Salem J. AbboudPage 1
Salem J. Abboud 1409 Favonius Way Westtown, PA 19382
(610) 246-4747
Qualifications Summary
Information Technology Managerskilled atstrategic planning, process excellence methodology and project management in corporate environments with 20 years information managementexperience in the Pharmaceutical and Banking industries
Management Skills
Strategic and Tactical Planning
/ Strategic Partnering and Alliances
Organizational Development
/ Staff Management and Development
Program and Project Management
/ Efficient Budget Management
Effective Presentation Skills
/ Excellent Verbal and Non-Verbal Communications
Proficient at Leadership and TeamBuilding
/ Efficient in Best Practices and Process Management
Risk Management and Avoidance
/ Operational Management
Compliance Skills
Computer System Validation / FDA and Internal AuditsInformation Assets Protection Policies (IAPP) / SOx Compliance Testing and Standardization
Compliance SOP Development / Qualification Testing and Development (IQ, OQ, PQ)
21 CFR Part 11 Electronic Record and Signatures / Audit Readiness Process
Technical Skills
TCP/IP, SNMP, DNS, IPX, ATM, Frame Relay
/ VoiP, VPN, Video, Wireless
OpenView, Nerve Center, Concord Management
/ Microsoft 2000 and XP Workstation and Servers
Cisco Works, Optivity, NetMertix
/ Mercury (Load Runner, Win Runner)
PeopleSoft, SAP, Siebel, Informatica
/ Remedy, Clarify
Pascal, C, C++, Perl, Basic, VB, SQL
/ Oracle, Sybase, FoxPro, Paradox, DB2 Databases
SUN, HP, IBM, DELL, Compaq, Macintosh
/ UNIX, VAX/VMS, DOS, Windows 2000, Windows XP
PMP, PMBOK, PMLC, IEEE, ISO/TL, Six Sigma
/ Disaster Recovery, Backup and Recovery, Fault ToleranceProfessional Experience
Project Manager (Consultant)
Barclays Bank, Wilmington, Delaware2008 – Current
▪Responsible for defining, planning and implementation of enterprise level infrastructure, development and partner based projects.
▪Completed a $2M expansion to upgrade and relocate the BankDataCenter to support expanding client base and services.
▪Completed a $3M project to upgrade application base and migrate the Bank’s Client onto the newly constructed DataCenter.
▪Deployed Hardware Security Modules (HSM) to maintain Information Security compliance standards.
▪Finalize and testing Disaster Recovery strategy to support the infrastructure operations.
▪Defining $150K project to test environmental synchronization and Disaster Recovery Functionality.
▪Managed non-dedicated matrix team members.
▪Ensure communication for all projects with internal and external project members and with colleagues from all levels across the bank.
▪Utilize Waterfall and Agile Project Methodology throughout all projects.
North America Regional IT Manager / Associate Director
Johnson & Johnson, Networking and Computing Services, Raritan, NJ2001 – 2007
▪Defined and managed operating company IT budgets ranging from $5 to $17 million dollars across multiple sites.
▪Collaborated with CIO, IM, and department managers to document and address requirements, issues orconcerns.
▪Led optimization projects for the Pennsylvania operating companies with initial focus on Centocor, McNeil Pharmaceuticals, and Noramco.
▪Ensured compliance of all North America IM infrastructure in alignment to Sarbanes Oxley (SOx), Computer System Validation (CSV), Information Asset Protection Policies (IAPP), and CFR Part-11 Compliance.
▪Collaborated with North America Customer Site Support Teams to ensure communication and understanding of policies and procedures, ensuring the protection of Johnson & Johnson information assets.
▪Maintained and presented monthly portfolio status of project and compliance initiatives to regional management.
▪Led the development of a Product Solutions Office to facilitate and prioritize intake, communication and delivery process for customer project or service requests.
▪Developed Financial Analysis worksheet that improved speed and accuracy of forecasting for project implementation and recurring costs.
▪Created NCS / OCD Project Office Handbook, implemented dashboards, status reports, trending, and forecasting tools to improve project prioritization and communications; increased customer satisfaction by 20%.
▪Standardized architectures developed SOPs, including metrics, dashboards, and status reports.
▪Successfully managed and led teams to deliver numerous business critical projects, including:
Product Lifecycle Management (PLM) – employing product information and business analysis to support portfolio strategy.
Vitros E-Connectivity – remotely monitors and proactively maintains Vitros analyzers in the field to minimize down time and increase customer satisfaction and market share.
Somerset Labs Donor Database (SLDD) – automates and manages all patient and sample information.
DataCenter Consolidation (DCC) – with OCD and NCS Management decommissioned, consolidated or transitioned over 80 systems based on identified business and cost impactsin alignment with OCD Fusion effort.
Led IT teams to redesign corporate network infrastructure and wiring for Centocor and Noramco increasing stability resulting in significant improvement in service and reliability to increase.
Led IT team to analyze, implement and maintain best practices to ensure that Johnson & Johnson Data Center Standards, including support procedures, contracts, security, backup recovery, SOx and compliance requirements. Identified cost avoidances of over $1 million through consolidation, leveraged resources and unaccounted telecom reimbursements.
Led IT team to implement and successfully executed a custom SAP international disaster backup and recovery.
Salem J. AbboudPage 1
Senior Information Technology Manager/Associate Director of Infrastructure
Bell Atlantic (Verizon) Network Integration,Frazer, PA1998 – 2001
▪Managed $30 million capital budget and $2 million expense budget.
