Position Title: / MDS Community Care Worker (DSS Services) / Date: / July 2015
Role Reports to: / Manager Sector Support / Development and Services / Direct Reports: / Nil
Role Purpose:
Counselling/Support, Information and Advocacy refers to assistance with understanding and managing situations, behaviours and relationships associated with the person’s need for care and/or the caring role. The customer in our service is the carer. Our role (via an enabling approach) is to provide a comprehensive, coordinated and integrated range of basic maintenance and support services to carers of frail aged people and\or people with a disability,in a flexible and timely manner, which will support them to be more independent at home and in the community, thereby enhancing their quality of life and/or preventing or delaying their premature or inappropriate admission to long term residential care across the Macarthur and Wingecarribee in the South West Sydney Region
Key Accountabilities:
# / Accountability / Activities / Performance Benchmark
1 / Internal Processes /
  • Submit requests for annual/sick leave to Manager Sector Support / Development andServicesor Director, Community, Mental Health &Training
/
  • Timesheets are completed daily; flexitime is taken in accordance with MDS policies and procedures. Vehicle logs are completed monthly and submitted, appointment calendars are updated as required. Absences are documented on leave forms and submitted as MDS Policy and Procedure

  • Grievances reported to Manager Sector Support / Development andServicesor Director, Community, Mental Health &Training
/
  • Action is in accordance with grievance procedures

  • Follow policies and procedures of MDS
/
  • 100% compliance with policies and procedures of MDS

2 / Program Management /
  • Comply with the Department of Social Services Manual
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  • 100% compliance with Department of Social Services Manual

  • Comply with the Home Care Standards and engage in quality review and reporting processes
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  • Participation in all quality review or reporting processes so as to meet the requirements set out in the Programme Manual

  • Provide services that are consistent with the Charter of Rights and Responsibilities for Community Care
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  • All aspects of service provision meets the Charter of Rights and Responsibilities for Community Care

  • Collect and record data for the HACC Minimum Data Set (MDS) in accordance with the Home and Community Care Program National Minimum Data Set User Guide V2.0. Submit MDS quarterly reports to cover the previous quarter. The quarters are the three month periods ending 31 March, 30 June, 30 September & 31 December. Reporting is designated as hours and minutes of actual service
/
  • Deliver a total of at least 95% of the outputs in each financial year
  • Quarterly data is submitted toMDS Administration staff no later than 1 month after the end of the current quarter
  • Monthly report identifying occasions of service and hours of service, key result areas, program outcomes and other statistical data as required is submitted as per set timeframe

  • Provide information on MDS’s capacity to deliver Basic Maintenance Support and Care Services to any functioning, Region-based, service capacity database
/
  • Information is provided as per guidelines and set timeframe

  • Deliver a minimum of 29% of the outputs to people with dementia in Campbelltown, Camden and Wollondilly LGA’s
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  • 29% of outputs delivered to people with dementia in Campbelltown, Camden and Wollondilly LGA’s

  • Provide feedback for the submission of a Final Report to the funding body at the end of the Funding Cycle (usually every three years)
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  • Participation in ensuring data related to service activities is gathered to provide input into a Final Report

  • Undertake initial assessments of carer’s service and support needs
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  • Assessment is conducted using relevant assessment tool
  • Carer plan is developed and reflects individual carer support goals

  • Develop, monitor and regularly review the carer’s Carer Support Plan in consultation with thecarer to identify changes in support needs
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  • Plan is monitored and amended (if applicable) to incorporate changed support needs

  • Providebasic counselling (eg. grief counselling, dementia support and counselling, counselling to assist recovery from a critical incident or illness, referral to professional counselling for depression or long-term emotionaland psychological conditions) to Carers across Macarthur and Wingecarribee
/
  • 100% compliance with ADHC Service Description Schedule

  • Provide support that maintains capacity to continue carer role (eg. one-to-one training advice to assist with coping with a situation such as training a carer on safe ways to lift a person or managing challenging behaviours for someonewith dementia)
/
  • Support provided with actions and outcomes recorded in carer file

  • Provide individual advocacy (e.g. advice to carers about their rights and responsibilities when receiving CHSP services and, at the carers request, to act on their behalf with other service providers)
/
  • Carers are informed about their rights and responsibilities and the services available and are consulted about any changes required
  • Carers have access to an advocate of their choice

