RAYMOND R POIRIER PMP

31068 SILVERDALE NOVI MICHIGAN 48377

PH 734-516-2251

SUMMARY

  • Certified Project Management Professional (PMP),Certified Six Sigma Master Black Belt (MBB) Certified Six Sigma Black Belt (CSSBB), Certified Information Security Professional (CIAPT), Certified Lean Expert (CLE) ,Certified Business Analysis Professional (CBAP Pending), Oracle 11g Database SQL Fundamentals(SQL) Oracle 11g, Certified Database Administrator Professional(OCP), Cisco Certified Network Associate (CCNA), and over (20) additional certifications.
  • Global Program Manager and leader for numerous ERP application and infrastructure system deployments for a wide variety of SAP and Oracle modules serving and managing multiple concurrent sub project simultaneously within a PMO or as a standalone Project Management organization.
  • ERP Modules deployed, managed or enhanced include SAP ECC 6.0 core modules numerous sub modules for PTP, OTC,DTS,CTP,APO,QM,FTM,GTS,MDM,BW/BO,PLM,SCN,HCM core business processes and there sub modules. Oracle modules include11i, HCM, FI, Purchasing, I Supplier, Sourcing, I Procurement, WM,MES and Agile PLM. QAD Modules include Mfg Pro 9.0 with it various integrated sub modules. Extensive experience in EDI Mapping, EDI translation services, customer and supplier Web Portals and ERP Service Support Transition and Maintenance activities.
  • Experienced in various program management and SDLC methodologies including Agile, Scrum, Waterfall,, DMAIC, IBM Rational Unified Process, SAP-ASAP, Oracle-AIM, and XP Programming.
  • Experienced asNetwork and Application Solution Design Architecture for full life cycle projects and the creation of project artifacts such as: business benefit analysis, ROI analysis, high and detailed level project estimates, project kick-off and charter documents, RACI Matrix’s, project schedules, technical and functional blue printing documents,interface requirements, GUI form creation requirements, legacy data migration documents, project risk assessments, product or process specifications, realization documents such as FRD/TRD, project communication plans, training plans, cut over plans, code review plans, quality assurance application test plans, system integration test plans, data migration validation plans, project closure and lesson learned documents and RFP /SOW/SLA creation activities
  • Business process analyst and process consultant to define requirements, develop process maps,using tool such as BPMI to develop use cases and provide innovated manual and automated solution upgrades and process improvements for various applications.Managed team of 50 On site and Off Shore Application and Database Developersand Network Infrastructure personnel. ERP application enhancement and configuration activities included using tools such as SAP Business Process Manager, HP-PPM tools and a wide variety of SDLC tracking tools for Non SAP Applications and Web Service Applications.
  • Coordinated the development of application testing using tools such as HP Quality Center Testing and defect management for application quality assurance activities such as script development and testing of functional and nonfunctional application impacts, system integration impacts, application and infrastructure unit and performance stress test, regression test and user acceptance test.
  • Managed project budgets for new applications, application enhancements, new or enhanced Infrastructure projects, software licensing and service support contracts has high as $20 million USD
  • Served on teams to define requirements of for third party Middleware Software and Integration partnersprovidersfor ETL and Data-martprojects for BI/BO/BW reporting functions of key organizational KPI data. Products managed include IBM Cast Iron, IBM Web-sphere and Informaticaproducts. Establish an expert team of third party application integrators to generate integration data interface links between ERP solutionssuch as SAP ECC 6.0, Oracle 11g and Autodesk PLM 360 to legacy applications and customized web developed applications using Web Integration technologies such as XML, SOAP, WSDL and UDDI
  • Responsible to manage customer relationships to define and communicate overall program requirements, change request, and to manage the demand managementprocess and deliverables for new and change request for application/infrastructure enhancements. Responsiblefor the delivery l success of the numerous >200 hour change enhancements releases to production. Launched numerous new large enterprise application and enterprise application/infrastructure projects for production release for SAP ECC 6.0, Oracle 11g and QAD 9.0 ERP and supporting Oracle and Progress Database Environments..
  • Experienced in managing software development programmersin various SDLC models such as Agile/Scrum, Waterfall, System Engineering,etc.and reporting of programming performance metrics for programmers using ABAP, RFC, BAPI, for ERP systems and other Object Oriented .NET based languages Java EE,, C-Sharp, C++, VB.NET, ASP.NET Python/Perl, PHP, SQL application programming.
  • Experienced in managing network infrastructure projects of all sizes including network engineers to coordinate and configure various networking solutions with multiple DNS, IP addresses, MAC Addresses, Subnet Addresses and Communication protocol Interfaces such as but not limited to SNMP, ICMP, TCP, Telnet, SSH, UDP,FDDI, LDAP, etc.to bring legacy system into integrated network based SOA Environment. using Web Integration Technologies such as XML, SOAP, WSDL and UDDI Web Service based data technology solutions
  • Managed infrastructure teams to configure numerous operating system infrastructure project for various physical and virtual hostinglocations and client server platforms including MS Windows2003, Chrystal Reports Server 2005, SQL Server 2005-2008 and Share-point Server 2008, MS Windows 2008 R2, MS Active Directory Servers, Oracle Database 11g Severs, Db2 and Progress 10.0 Servers that were based on Unix and Linux operating systems insuring these server were designed and deployed for proper sizing goading, clustering and DR plans
  • Database knowledge includesOracle 11g DBA management and configuration role for the DBA management of DBA of numerous RBDMS Rational Based Database Management Systems. Skills in Database Modeling, Table Creation, Entity Creation, Data Attribute Modeling, Master Data Modeling Practices, Database Primary Key and Table Relationship definition/integration, and SQL Programming and Report Query generation
  • Experience in supporting the deployment of numerous IT business Governances models that have included organizations to follow ITIL 3.0-4.0 processes, ISO 27001, CMMi L1-L5, COBIT 4.1 IT Auditing Governance frameworks

