YOUNG GLOUCESTERSHIRE

JOB DESCRIPTION

Job Title:

/ National Citizen Service (NCS) Recruitment Officer
Salary
Contract Term: / £17,000 – £21,000 per annum
Subject to funding
Responsible for: / Recruiting for NCS,
Recruiting seasonal staff
Managing the staff and programme for a wave of NCS delivery
Responsible to: / Programme Coordinator
Working Hours: / Due to the nature and pressing need of the work you will be required to work such hours as are necessary for the full and effective performance of your duties, including evening and weekend work. The normal working week is 37½ hours. Where the proper performance of your duties requires that you work excessive hours, you will be allowed time off work in lieu.
Holidays: / 25 days per annum plus Bank holidays
Special Conditions: / This role includes working hours of 12pm – 8pm, weekend and residential work. Frequent travel in Gloucestershire and occasional national travel.
Pension: / Stakeholder/Group Pension Scheme available on request
Date written: / Aug 2016

Overview

NCS is the government's flagship youth programme for 16 and 17 year olds, launched nationwide in 2013. Over 200,000 young people have graduated from NCS since it began, contributing millions of hours of social action in the process.

Participants experience residential activities away from home and team-based skill building sessions, before developing their own Social Action Project designed to benefit their local communities. NCS aims to create a more cohesive, engaged and responsible society.

Due to successful delivery and contract expansion we require a dynamic Engagement Officer to join our core recruitment team.

We are looking for a charismatic and flexible individual to help recruit young people onto the NCS programme. It is imperative candidates have excellent presentation skills, a persuasive manner and the ability to 'sell' the programme to young people. The Recruitment Officer’s predominant focus is on making young people aware of the programme, through delivering school assemblies and other engagements in a variety of educational establishments (state/academy schools, independent schools, pupil referral units, colleges, for example). A school assembly/presentation is often the first time young people find out about the NCS opportunity so it is essential that the Recruitment Officers are confident in front of a large audience. Young people express an interest in the programme to Recruitment Officers who then work with the wider NCS Team to encourage young people to sign up. Recruitment Officers are targeted to generate interest per school engagement.

During delivery periods of the NCS programme the Recruitment Officer’s role will be to oversee the day-to-day running of the programme, in residential and non-residential settings. The Recruitment Officer could be responsible for up to 200 young people and corresponding staff. The Recruitment Officer takes a managerial role on the programme, rather than a young person facing role.

In addition, the successful candidate will also be responsible for planning and coordinating each NCS programme. This entails developing curriculum content, strengthening community ties and planning and delivering graduation ceremonies for participants.

The Recruitment Officer will assist with seasonal staff recruitment and training, and will help manage those staff during programme delivery. Recruitment Officers are expected to attend each phase of programme delivery. This includes residential stays.

Employment is subject to the provision of satisfactory references and the completion of an enhanced DBS Check. All candidates must have the right to work in the UK.

Job Summary: Recruiting young people to our NCS programme.

Developing the programme with inspirational content

Assisting in seasonal staff recruitment, training and development.

Managing the day to day running of various NCS programmes throughout the year (includes residential stays).

Main Purpose:

·  To manage the pre-programme relationship with the participants and maintain their commitment to joining the programme.

·  To administer the registration process including young person data from expressions of interest (EOI) generated in line with contractual guidelines.

·  Follow up EOI’s within 48 hours with a phone call.

·  Co-ordinate frontline marketing and maintain strong relationships with key stakeholders i.e. teachers or governors that will help to promote the programme within their organisation.

·  Deliver information sessions in schools to raise awareness of the programme and engage interest amongst young people.

·  Arrange and deliver pre-start orientation sessions for participants and their parents/guardians.

·  Organise and deliver awareness sessions for parents e.g. Parents evenings at schools.

·  Supporting participants and their parents/guardians throughout the EOI process.

·  Inputting data into Salesforce CRM and Views database from the young people we engage, this will include EOI’s as well as full applications.

·  Working with the management team to: analyse data, prioritise recruitment activity and maximise opportunities to reach young people.

·  Use internal networking and social media opportunities to share with colleagues what works well and what doesn’t and work collaboratively to develop innovative ideas for engagement.

·  Operate a call centre to recruit young people and recruit to set targets.

·  Understand and be familiar with the NCS Programme.

·  Maintain accurate records of NCS and individual performance and progress, as required.

·  Develop the programme for delivery.

·  Manage and support the seasonal staff of a wave of delivery.

·  Promote the good name of Young Gloucestershire at all times.

·  Inform Line Manager of all accidents, incidents and near misses and complete appropriate paperwork.

·  Develop knowledge of current additional programmes and support networks likely to benefit the support, development and progression of young people after their programme.

Other Duties and Responsibilities:

·  To ensure that both office and activities run efficiently in line with Young Gloucestershire’s ethos and policies.

·  To work within the programme budget and other budgets as agreed with the line manager.

·  To develop and maintain a team work approach to all aspects of the work.

·  To promote and maintain a positive image of Young Gloucestershire as a responsible and professional service.

·  To complete essential training in order to support specific programmes including residential element of training.

·  To develop and maintain good practice in dealing with the media and make recommendations about publicity and public relations initiatives.

·  To work as part of the development team undertaking duties and delivery as appropriate to ensure the team functions.

·  Work as part of Young Gloucestershire and undertake duties as required to ensure the strategic objectives of the organisation are achieved.

Person Specification

Skills, Knowledge and Abilities

Essential

·  Exceptional communication ability both verbal and written.

·  Ability to differentiate content depending on audience.

·  Full UK Driving Licence and own vehicle.

·  Ability to work independently.

·  Proven leadership ability.

·  Excellent presentation skills.

·  Experience working in a fast-paced and demanding environment.

·  Experience of working in a call centre environment.

·  Persuasive mentality who can relate well to young people.

·  Experienced in sales.

·  Practical experience of designing and delivering presentations.

·  Maintains a professional outlook, the ability to maintain confidentiality and act as an ambassador.

·  Experience of working within a target culture and to strict targets.

·  Experience of working on large scale programmes.

·  The ability to provide leadership in a challenging environment.

·  The ability to provide a positive role model for young people.

·  Enthusiasm, stamina and a willingness to work unsociable hours.

·  The capacity to engage with people at all levels.

·  Commitment to motivate and inspire young people to achieve their potential

·  Commitment to Equal Opportunities Legislation and an understanding of, and commitment to work within, the principles of diversity.

·  The ability to be tactful and sensitive in communication and to empathise with young people and the agencies and professionals who deal with them.

·  Willingness to undertake on–going training.

·  The ability to work on own initiative, with the minimum of supervision, within a busy environment.

·  Effective time management skills, including the ability to prioritise and manage a varied workload.