  • Provide a range ofinformation activities and options to carers(e.g. one-on-one, telephone, group sessions)
/
  • Carers receive up to date information, linked to services as required and relevant data collected

  • Operate carer support groups in collaboration with carers and other services as required

  • Develop Annual Workplan that aligns with funding guidelines
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  • Monthly report to Manager Sector Support / Development andServices outlining progress against workplan

  • Develop and implement policies and procedures to support the effective and efficient delivery of service as directed by Manager Sector Support / Development andServices
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  • Annual review of current policies and procedures occurs and new policies and procedures developed as required

  • Develop and evaluate carer information strategies
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  • Strategies are in place and reported upon in monthly report as per set timeframes

3 / Financial Management /
  • Record and reconcile petty cash to meet program expenses
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  • Petty cash reconciled and submitted in accordance with MDS policy and procedures

  • Assist in the preparation of annual budgets for MDS Community Care in consultation with the Manager Sector Support / Development andServices
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  • Budgets are to be prepared and submitted to the Manager Sector Support / Development andServices within the set timeframe

  • Review MDS Community Care budgets quarterly to assess progress relative to target
/
  • Budgets are reviewed quarterly with explanations provided for any variances

  • Submit requests for funds for program activities as per MDS Procedure
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  • Funding requests submitted as per MDS Procedure

4 / Tenders and Funding Submissions /
  • Assist in the development of submissions in consultation with other DSSTeam members for continuation, expansion and enhancement of DSSPrograms
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  • Provide statistical data (where possible) to highlight the need for expansion or enhancement of DSSPrograms
  • Assist with other areas of funding submission as directed by Manager Sector Support / Development andServices

5 / Risk Management and WHS /
  • Follow WHS procedures set down in MDS Policy Manual
/
  • 100% compliance

  • Ensure hazards are documented and reported to Manager Sector Support / Development andServices and the MDS Safety & Risk Coordinator
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  • Hazard forms are completed and forwarded to Manager Sector Support / Development andServices and MDS Safety & Risk Coordinator

  • Ensure Risk Assessments are completed for all activities
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  • Risk Assessments are completed on activities organised

  • Any accidents/incidents reported as per MDS Policies and Procedures
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  • .100% accurate reporting and recording of accident/incidents

6 / Operational Plan /
  • Attend DSSTeam Meetings and Community, Mental Health & Training Meetings
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  • 90% attendance and assist with minute taking and chairing as required

  • Have input as directed to service development and strategic direction of MDS
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  • Strategic plan reflects outcomes of MDS Community, Mental Health & Training Section

  • Identify projects/activities that will link the operational plans of HACC to the vision of MDS
/
  • Activities and projects are established with MDS vision and values in mind

7 / Stakeholder Management /
  • Build partnerships with Carer-focussed organisations in Macarthur and Wingecarribee to ensure the needs of DSSeligible Carers are incorporated in local and regional planning
/
  • Needs of DSSeligible Carers are recorded and incorporated into regional and local planning processes

  • Develop partnerships with local programs, community groups and services that enhance the delivery of the project
/
  • Partnerships developed, monitored and evaluated

  • Participate in and contribute to forums and stakeholders to support the development of the MDS Community Careprogram and to promote the work of MDS
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  • Attendance at forums, and conferences

  • Advocate the services of MDS and the MDS Community Care program to key stakeholders in the community
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  • Key stakeholders have a high awareness of MDS Community Care services and the work of the MDS Community Care program

8 / Personal Development /
  • Identify opportunities for personal growth and development and undertake training as specified in the individual development plan
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  • Individual development plans are established and are followed through

  • Attend monthly performance development supervision sessions
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  • Monthly performance development supervision sessions completed and documented

  • Attend annual performance appraisal
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  • Annual appraisal completed and development plans in place

Decision Making / Independently / Day-to-day service provision
Refer to Manager / All expenditure, staff and service participant complaints, incidents, accidents and maintenance requests. Requests to amend procedures and other QA changes
Cascade down / N/A
Key Relationships / Interactions
Internal: / External:
  • DSSTeam: Provide regular updates on Carer outcomes and issues
  • Chief Executive Officer: As required
  • Management Team: As required, to work on funding submissions, seek support from shared services as well as to share knowledge and ideas.
  • Community, Mental Health & TrainingSection Coordinators: As required to develop complimentary program activities
  • Other MDS Team Members: As required, to discuss MDS programs and deliverables.
/
  • Carers residing in Macarthur and Wingecarribee regions: Individual support as required and authorised under service specifications
  • DSS Service Providers: Develop partnerships to deliver better outcomes for Carers in Macarthur and Wingecarribee regions
  • Carer focussed non-CHSP Service providers: Develop partnerships to deliver better outcomes for Carers in Macarthur and Wingecarribee regions
  • Community Stakeholders: As required, to promote the role of Carer and Community services within MDS
  • BSI: As required, to discuss quality certification for ISO and JASANZ