EDUCATION/TEACHING /COMPUTER EXPEREINCE

  • MBA, Technology Management, University of Phoenix, 12/03
  • BS, Electro-Mechanical Robotic Technologies, Siena Heights University,09/90
  • Adjunct Professor for Davenport University and ITT Technical Institute for Various Information Technology, Networking, Application Software Development, Database and Program Management Related Courses
  • Expert level skills in MS Office, Word, Excel, Power Point, MS ,Access, MS Project, MS Visio, Mind Manager, etc

EXPERIENCE

Genoa Employment Services/BCBS of Michigan/Lean Transformations LLC

08/2013 – 11/2013

Sr. Program and Deployment Manager for All Product Pricing and Quoting Infrastructure and Application Enhancement Projects

  • Sr. Program Manager to develop requirements and deploy numerous Applications and supporting Infrastructure Projects for the Largest Program at BCBS of Michigan. Brought in as a Senior Level trouble shooter to deploy various Product, Pricing and Quoting system enhancements to support various National Health Care Reform government mandates being applied across the Enterprises Applications and Supporting Infrastructure. Projects scopes included modification of Insurance Products, Pricing ,Quoting and Contract Issuance systems for Individual, Small and Large Groups Insurance Products. Applications and Infrastructure for Improving Supporting Agents systems, Web Based Consumer Interfaces/GUI functionality , Providers Reporting and coverage validation, NASCO Interfaces,ICD-10 standardsand 3rd Party Resources/organizations where outsourcing had occurred and BCBS was having difficulty getting these dependent projects completed and deployed to support the Oct 1, 2013 Government Mandated Insurance Exchange
  • Task required the development of requirements, infrastructure architectural diagrams, estimating processes and tools for Technology areas in Shared Service organization such as Unified Customer Service Solutions, Customer Support –CRM-IVR Operations, Data Center Services, Infrastructure and Support Services, System Integration, Solution Service, Application architecture, EDDI and Edi Systems, Network and Voice services, Testing and Operations Support, Technical Engineering Services, BI, Enterprise Data Warehouse , Computing Engineering, Web Engineering, Integration Architecture and Securityassessments
  • Project Scopes initiatives included improving product speed to market, building 2014 product functionality, load and testing 2013 products, modification of applications and infrastructure to support Health Care Reform Readiness, Agent Tool Kits, Improved Customer Experience Capabilities, Seamless Enrollment, Maintenance and Renewals, Plan Year Coveragechanges, Product Closure and Reconstruction, Develop and Establish Actuary and UW Reporting and Analytics Infrastructure and Business Process Outsourcing. Projects also included expansion of Web Based Common Services and Enterprise Data Warehouse content, data availability, data storage capacity improvements needed to support the Health Care Reform Mandates.
  • Consultant to BCBSM to simply there Infrastructure data collection and integration requirements along with improving resource availability, resource capacity planning, SME resource involvement in a wide arrangement of Health Care Reform Programs and Sub Project Work streams. Process improvement included tools and templates to collect technical data for basic requirements more effectively to increase the number of projects and the speed in which projects could be deployed. Used both Web Based MS Project for Hour assignment and Check Point for resource capacity and allocations

