(Passport 6400, 7400 & 15000) Product Accreditation
Product Accreditation Version 1.0, May 23, 2002
Passport 6400, 7400 and 15000
North American Reseller Product Accreditation Program
1.0 Summary of Requirements
This Product Accreditation “Program” contains the criteria necessary to meet accreditation standards and obtain access to the Passport* 6400, 7400 and 15000 products for resale. Please refer to later sections of this document for a description of each of the following requirements.
Category / Specific Requirement for this Accreditation Program / Section No.Grace Period / 6 months / 2.0
Sales Forecast (12 months) / >= $250K (US)(NDP) / 3.0
Point of Sale Reporting / Required / 4.0
Account SpecialistSales Training / 2 personnel to complete this training track / 5.2.1
Design SpecialistPre-Sales Engineering Training / 2 personnel to complete this training track / 5.2.2
Installation and Post-Sales Support Engineering Training / 2 personnel to complete this training track or must contract to Nortel Networks / 5.2.3
Lab and Demo Systems / One Lab system is required; demo system is optional. / 6.0
Customer Support Services / Pre-Sales; Implementation; Post-Sales (NOTE: Installation and Post-Sales Support Services for Passport 15K must be contracted to Nortel Networks) / 7.0
Partner Level Required / Direct Premium Partners, Marketing Premium Partners and Global Solutions Partners / 8.0
Nortel Networks recommends the Passport 7400 as the product lead into the enterprise market. The Passport 6400 may be used in cases where the customer requires SNA, IPX, or bridging capabilities not supported on the Passport 7400. The Passport 6400 product is included in this Accreditation Program, but since feature development has shifted to the 7400 platform, Resellers are advised to deploy the 7400 platform instead of the 6400 in all cases where that product fits the customers' needs.
2.0 Grace Period
“Grace Period” is defined as the time period in which the product may be sold prior to meeting all of the Program requirements. It is set based on the amount of time in which a Reseller can reasonably complete the training and other requirements. The Grace Period begins as soon as the Reseller receives the approval email from the Nortel Networks Accreditation Manager. That email will contain the start date and end date for the six-month period. During the Grace Period, the Reseller must:
· Complete all of the product accreditation program requirements by the end date specified.
· Subcontract all engineering, installation and post-sales support requirements from Nortel Networks or an accredited third party until specific requirements are completed. Once engineering, installation and post-sales support requirements are met, Reseller internal resources may be used for these services with their end user customers.
· Not fulfill engineering, installation or post-sales support services for third party subcontracts for this product.
If the Reseller has not met all of the accreditation requirements by the end of the grace period, or does not comply with the above restrictions of the Grace Period, then Nortel Networks reserves the right to withdraw the Reseller's access to the product.
3.0 Required Sales Forecast
Reseller must commit to a one-year sales forecast of at least $250K, stated at Net Distributor Price (NDP) and in United States Dollars (USD) that is accepted by their Nortel Networks Sales Director. Nortel Networks reserves the right to withdraw access to the product if the Reseller does not meet this forecasted level of sales.
4.0 Point of Sale (POS) Reports
Reseller is required to provide Point of Sale (POS) reports by end-user customer name. Failure to provide timely and accurate POS reports may result in loss of accreditation status. Please access http://www.nortelnetworks.com/prd/espos/instructions.html for more complete information on Nortel Networks POS reporting requirements.
5.0 Training & Certification Information
This Program describes the requirements a Reseller must commit to and then meet in order to place orders for the Passport 6400, 7400 and 15000 products. Accreditation is earned by a Reseller on a particular product by meeting the training/testing objectives set forth for various types of individuals in the Reseller's organization, and by meeting other requirements described in this Program. The core of this Program is a set of training tracks for the Reseller's sales and engineering teams. Having adequately trained sales, sales engineering, installation and service personnel is key to a Reseller’s success with the Passport 6400, 7400 and 15000.
The Nortel Networks accreditation website, (http://www.nortelnetworks.com/pic) (click path is Partner Information Center/Partner Relationships/Product Accreditation), provides current information about the training courses and supplemental documentation mentioned in this Program. This site is updated regularly to incorporate new information, so occasional reviews of the site are recommended. Updates for the product accreditation programs will also be provided in the Nortel Networks Partner NewsFlash as appropriate.
