CARDS FOR GOOD CAUSES LIMITED
JOB DESCRIPTION
Position:Shop Manager
Location:Based in local shop
Reporting to:Regional/Area/Local Organiser (RO/AO/LO)
Context and purpose of the job
Shop managers carry out the day-to-day tasks required for the smooth operation of Cards for Good Causes (CFGC) shops during the trading season. Shop managers are responsible for shop set-up, recruiting volunteers and organising rotas, maintaining adequate stock levels, presenting a tidy shop, daily banking, assisting with publicity tasks and keeping accurate paperwork. All tasks are to be performed as agreed in advance with the RO/AO/LO and in accordance with CFGC’s operational procedures.
CFGC places great emphasis on providing quality service to its member charities and customers alike. The post-holder will play an integral role in this process by ensuring that his/her shop is operated according to operational procedures. The post-holder will be a key point of contact for customers and local volunteers and will be expected to work closely with the RO/AO/LO.
Responsibilities
- Publicity: Assisting RO/AO/LO with publicity tasks
- Volunteers:
- Ensuring volunteers are contacted on list provided by Head Office
- Utilising volunteers whenever possible
- Recruiting additional volunteers as necessary
- Contacting RO/AO/LO if difficulty is experienced in recruiting the volunteers needed
- Creating a rota indicating names of volunteers and scheduled shifts
- Maintaining a detailed list including name, address, phone number, organisation affiliation and total hours worked for each volunteer
- Obtaining permission from new volunteers for personal details to be kept on file in accordance with the Data Protection Act
- Ensuring that volunteers understand and follow all proper operational procedures.
- Set Up Shop:
- Deciding on a suitable layout with RO/AO/LO
- Setting up tables and covering them with cloths
- Setting up, labelling and filling display boxes with cards
- Displaying Christmas goods
- Ensuring till is working
- Creating a shop Day File
- Displaying insurance certificate and credit/debit card notice
- Adding seasonal decorations, whilst remaining sensitive to the wishes of the host organisation
- Any other tasks that are necessary to prepare the shop for trading
- Stock:
•Keeping card boxes tidy
•Checking stock levels daily and maintaining appropriate stock levels
•Maintaining Stock Record Sheets
- Reordering stock when necessary
- Forwarding stock paperwork to RO/AO/LO
- Banking:
- Maintaining petty cash book and VAT receipts
- Ensuring shop has adequate float
- Daily banking
- Forwarding banking paperwork to Head Office and RO/AO/LO
- Maintaining regular contact with RO/AO/LO with regard to sales totals and stock levels either by email or telephone.
- Ensuring that paperwork is completed accurately and returned on time to Head Office and RO/AO/LO both during and at the close of the trading season
- Ensuring that the shop is cleared completely at end of trading season
- Participating in debrief meeting with RO/AO/LO.
Be prepared to:
- Discuss strengths and weaknesses of site
- Identify any problems you experienced with operational procedures
Person Specification
Required
- Ability to manage time effectively and prioritise a varied workload
- Ability to interact well with customers, volunteers and hosts
- Willingness and ability to communicate and discuss ideas with Area or Local Organiser (as applicable)
- Numeracy and basic accounting skills
Desired
- Experience recruiting and motivating volunteers and/or working in the voluntary sector
CFGC will:
- Provide all necessary administrative materials
- Reimburse expenses properly and reasonably incurred in the performance of a manager’s duties provided any claims are supported by receipts, invoices and other evidence of actual payment
FG: updated June 2015