G063 - CommunicationApplications questions

1. / An estate agent wants to send details of customers to a new branch. The estate agent currently uses registered post because it guarantees delivery, ensures privacy and is secure.
(a) / Identify two alternative methods available to the estate agent for sending customer details to the second branch. / [2]
(b) / Compare the two methods. / [4]
2512 May 2001
2. / A publicity company has offices in Canada and London. They communicate by telephone. They are changing the main method of communication between the two offices to either fax or e-mail.
(a) / Describe four facilities that are available on e-mail that are not present with fax. / [8]
(b) / The company needs to hold occasional meetings between the staff in the two offices.
Describe three advantages of using on-line chat instead of video conferencing for holding the meetings. / [6]
2512 May 2002
3. / A firm of stockbrokers has offices in London and Paris. Confidential information needs to be exchanged on a regular basis. Two of the options are e-mail and fax.
Compare and contrast the features available on fax and e-mail for sending information between the two offices . / [6]
2512 June 2003
4. / The university is setting up a computerised bulletin board to keep students informed of events in the colleges.
Describe three facilities of a bulletin board, indicating how each would be used by the university. / [6]
2512 January 2004 Q7
5. / A company is proposing to set up a discussion about its produces using the Internet. It cannot decide between e-mail or a discussion board.
(a) / Compare the facilities available with e-mail to those available with a web-based discussion board. / [4]
(b) / The company has chosen to use a web-based discussion board. Give onereason for this choice. / [1]
2512 June 2004 Q11
6. / A theatre company uses instant messaging and video conferencing to communicate with authors of plays that they are thinking of producing.
Compare instant messaging and video conferencing for this task. / [6]
2512 June 2005 Q10
7. / The management of a health club communicates with its staff by email.
Describe three facilities of email that would be useful to the management of the health club when communicating with their staff. / [6]
2512 January 2006 Q7
8. / A cinema could send its sales figures to its head office by fax or email.
Compare the use of fax and email for sending sales figures to head office. / [6]
2512 June 2006 Q7
9. / A travel company receives regular reports about the safaris from its tour guides in Africa.
The tour guides can make their reports using email or video conferencing.
(a) / Compare email and video conferencing for reporting about the safaris. / [6]
(b) / Describe three facilities of fax that the tour guide could use. / [6]
2512 June 2007 Q7
10. / A company’s head office can communicate with each of its shops through the use of video conferencing.
Describe two facilities of video conferencing that would prove useful to the head office when communicating with its shops. / [4]
2512 January 2008 Q9
11. / A company could use email or a bulletin board to hold discussions with its customers.
Explain the advantages of using a bulletin board instead of email for the discussions. / [6]
2512 June 2008 Q8
12. / A small business buys goods from China and sells them in the UK. Fax is currently used to send and receive communications. With the purchase of a new computer, email is now an option.
(a) / Compare the use of fax and email for communicating with China. / [3]
(b) / Identify three facilities of email and give an example of how each facility could be used by the business. / [6]
2512 January 2009 Q6
13. / A travel agency specialises in fly-drive holidays. The agency has four employees, each with a standalone computer.
The agency uses tele-conferencing and email to communicate with its contacts in North America to discuss bookings.
(a) / Compare the use of tele-conferencing and email to discuss bookings. / [3]
(b) / The agency has set up a bulletin board on its website.
Identify three facilities of a bulletin board, and for each, give an example of how it could be used. / [6]
2512 June 2009 Q6
14. / Compare the use of email and fax for a car dealership sending clients’ details to a finance company. / [3]
G063 January 2010 Q5
15. / Compare email and video conferencing for giving progress reports on the making of a dress. / [3]
G063 January 2011 Q8
16. / Compare the use of email with the use of a fax by an estate agent to send client details to a mortgage company. / [4]
G063 January 2013 Q10
16. / Compare the use of email and instant messaging as ways of communicating within a company. / [4]
G063 June 2014 Q4