Key Role Challenges
1 / Providing flexible service, enabling service delivery to Carers residing in Macarthur and Wingecarribee to facilitate growth and alleviate crisis
2 / Providing flexible support opportunities for Carers of people with dementia residing in Macarthur
3 / Compliance with standards and relevant legislation
Position Title: / MDS Community Care Worker (CHSP Services) / Date: / July 2015
Role Reports to: / Manager Sector Support / Development and Services / Direct Reports: / Nil
Role Purpose:
Counselling/Support, Information and Advocacy refers to assistance with understanding and managing situations, behaviours and relationships associated with the person’s need for care and/or the caring role. The customer in our service is the carer. Our role (via an enabling approach) is to provide a comprehensive, coordinated and integrated range of basic maintenance and support services to carers of frail aged people and\or people with a disability, in a flexible and timely manner, which will support them to be more independent at home and in the community, thereby enhancing their quality of life and/or preventing or delaying their premature or inappropriate admission to long term residential care across the Macarthur and Wingecarribee in the South West Sydney Region.
Knowledge / Qualifications / Skills / Experience
  • Relevant community services qualifications at Cert IV level or above and/or demonstrated extensive experience working within and understanding of the DSSProgram
  • Knowledge and sound understanding of common Community Care Standards and other applicable legal frameworks
  • Possess sound understanding and sensitivity to cultural awareness
  • Demonstrated experience working with Carers from diverse backgrounds to provide basic counseling and Carer support
  • Demonstrated understanding of current issues impacting on Carers of people who are DSSeligible
  • Intermediate level of computer literacy
  • Current NSW Driver’s Licence.
  • Knowledge of the Macarthur and Wingecarribee regions
  • Knowledge and understanding of non-government community service organisations
/

Communication & Influence:

Work effectively with Carers to achieve positive outcomes for Carer and care recipient

  • Promote the operational objectives of the MDS Community Care Service to staff members
  • Demonstrated use of independent decision making, problem solving and creative thinking
  • Effective use of negotiation and mediation skills
  • Demonstrated experience in working both independently and collaboratively as a member of a team
  • Ability to develop and analyse Carer focussed programs and activities
  • High level of interpersonal skills, and demonstrated ability to network, liaise and negotiate effectively with a wide range of people, health professionals, businesses, other service providers and general community
  • A thorough understanding of the issues involved in working with people from CALD and Aboriginal backgrounds
  • Experience in the provision of basic counseling and individual advocacy
  • Commitment to a capacity building, person centred approach when working with Carers
  • Strong commitment to supporting community development work

Developing Self:

Identifying and acting on opportunities for self-improvement

Leadership & People Management:

Provide team members with appropriate support to develop professionally

Provide effective debriefing and feedback opportunities for team members

Planning and Organising:

Prioritise workload and manage time effectively in order to meet monthly service objectives and reporting deadlines

Building Relationships & Growing the Business

  • Identifying opportunities to promote the work of MDS and expand DSSservices
/
  • Working in DSSsector
  • Experience in the provision of basic counselling, individual advocacy, information and referral to Carers of the frail aged and people with a disability
  • Working as part of a team to support service delivery
  • Working as part of a management team to participate in strategy development
  • Developing effective community partnerships to assist in creating positive outcomes for Carers
  • Dealing with Government agencies around service delivery
  • Assisting in the preparation of submissions for tenders
  • Working with external partners on service delivery matters
  • Dealing with community agencies
  • Experience at budget analysis and working within budgets for projects, service delivery and funding offers.
  • Project and time management
  • Experience in the collaborative implementation of community development programs against identified outcomes

Title / MDS Community Care Worker / Revision: July 2015 / First version
Authorised By / Amanda Mesa / Date
THIS DOCUMENT IS CONTROLLED / Page / 12/12

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