Bartech/Delphi/Global Information Technology Learning/Lean Transformations LLC

04/2013 – 08/2013

Sr. Program Manager for QAD, SAP and NON-SAP Application, Infrastructure and Database and Service Partner Transition Projects

  • Sr. Program Manager to develop requirements and plan for transition of global service provider for QAD 9.0 Mfg. Pro ERP applications/sub modules, EDI Interfaces, Batch Management activities, Web Based Portal Applications, Progress Databases and Supporting Network and Application Infrastructure for 20 plants world-wide for Delphi to a new application, database and Infrastructure service provider.
  • Sr. Program Manager to complete the launch of a Microsoft Outlook Exchange environment serving all 175,000 Delphi employees with MS FOPE and McAfee DLP Security Applicationsand supporting infrastructure for 275 Delphi facilities worldwide.
  • Consultant to Delphi to deploy process improvement to technical data collected from suppliers in theITIL/PMO project management processes to use with suppliersproviding services to capture critical technical information from Delphi service providers for all company ERP applications, Database, and NetworkLAN/WAN infrastructureto Improve Knowledge Management of Help Desk and to support the future transition of QAD 9.0, SAP 3.1 and 4.6 ERP Environment to SAP ECC 6.0 common platform. Purpose was to improve PMO and Program Manager ITIL processes and procedures ITIL 4.0 Governance..
  • Project Manager to work and coordinate with Cap Gemini and Deloitte Consulting to develop Current State and Future State road maps of all Delphi ERP Environments to convert over 165 World Wide DelphiManufacturing Plants from existing SAP 3.1/SAP 4.6 and QAD 9.0 Mfg.Pro environments to SAP ECC 6.0 solution with a complete suite of SAP Modules to manage various PTP, OTC,DTS,CTP,GTS,APO, FTM,SNC,MDM,PI,BO-BW,PLM sub-modules and associated business processes. Project including scoping and reuse/cloning of over 100 home grown applications used for MES activities, Mobile Data Exchange, Engineering Database Interfaces, etc that are part of legacy environment.
  • Developed course training material and delivered course content to prepare individuals for passing PMI-PMP certification test for Global Information Technology Learning and course material and content for Pearson Publishing Six Sigma and Lean Training programs

HCL/Consumers Energy/Net-Com Learning/Lean Transformations LLC

03/2012 – 02/2013

Sr. Program Manager for SAP and Non Sap Application Portfolio Management

  • Sr. Program Managerfor Ulta Beauty Retail Stores for launching application upgrades to nearly 600 POS locationsand to help establish a PMO in this organization.
  • Sr. Program Manager to Consumers Powers for managing all SAPECC 6.0 core and sub module enhancement pack and business partner needed application performance upgrades and for all SAP and Non SAP application and network infrastructure enhancements. Managed software development lifecycles and project artifacts for FICO,FICA,DM, CRM,BI/BO MM HR,SCM,HCM,QM,PM,SD,PPM,WM, Genesis IVR,CMR,Hyperion and an assortment of over 150 other Non-SAP ERP applications
  • Deployed ITIL service framework and HPSM ticking system at consumers to more efficiently handle change request through a demand management approach, to assigned, tracked and close production incident/problem tickets, put in place a standardized release and CCB and test validation process and established a standard SDLC/PM technical deliverable set of requirements for all projects and change projects being supported. Achieved over 100% improvement in change and incident ticket closure SLA performance.
  • Managed team of 50 on site and off shore application developer,applicationconfiguration personal for SAP ECC 6.0 and Non SAP Applications, delivering about 30 enhancements monthly to over 23 different business partners.
  • Coordinated major application project deployments and data migration effort for deployment of DM Smart-Grid Technologies
  • Use of various program management and SDLC methodologies including coordination of facilitation of JAD events for Agile, Scrum, Waterfall,, DMAIC, IBM Rational Unified Process, SAP-ASAP, Oracle-AIM, XP Programming, System Engineering, PM BOK, or organizational hybrids of these methodologies for managing these .
  • Developed course training material and delivered course content to prepare individuals for passing PMI-PMP certification test for Net-Com Learning

