Graduate Assistant

POSITION DESCRIPTION

Position Title
Graduate Assistant, Admissions / Fitchburg State University
General Statement of Duties and Responsibilities
  • Provide high quality customer service to prospective and current students, families, guidance counselors, staff, faculty, and others via phone, email and in-person contact.
  • Perform data entry of admission &enrollment management materials and assist with Banner letter generation as assigned.
  • Assist with incoming and outgoing mail, as needed.
  • Assist with admission inquiry processing, as assigned
  • GPA calculations
  • Banner entry of applications and credentials
  • Assembling decision packets
  • Other duties as assigned

Supervision Received (Name and title of person from whom incumbent receives direction)
Michael Gantt, Associate Director of Admissions
Detailed Statement of Duties and Responsibilities
  • Answer phone calls, emails and walk-in inquiries from prospective and current students regarding application status and general information about the admission processes at Fitchburg State University.
  • Input inquiries, applications and supporting documentation for undergraduate and graduate files. This includes both paper and electronic documents.
  • Build application files for undergraduate and graduate students. This process includes: reviewing documentation (both US and international credentials), creating files, tracking missing items and updating the file checklists and tracking forms in Banner, and completing files.
  • Process reviewed undergraduate and graduate files, i.e. enter application decisions and related information into Banner.
  • Meet daily and weekly data entry goals. Speed, accuracy, and volume are key factors measured.
  • Assist with inquiry processing, both electronic and paper.
  • Assist with Banner letter generation as assigned.
  • Assist with incoming and outgoing mail, as needed.
  • Follow office policies and procedures
  • Participate in on-campus recruiting events as required.
  • Operate standard office machines including personal computers, multi-line telephones, fax machines, copiers, scanners, and calculators.
  • Participate in continuous process improvement with a focus on quality improvement.
  • Assist with other duties as assigned by the Associate Director of Admissions, Director of Admissions.

Qualifications Required at Hire (List knowledges, skills, abilities)
  • Excellent computer skills-knowledge of Microsoft Office products required; knowledge of SCT/Banner product preferred.
  • Ability to interact with internal and external stakeholders in a professional, customer-focused manner.
  • Ability to understand the policies and procedures governing enrollment management administration.
  • Knowledge of clerical office practices and procedures including office record keeping, office correspondence control, the use of office equipment, supplies and business letter preparation.
  • Ability to manage multiple tasks, with attention to detail.
  • Ability to work independently and as a member of a team
  • Ability to work accurately with names, numbers, codes, and symbols and to proofread with accuracy.
  • Ability to perform basic mathematical computations with speed and accuracy (addition, subtraction, multiplication and division).
  • Ability to determine the proper format and procedure for assembling items of information.
  • Ability to exercise sound judgment.
  • Ability to maintain harmonious working relationships and to maintain a high level of confidentiality.
  • Ability to perform above duties with or without reasonable accommodations.

Qualifications Required to be considered
  • Graduate Student starting spring 2015.
  • A GPA of 3.0 or higher needs to be maintained.
  • Understanding of office procedures.
  • Advanced knowledge of undergraduate and graduate application procedures and policies a plus.

Note
  • The position is for 20 hours a week while school is in session.
  • Please contact Michael Gantt at , or (978)665-3143 to apply.
  • This position will remain open until filled.