Cnty. EMS / Direct Dispatch / Radio
TFD/Rescue / Transfer / Telephone
Hillsborough Cnty. Fire Control / Transfer / Telephone

Florida Highway Patrol (Secondary PSAP)

Florida Highway Patrol / Direct Dispatch / Radio
Tampa Police Dept. / Transfer / Telephone
Hillsborough Cnty. Sheriff's Offc. / Transfer / Telephone
Temple Terrace Police Dept. / Transfer / Telephone
Plant City Police Dept. / Transfer / Telephone

Tampa General Poison Control (Secondary PSAP)

Tampa Fire Dept./Rescue / Transfer / Radio
Hillsborough Cnty. EMS / Transfer / Telephone
MacDill Fire Dept. / Transfer / Telephone

231