OCR Level 2 NVQ in Business and Administration

OCR LEVEL 2 AWARD IN BUSINESS SKILLS (10188)

Record of Achievement Sheet

Candidate name:______

Minimum credit value 10 of which 7 must be at Level 2; at least 3 credits must be from GroupA, the remaining 3 credits can be from any of the groups (Groups A, B, C)

For barred combinations see the Level 2 OCR Business Skills Centre Handbook, available on the Business Skills pages of the OCR website (

Group A Core units
Unit no / Unit title / Level / Credits / Assessor / Date
10A / Communicate in a business environment / 2 / 3
Centre informed YES/NO / Date
11A / Handle mail / 2 / 3
Centre informed YES/NO / Date
12A / Improve own performance in a business environment / 2 / 2
Centre informed YES/NO / Date
13A / Manage own performance in a business environment / 2 / 2
Centre informed YES/NO / Date
14A / Organise and report data / 2 / 3
Centre informed YES/NO / Date
15A / Produce documents in a business environment / 2 / 4
Centre informed YES/NO / Date
16A / Research information / 2 / 4
Centre informed YES/NO / Date
17A / Respond to change in a business environment / 2 / 3
Centre informed YES/NO / Date
18A / Solve business problems / 2 / 4
Centre informed YES/NO / Date
19A / Support the organisation of business travel or accommodation / 2 / 3
Centre informed YES/NO / Date
20A / Support the organisation of meetings / 2 / 4
Centre informed YES/NO / Date
21A / Take minutes / 2 / 4
Centre informed YES/NO / Date
22A / Use a diary system / 2 / 3
Centre informed YES/NO / Date
23A / Use office equipment / 2 / 4
Centre informed YES/NO / Date
24A / Work in a business environment / 2 / 2
Centre informed YES/NO / Date
25A / Work with other people in a business environment / 2 / 3
Centre informed YES/NO / Date
27A / Analyse and report data / 3 / 6
Centre informed YES/NO / Date
28A / Communicate in a business environment / 3 / 3
Centre informed YES/NO / Date
29A / Contribute to decision-making in a business environment / 3 / 3
Centre informed YES/NO / Date
30A / Contribute to running a project / 3 / 5
Centre informed YES/NO / Date
31A / Deliver a presentation / 3 / 3
Centre informed YES/NO / Date
32A / Design and produce documents in a business environment / 3 / 4
Centre informed YES/NO / Date
33A / Develop a presentation / 3 / 3
Centre informed YES/NO / Date
34A / Evaluate and improve own performance in a business environment / 3 / 3
Centre informed YES/NO / Date
35A / Manage own performance in a business environment / 3 / 3
Centre informed YES/NO / Date
36A / Organise business travel or accommodation / 3 / 5
Centre informed YES/NO / Date
37A / Plan and organise meetings / 3 / 5
Centre informed YES/NO / Date
38A / Solve business problems / 3 / 4
Centre informed YES/NO / Date
39A / Work in a business environment / 3 / 4
Centre informed YES/NO / Date
40A / Work with other people in a business environment / 3 / 4
Centre informed YES/NO / Date
43A / Adapt your behaviour to give a good customer service impression / 1 / 5
Centre informed YES/NO / Date
45A / Recognise and deal with customer queries, requests and problems / 1 / 5
Centre informed YES/NO / Date
46A / Communicate effectively with customers / 2 / 5
Centre informed YES/NO / Date
47A / Deal with customers face to face / 2 / 5
Centre informed YES/NO / Date
48A / Deliver customer service to difficult customers / 2 / 6
Centre informed YES/NO / Date
49A / Deliver reliable customer service / 2 / 5
Centre informed YES/NO / Date
50A / Develop customer relationships / 2 / 6
Centre informed YES/NO / Date
51A / Follow the rules to deliver customer service / 2 / 4
Centre informed YES/NO / Date
52A / Give customers a positive impression of yourself and your organisation / 2 / 5
Centre informed YES/NO / Date
53A / Resolve customer service problems / 2 / 6
Centre informed YES/NO / Date
54A / Support customer service improvements / 2 / 5
Centre informed YES/NO / Date
55A / Deal with customers in writing or electronically / 3 / 6
Centre informed YES/NO / Date
56A / Improve the customer relationship / 3 / 7
Centre informed YES/NO / Date
57A / Monitor and solve customer service problems / 3 / 6
Centre informed YES/NO / Date
58A / Organise the delivery of reliable customer service / 3 / 6
Centre informed YES/NO / Date
59A / Promote continuous improvement / 3 / 7
Centre informed YES/NO / Date
60A / Work with others to improve customer service / 3 / 8
Centre informed YES/NO / Date
Group B Optional units
01B / Bespoke software / 1 / 2
Centre informed YES/NO / Date
02B / Database software / 1 / 3
Centre informed YES/NO / Date
03B / Desktop publishing software / 1 / 3
Centre informed YES/NO / Date
04B / Improving productivity using IT / 1 / 3
Centre informed YES/NO / Date
05B / IT security for users / 1 / 1
Centre informed YES/NO / Date
06B / Presentation software / 1 / 3
Centre informed YES/NO / Date
07B / Project management software / 1 / 3
Centre informed YES/NO / Date
08B / Spreadsheet software / 1 / 3
Centre informed YES/NO / Date
