Position Description
Position: / Library Quality Assurance OfficerGrade: / 8
Section: / Library – Community Services
Date Created: / September 2011
Date Revised:
1.Position Objectives
1.1To provide a range of technical, cataloguing and bibliographical services within the Library and Information Service in accordance with council’s management objectives.
1.2Contribute to the constant improvement of the Library and Information Service by providing quality assurance in assigned areas of Technical Services with the goal to increase library usage in accordance with council’s management objectives.
1.3To advise and report to the Technology Services Librarian on the effective implementation of quality assurance within Technical Services.
2.Key Responsibilities/Duties
2.1Day-to-day provision of cataloguing services both original and copy cataloguing.
2.2Ensure quality of cataloguing and processing from outsourced providers.
2.3Ensure quality of titles match the library’s selection profile.
2.4Assist with maintenance of the library website.
2.5Participate in the customer service point roster including the Mobile Outreach Service.
2.6Participate consistently and productively in the Library and Information Service Team.
2.7Keep abreast of trends within the library industry and recommend new methods and systems as appropriate.
2.8Create and maintain full and accurate records which document activities and decisions and file these records into Trim.
2.9Handle records with care, not destroy records without authority and protect sensitive records from unauthorised access.
2.10Be aware of Council’s policies and procedures for managing records.
2.11Adhere to Council's Code of Conduct and policies of the day
2.12Additional duties as required within the limits of the employee’s skill, competence and training.
3.Organisational Relationship
3.1Reports to:Technology Services Librarian
3.2Internal Liaison:Library Services Team Leader
Deputy General Managers
Manager Community Services
Staff
3.3 External Liaison:Customers
3.4Section Responsibilities:Community Development
Community Engagement and Planning
Library Services
Children’s Services
4.Extent of Authority
4.1The jobholder is to work within detailed written or oral instructions or procedures or under supervision, however decisions will be guided in the main by practices, procedures and precedent, or made in consultation with the Technology Services Librarian.
4.2This job requires some level of planning since activities and resources need to be coordinated to ensure an effective and efficient flow of information. Contributions to budget development may be expected.
4.3Knowledge of the structure, functions and processes of the whole Council is required to competently complete the tasks required in this job. Decisions made by this person affect the work and activities of the Wollondilly Library and Information Service.
4.4This jobholder is responsible for their own work and not normally required to supervise or direct other staff. They are however expected to cooperate with their co-workers and assist others in their duties when necessary.
4.5Accountable directly to the Technology Services Librarian.
4.6In accordance with Council’s policies as delegated from time to time by the General Manager.
5.Accountability
5.1 The performance of the incumbent will be measured principally by:
5.1.2Ability to communicate effectively with all levels in the organisation, Government departments and the public in all matters relating to the Library and Information Services on offer.
5.1.3 Excellent customer service skills and committed customer service attitude.
5.1.4 The adherence to Council’s’ IT plans, policies and procedures
5.1.5 The ability to meet timeframes and projects for work outcome.
5.1.6 The quality and reliability of professional work.
5.1.7 Interpersonal skill and dealing with others.
5.1.8 The ability to be a corporate team player
5.1.9 The provision of professional support and timely advice for the successful implementation and achievement of position objectives.
5.1.10 Exercise responsible problem solving and decision making skills.
5.1.11 Exercise responsible and appropriate interpersonal skills.
5.1.13 Ability to measure the performance and the workload of the function.
5.1.14Ability to research, identify and solve problems using procedures, practices, theories, precedents, guidelines and an application of professional knowledge gained through experience.
6.Integrated Planning and Reporting
6.1Required to implement the Strategies and Actions relevant to this position contained in Council's Community Strategic Plan, Delivery Program and Operational Plan.
7.Physical Task Requirements
General
7.1Data Entry – tasks involve the use of hands and arms to enter data on a computer with the use of a keyboard and/or mouse.
7.2Verbal communication – tasks involve constant verbal communication with others face to face and via telephone.
7.3Sitting – tasks involve the prolonged periods in a seated position
Manual Handling
7.4Lifting/Carrying – tasks involve raising, lowering, pushing, pulling, striking or moving objects away from or towards the body or the use of tools, equipment or the moving of materials of up to 9kg.
7.5Bending/Twisting – tasks involve forward or backward bending or twisting at the waist
The Working Environment
7.6Working Indoors – tasks involve exposure to air conditioning and non air conditioned work spaces
7.7Working in a Dusty Environment – tasks involve working in areas where significant dust may be generated
Psychological Demands
7.1Information Ordering – tasks involve arranging things in a certain order
7.2Language Skills – Tasks involve the ability to read, analyse and interpret reports, correspondence, forms, technical drawings, legislation and policies
7.3Dealing with the Public – tasks involve regular contact with the public using tact and diplomacy
8.Occupational Health and Safety
Employees– must cooperate with the employer to ensure the provision of a safe and healthy place of work.
Responsibilities
8.1To comply with all reasonable direction given to them by their immediate Supervisor.
8.2To follow and comply with the direction contained in documented OHS procedures, Safe Work Method Statements or Risk Assessments.
8.3To perform their duties in a safe manner, and to take reasonable care for the safety of others at work.
8.4Ensure that all incidents and near misses are reported to their immediate Supervisor.
8.5To use and maintain all safety equipment and personnel protective equipment (PPE) where directed by the Supervisor or signage.
8.6To be pro active in the identification of potential hazards that may be present in the workplace.
Authorities
8.7To cease work when there is a genuine concern of risk to their own safety or that of others in the workplace.
9.Selection Criteria
Qualifications and Experience
Essential:
9.1A minimum of twelve months relevant work experience in a public library and preferably hold a qualification, or in the process of attaining a qualification such as Associate Diploma in Library Studies or equivalent.
9.2Solid working knowledge in cataloguing and classification principles and techniques.
9.3Solid working knowledge of circulation methods, online bibliographical systems, processing, research, information services and Integrated Library Management Systems.
9.4Knowledge of current trends and issues in library and information services.
9.5Demonstrated knowledge of research and special information services, which encompass the Internet and other online database information facilities.
9.6Demonstrated knowledge of a wide range of library resources and emerging technologies.
9.7Prepared to participate in library shift roster, including reasonable future extensions to this roster.
9.8Current Class C Driver’s Licence.
Desirable:
9.9Experience with basic website maintenance eg: content management systems and writing for the web.
Incumbent: ...... ……...... Signature ......
Date: ......
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