Teacher Resource Package

Teacher Resource Package

Topic 1 - Operations

CHAPTER 1: Role of Operations management

Activity 1.2

Select the most appropriate term from list to complete the following passage.

leadership quality, target, controlling, marketing, price, competitors, operations, organising, specialisation, manager, competitive, manufacturing , unique, information

______is all the activities concerned with the transformation of inputs into outputs. The operations ______oversees these activities by planning production, ______inputs, motivating employees as well as monitoring and ______the outputs. The aim of operations is to add value to the business by increasing productivity, reduce costs and improving ______.

Through Operations a business can achieve a ______advantage with lower costs and/or creating products different to______. The business may use a cost ______strategy by being the lowest cost manufacturer within its industry. Alternatively products may be differentiated by having ______features based on quality, features and technology and can command a higher ______in the market.

Business operations will be significantly different between a business in a ______based industry and a business in a service based industry.

Owing to______between the key business functions there will be considerable interdependence as there will be a constant flow of ______between Operations and the other key business functions. Operations is linked with the ______function as it must produce a product that satisfies the needs and desires of its______market.

Answers

Operations is all the activities concerned with the transformation of inputs into outputs. The operations manager oversees these activities by planning production, organising inputs, motivating employees as well as monitoring and controlling the outputs. The aim of operations is to add value to the business by increasing productivity, reduce costs and improving quality.

Through Operations a business can achieve a competitive advantage with lower costs and/or creating products different to competitors. The business may use a cost leadership strategy by being the lowest cost manufacturer within its industry. Alternatively products may be differentiated by having unique features based on quality, features and technology and can command a higher price in the market.

Business operations will be significantly different between a business in a manufacturing based industry and a business in a service based industry.

Owing to specialisation between the key business functions there will be considerable interdependence as there will be a constant flow of information between Operations and the other key business functions. Operations is linked with the Marketing function as it must produce a product that satisfies the needs and desires of its target market.