MONETTE R. HARRISON
2740 The Meadows, Montgomery, Alabama 36116
(317) 603-3257 
OBJECTIVE: Secure a position offering excellent customer service as aprofessional sales consultant
SUMMARY OF QUALIFICATIONS
- Twenty-five (25) years experience working with diverse populations in various public and private
 
business settings
- Six (6) years experience operating personal business; building solid customer base of 200
 - Possess knowledge of various business systems' policies and procedures
 - Liaison with between organizations and community; excellent customer service
 
- Skilled at discovering resources as well as in written and verbal communication
 - Avid life-long learner; committed to others and own personal and professional growth
 
Personal Skills
- Build rapport rapidly with others, Quick study, Self motivated, Positive role model, Dedicated, 
Dependable, Consistently display a cooperative attitude, Interdependent employee, Compete with self to effectively manage time and projects, Constantly pursuing personal and professional growth 
PROFESSIONAL SKILLS AND EXPERIENCES
Business/Sales/ Marketing
- Developed and maintained business to business relationships with social service organizations throughout Indiana and the surrounding states
 - Developed solid customer base using a variety of marketing efforts
 - Evaluated program needs that increased budget income 125% percent
 - Participated in outreach activities to market company services; took the initiative to develop consistent referrals
 
Public Service
- Researched and conducted presentations for educational and business settings
 - Consistently worked with at-risk populations to produce results despite adverse circumstances
 - Initiated campaign to perpetuate the idea of providing superior customer service
 - Served on university committees to interview and assess employment candidates including Vice President, Dean, professional staff and paraprofessional staff
 - Recruited and trained community members to work with various populations
 - Human Resource responsibilities in small businesses
 
Resource Development
- Excellent implementation of Goals and Objectives
 - Assisted with strategic planning
 - Attended variety of workshops and seminars for personal and professional development
 - Developed and discovered resources for small businesses and large organizations including funding sources
 
EMPLOYMENT HISTORY
2011 - current
2008-2011
1998-2008 
2001-2007
1993-1998 
1992-1993 
1989-1992 
1988-1989 
1985-1988 
1982-1985 
Customer Service Representative, Convergys, Montgomery, AL
High School Science Teacher, Indianapolis Metropolitan High School, Indianapolis, IN
Parent Involvement Facilitator, Indianapolis Public Schools, Indianapolis, IN
Independent Mary Kay Consultant, Indianapolis, IN
Adoption Worker position, Children's Bureau of Indianapolis, Indianapolis, IN
Recruitment / Training Coordinator, Wiley House Treatment Centers, Indianapolis, IN
Counselor position, Pleasant Run Children's Homes, Indianapolis, IN
Program Coordinator, Winona Hospital, Indianapolis, IN
Customer Service Representative - Merchants National Bank, Indianapolis, IN
Residence Hall Director, Indiana State University, Terre Haute, IN