Autodesk Incorporated

11/2011– 03/2012

Sr. Project Manager – BA

  • Internal consultant to software development team to define requirements for the development of new Autodesk 360 PDM-PLM Solution for multi industry use for advanced 3D Cad Model, BOM, Configuration Management and associated Product Data Management activities
  • Developed specifications and requirement documents forjava web based PLM 360 application tomanage Program, Portfolio and Project Management activities, Vendor compliance management system activities such as APQP, Quality Management System activities such as ISO-9001, ISO 14001activities and Supplier Management activities.
  • Developed requirements for software development included the application to be CMII complaint for Change Management tools and processes, Quality reporting and tracking processes such as CAPA, RMG, Warranty Management, Warehouse Management International Environmental Compliance directives, ROHS, REACH,WEEE and Export Control Regulations such as ITAR, EAR for Intellectual Property Protection
  • Served on team to define requirements of for third party Middleware Software providers such as the IBM Cast Iron and IBM Web-sphere products to establish an expert team of third party application integrators to generate integration data links between ERP solutions such as SAP, Oracle, Infor, Microsoft Dynamics, etc with the Autodesk PLM 360 platform.

Kelly Services/Lean Transformation LLC/Bombardier Aerospace/

9/2010– 11/2011

Sr. Project Manager – BA and Process Improvement

  • Coach and Mentor to Bombardier staff and their suppliers by performing organizational cross functional workshops for teaching these organizations how to deploy Advanced Quality Planning supply chain management practices
  • Served as Business Analyst to develop the requirements for the development of In House designed .NET PLM application to manage all of Yazaki worldwide product engineering and component data for their wiring harness systems and connectors.
  • Business Process Analyst and Process Consultant for Kelly Services to define, process map and provide innovated manual and automated solution upgrades and process improvements to launch their Enterprise Wide 2012 Annual Price Increase Process across there HQ and 2000 Branch Offices that improved their organizational Net Profit Margins by 3%.

Jacobs Technology/Booz Allen Hamilton

05/2006 – 9/2010

Lean Six Sigma Process Improvement and Program Manager

  • Worked asa Program Manager with a Technical Architect to design, deploy and implement a $20M DODAF-TOGAF-Zachman compliant PLM infrastructure and Application Solution that would tied key master product data from 35 legacy applications into SAP ECC 6.0 Core and sub modules such asPLM, MM,WM,QM,PP,PPM,BI/BO etc via the management of product data using three different PLM solutions including Siemens Team Center, SAP PLM , Oracle Agile and WindchillPTC solutions for the US Army.
  • Developed the requirements and project artifacts for development of a In House Java Web based PLM solution for the US Army that was being considered as an alternative to use of COTS PLM applications.
  • Served as enterprise MRAP-MATV FOV Configuration and Program Data MDM Manager for Product Datato be used across the legacy and PLM application deployments
  • Served as a PM/BA to define the requirements for infrastructure and application development of an In house MES solution for deployment in US Army Depot manufacturing operations.
  • Supported the deployment of numerous IT business Governances models that have included DODAF ISO 27001, CMMi L1-L5, ITIL 3.0 and 4.0. COBIT 4.1 Governance frameworks
  • Program Manager for development of Full Lifecycle ERP system requirements and deployment strategy that included system wide, requirement specification generation, release for quotation packages, and assessment of SAP-Oracle technical proposals and purchase for the deployment of SAP ECC 6.0 Core Modules and over 20 sub modules and Oracle 11i based ERP Business Enterprise Solutions with over 20 core/sub modules for Telecommunications Company in Saudi Arabia.
  • Enterprise product data and configuration/data management coordination responsibilities include control and management of various Military data packages, software data packages, contractor DID CDRL data deliverables and contract surveillance compliance for five (5) major DOD contractors
  • Responsibilities included the writing and development of Contractual (SOW) Statement of Work Language and CDRL/DID development to obtain proper 3D Cad Model product data from defense contractors and to ensure all data deliverables and usage was in compliance with Government and industry.
  • Development of ETL and Data-mart requirements for BI/BO/BW tool to report various BOM and product data for the US Army

Lean Transformations LLC/Visteon/Daimler Chrysler/IR/HBPO/MMTC/General Motors