HAMILTON MEDICAL GROUP
4 QUEEN’S ROAD
ABERDEEN AB15 4ZT
TELEPHONE: 01224 562888
JOB DESCRIPTION
JOB TITLE: MEDICAL RECEPTIONIST
GRADE/SALARY: Grade 3
£7.81/hr - £8.95/hr (depending on experience)
HOURS OF WORK: Up to 37 hours per week
ANNUAL LEAVE: 20 days rising to 23 days after 5 years and 25 days after 10 years service plus 10 statutory/local public holidays.
ORGANISATIONAL Responsible to the Reception Team Leader
RELATIONSHIPS:
Accountable to the Practice Manager & Partners
KEY REQUIREMENTS: The ability to carry out tasks with accuracy and attention to detail.
The ability to communicate effectively with Patients and all members of the Primary Health Care Team.
The ability to handle sensitive, confidential situations with discretion, tact and diplomacy.
The ability to work as part of a team, exercise common sense and judgement, and act on own initiative.
MAIN DUTIES & RESPONSIBILITIES
· Dealing with general enquiries in a courteous and efficient manner, explaining Practice policy and procedures, maintaining patient confidentiality at all times.
· Receiving and directing patients on arrival.
· Efficient operation of telephone system.
· Making new and follow-up appointments using computerised appointments system (Vision) ensuring accuracy at all times.
· Receiving and recording of telephone messages for GPs ensuring accuracy of patient details and sufficient information to allow GP to determine priority of response.
· Receiving requests for repeat prescriptions.
· Receiving and recording requests for home visits, dealing with urgent requests appropriately.
· Receiving messages for District Nurses and Health Visitors.
· Sorting incoming mail and directing to appropriate Team member. Dealing with outgoing mail as required, to include postage of external franked mail at set times.
· Maintaining accurate, up-to-date information in electronic patient record, eg change of surname, change of address, etc.
· Maintaining an efficient record system, including:
· Scanning incoming mail into clinical computer system via Docman, and directing to appropriate GP. Taking any necessary action instructed by the GP thereafter.
· Accurate filing of records, relevant correspondence and reports.
· Incorporating notes of new patients received from Primary Care.
· Carrying out electronic document transfer process for incoming records.
· Processing notes of patients who leave the Practice list to include document transfer process, and forwarding notes to Primary care.
· Actioning electronic lab results and hospital correspondence as directed by the GPs, and conveying results of tests, etc to patients following GP instructions, and strictly adhering to confidentiality protocols.
· Registration of new patients, ensuring all documentation is fully completed and signed by the patient. Recording details, preparing records, entering patient details on computer system.
· Receiving payment from patients for non-NHS services.
· Advising patients requesting ambulance transportation of process.
· Ensuring that the reception area is left tidy and ready for use by colleagues, together with information about any unresolved queries or matters requiring attention.
· Tidying waiting area after surgeries.
Other duties
· In addition to the duties listed, any other relevant duties as requested by the Doctors, Office Manager or Practice Manager.
· Maintain at all times a cheerful and helpful attitude to Doctors, patients and all other members of the Practice Team, liasing with them as necessary.
Special requirements
· Good IT skills essential.
· Experience of use of Microsoft Office applications desirable.
· Ability to work on own initiative and without direct supervision and determine workload priorities.
· An understanding, acceptance and adherence to the need for strict confidentiality.
· Good communication skills.