▪Led five teams of 22 individuals providing infrastructure development and support for multiple sites in U.S.
▪Redesigned corporate infrastructure for eastern region, adding standardization and reducing support overhead 25%.
▪Analyzed and consolidated disparate technologies / processes and maintained overall efficiency through corporate mergers. Successful projects included:
Developed DataCenter operational processes and procedures including backup and recovery, change management, and disaster recovery plan.
Established project lifecycle methodology including development, testing, and production environments.
▪Standardized hardware architecture and maintained consistent support level during five-fold capacity growth.
▪Led IT teams in designing and implementing custom applications and Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solutions that included PeopleSoft, Siebel, Clarify, RemedyCallCenter.
▪Implemented reorganization,improving morale and increasing operational efficiency. Increasedcustomer satisfaction 20% and decreased operating expense 10%.
Infrastructure Project Manager (Andersen Consulting)
Astra/Merck, Frazer, PA1994 – 1998
▪Worked with upper management to define and identify technological and strategic direction.
▪Led multiple infrastructure teams to define and implement all networking related projects and services.
▪Project managed the design and implementation of anenterprise level network ATM based networks providing QOS.
▪Designed and implemented infrastructure security strategy for remote LAN/WAN connectivity.
▪Project managed the relocations and integration of the network infrastructure during data center relocation.
▪Managed multiple teams of 2 to 5 individuals, in addition to mentored and trained various Anderson Employees.
Project Manager (Consultant)
Astra/Merck, Frazer, PA
▪Worked with upper management to define and identify technological and strategic direction.
▪Managed various projects to standardize and optimize network operations.
▪Led the design and implementation of remote access architecture to support corporate staff of 1200 Clients.
▪Project managed the design, implementation of OpenView and Cisco Works network management architecture.
Infrastructure Project Manager (Consultant)
Merck Co, lansdale, PA1993 – 1994
▪Managed various projects to standardize and optimize network operations.
▪Worked on specialized projects requiring data communications and networking skills.
▪Led the evaluation, implementation and maintenance of an enterprise wide remote access and security solution.
▪Designed and implemented database to maintain network activity log.
▪Provided Windows, DOS and Application support to over 1500 end users.
Support and Project Specialist (Consultant)
Ici Americas Inc, Wilimington, Delaware1992-1993
▪Provided computing support to U.S. Pharmaceuticals Group.
▪Design user interfaces, troubleshoot various hardware and software, evaluated adaptersand peripherals to provide increased performance for MS Windows environment to connect into a DEC mainframe.
▪Standardized, specified, and procured PCs and VAX for use with Digital PATHWORKS network.
Network Administrator (Consultant)
Howard lawson & Co., Philadelphia, PA1991-1992
▪Monitored and maintained Novell computer network consisting of over 50 workstations and 5 printers.
▪Upgrade 10BaseT network and file-server Novell 2.15 to 2.2, provided ongoing remote support.
▪Evaluated and recommended software and hardware packages.
▪Designed, developed and troubleshoot front-end interfaces, menus and customized application programs.
▪Analyzed and configured enterprise database to achieve optimal performance.
Systems Engineer (Consultant)
Microsys Inc. Aston, PA1989-1991
▪Contracted to analyze customer business requirements, recommend PC, communications and application solutions.
▪Designed, installed and maintained Novell computer network.
▪Configured, assembled, troubleshoot hardware, implemented and supported software applications.
▪Evaluated and tested various new hardware and software to achieve and maintain optimal performance.
Network Technician
University of Pennsylvania, Philadelphia, PA1988-1989, 1990
▪Installed and maintained a TCP/IP Ethernet network.
▪Assisted in the development and implementation ofnew network services and facilities.
▪Installation and maintenance of Ethernet, Fiber network, concentrators, communication and test equipment.
▪Contracted during the summer of 1990 while enrolled at DrexelUniversity.
Network and Systems Technician (Consultant)
AFIC Inc., Levittown, PA1988
▪Contracted to design, install and document a (5 Node), 10 Base-T (Twisted Pair) Novell Computer Network.
▪Provided ad-hoc support as required.
Network and Systems Technician
Micro-Com Industries, Wayne, PA1987-1988
▪Troubleshoot data lines and communications equipment.
▪Assisted customers with delivery and installation of networking and communication equipment.
▪Position required working knowledge of PCs, modems, terminals, multiplexers, printers, and various test equipment.
Education
Bachelor of Science in Information Science, DrexelUniversity, Philadelphia, PA
Associate of Applied Science in Electronic Technology, DelawareCountyCommunity College, Media, PA
Professional Development
Formal Training
J&J Process Excellence Champion Training / Global Change Management ProcessesProject Management Life Cycle (PMLC) / Failure Modes Effects Analysis (FMEA)
7 Habits of Highly Effective People / PMP Certification (in progress)
Six Sigma Green Belt Training / J&J Standards of Leadership
ABCs of Process Excellence / Enhancing Communications
Emotional Intelligence / Situational Leadership
J&J Achievement 21 / Project Management
ITIL Fundamentals / Time Management
Honors and Affiliation
Bell Atlantic Standards of Leadership Award / Bell Atlantic Leadership AwardJ&J Leadership Award / J&JSpotlightPerformance Awards
PMI Association, Active member / CSM – Certified SCRUM Master