09B / Using email / 1 / 2
Centre informed YES/NO / Date
11B / Website software / 1 / 3
Centre informed YES/NO / Date
12B / Word processing software / 1 / 3
Centre informed YES/NO / Date
13B / Bespoke software / 2 / 3
Centre informed YES/NO / Date
14B / Database software / 2 / 4
Centre informed YES/NO / Date
15B / Desktop publishing software / 2 / 4
Centre informed YES/NO / Date
16B / Improving productivity using IT / 2 / 4
Centre informed YES/NO / Date
17B / Presentation software / 2 / 4
Centre informed YES/NO / Date
18B / Project management software / 2 / 4
Centre informed YES/NO / Date
19B / Spreadsheet software / 2 / 4
Centre informed YES/NO / Date
20B / Using email / 2 / 3
Centre informed YES/NO / Date
21B / Using the Internet / 2 / 4
Centre informed YES/NO / Date
22B / Website software / 2 / 4
Centre informed YES/NO / Date
23B / Word processing software / 2 / 4
Centre informed YES/NO / Date
24B / Bespoke software / 3 / 4
Centre informed YES/NO / Date
25B / Database software / 3 / 6
Centre informed YES/NO / Date
26B / Desktop publishing software / 3 / 5
Centre informed YES/NO / Date
27B / Improving productivity using IT / 3 / 5
Centre informed YES/NO / Date
28B / Presentation software / 3 / 6
Centre informed YES/NO / Date
30B / Spreadsheet software / 3 / 6
Centre informed YES/NO / Date
31B / Using email / 3 / 3
Centre informed YES/NO / Date
32B / Website software / 3 / 5
Centre informed YES/NO / Date
33B / Word processing software / 3 / 6
Centre informed YES/NO / Date
34B / Participate in meetings / 2 / 2
Centre informed YES/NO / Date
35B / Lead and manage meetings / 3 / 4
Centre informed YES/NO / Date
36B / Make effective decisions / 3 / 3
Centre informed YES/NO / Date
37B / Manage conflict in a team / 3 / 3
Centre informed YES/NO / Date
38B / Plan, allocate and monitor work of a team / 3 / 5
Centre informed YES/NO / Date
40B / Support team members in identifying, developing and implementing new ideas / 3 / 4
Centre informed YES/NO / Date
44B / Administer human resource records / 2 / 3
Centre informed YES/NO / Date
45B / Administer the recruitment and selection process / 2 / 4
Centre informed YES/NO / Date
C1 / Record routine bookkeeping transactions using a computerised system / 1 / 2
Centre informed YES/NO / Date
C2 / Prepare and record sales and purchase documents using a computerised system / 1 / 2
Centre informed YES/NO / Date
C3 / Process routine payments and receipts using a computerised system / 2 / 3
Centre informed YES/NO / Date
C4 / Setting up accounting software to manage accounting information / 2 / 3
Centre informed YES/NO / Date
C5 / Carry out stock control processes using a computerised system / 2 / 2
Centre informed YES/NO / Date
M1 / Preparing and processing book-keeping documents / 1 / 1
Centre informed YES/NO / Date
M2 / Recording credit transactions / 1 / 1
Centre informed YES/NO / Date
M3 / Making and receiving payments / 1 / 1
Centre informed YES/NO / Date
M4 / Recording receipts and payments / 1 / 1
Centre informed YES/NO / Date
M5 / Maintaining petty cash records / 1 / 1
Centre informed YES/NO / Date
M6 / Preparing and recording financial documentation / 2 / 2
Centre informed YES/NO / Date
M7 / Maintaining and reconciling the cashbook / 2 / 2
Centre informed YES/NO / Date
M8 / Processing ledger transactions and extracting a trial balance / 2 / 2
Centre informed YES/NO / Date
M9 / Maintaining control accounts / 2 / 1
Centre informed YES/NO / Date
M10 / Maintaining the journal / 2 / 2
Centre informed YES/NO / Date
Group C Optional units
00004 / Text Production - Screen Reader / 1 / 4
Centre informed YES/NO / Date
00005 / Text Production - Screen Reader / 2 / 5
Centre informed YES/NO / Date
00007 / Text Production - Screen Reader / 3 / 6
Centre informed YES/NO / Date
03932 / Text Production / 3 / 6
Centre informed YES/NO / Date
03933 / Audio-transcription / 3 / 5
Centre informed YES/NO / Date
03934 / Document Presentation / 3 / 6
Centre informed YES/NO / Date
03938 / Word Processing / 3 / 6
Centre informed YES/NO / Date
06966 / Text Production / 1 / 4
Centre informed YES/NO / Date
06967 / Audio-transcription / 1 / 4
Centre informed YES/NO / Date
06971 / Mailmerge / 1 / 4
Centre informed YES/NO / Date
06974 / Word Processing / 1 / 4
Centre informed YES/NO / Date
06975 / Text Production / 2 / 5
Centre informed YES/NO / Date
06976 / Audio-transcription / 2 / 4
Centre informed YES/NO / Date
06978 / Document Presentation / 2 / 5
Centre informed YES/NO / Date
06994 / Mailmerge / 2 / 5
Centre informed YES/NO / Date
06999 / Word Processing / 2 / 5
Centre informed YES/NO / Date
01C / Carry out research and prepare a report / 3 / 4
Centre informed YES/NO / Date
02C / Legislation affecting organisations / 3 / 3
Centre informed YES/NO / Date
03C / Organise a business event / 3 / 4
Centre informed YES/NO / Date
04C / Reviewing and developing office procedures / 3 / 6
Centre informed YES/NO / Date

OCR Level 2Award in Business Skills - Record of Achievement Sheet© OCR 20111