5.1 Certification Requirements
Certifications are not currently required in this Passport 6400, 7400 and 15000 Accreditation Program, but may be required for new accreditations in the future, under the terms of future releases of this Program. Should certification exams become available during the timeframe of an accreditation program, and certification was not one of the original requirements, accredited Resellers will not be required to pass those exams in order to remain accredited. However, should you take the certification exams which are available for Passport 6400, 7400 and 15000, http://www.nortelnetworks.com/certification, you will meet your requirement for the appropriate training track (ex. Field Specialist exam = Installation Engineering Training Track; Support Specialist = Support Engineering Training Track, etc.).
5.2 Training Tracks
Training tracks are organized by job type. Completion of “Core Training” courses is required in this Passport 6400, 7400 and 15000 Accreditation Program. If the student has completed any of these training courses in the past, they are not required to repeat the course for completion of the training track. Training for the Passport 6400, 7400 and 15000 is provided by Nortel Networks Knowledge Services. The information for registering for those courses is listed below.
How to Register
:
• Knowledge Services Customer Service Representative (CSR)
- Contact 1-877-662-5669; Options 1-1-2-1
• Knowledge Services Website:
http://www.nortelnetworks.com/training
1) Login; 2) Select Catalog Search; 3) Enter the Course number
Training and/or certification requirements reflect the minimum number of personnel required to sell and support the product. It is recommended that additional personnel meet the same requirements based on the number of systems sold and/or number of selling offices.
Detailed information on all Training Track courses may be found in APPENDIX A.
5.2.1 Sales Training Track - Minimum of 2 personnel required to complete this track
Core Training:
Course No. / Course Title / Available Formats / Prerequisite Courses / Assessment Test Offered3418 / Introduction to Passport 7400/15000 / 3418 (Web Based; self-paced; 1 day); 3419 (CD; self-paced; 1 day) / None / No
5.2.2 Pre-Sales Engineering Training Track – Minimum of 2 personnel required to complete this track
Prerequisite Training (In order to meet Core Training requirements:
Course No. / Course Title / Available Formats / Prerequisite Courses / Assessment Test Offered3418 / Introduction to Passport 7400/15000 / 3418 (Web Based; self-paced; 1 day); 3419 (CD; self-paced; 1 day) / None / No
Core Training:
Course No. / Course Title / Available Formats / Prerequisite Courses / Assessment Test Offered3168 / Passport Backbone Engineering / Classroom learning; 5 days / 3418 or 3419 / No
3272FEN / Passport Routing Systems / Facilitated eLearning; 3.5 days / 3418 or 3419 / No
3285 / Passport Systems & Services / Classroom learning; 5 days / 3418 or 3419 / No
Recommended (Optional) Training and Reference Materials:
Course No. / Course Title / Available Formats / Prerequisite Courses / Assessment Test Offered3166ZEN / Passport Operations & Maintenance / Blended learning (0.5 day CD + 2.5 day classroom) / 3418 or 3419 / No
Note: Resellers using Preside* MDM must take 3170AEN instead of 3166ZEN
3170AEN / Passport Operations & Maintenance using Preside MDM / Classroom learning; 5 days / 3418 or 3419 / No
3288 / Passport ATM / Classroom learning; 5 days / 3166ZEN / No
3289 / Passport Frame Relay / Classroom learning; 3 days / 3166ZEN / No
3398 / Passport Voice / Classroom learning; 3 days / 3166ZEN / No
NTP 241-7401-200 / Hardware Description / Self Paced / None / No
NTP 241-7401-210 / Hardware Installation / Self Paced / None / No
NTP Documentation can be found at http://www130.nortelnetworks.com/cgi-bin/eserv/cs/emodules/documentation/geographicregionD_main.jsp.
5.2.3 Installation and Post-Sales Support Engineering Training Track – Minimum of 2 personnel required to complete this track
Prerequisite Training (In order to meet Core Training requirements:
Course No. / Course Title / Available Formats / Prerequisite Courses / Assessment Test Offered3418 / Introduction to Passport 7400/15000 / 3418 (Web Based; self-paced; 1 day); 3419 (CD; self-paced; 1 day) / None / No
Core Training:
Course No. / Course Title / Available Formats / Prerequisite Courses / Assessment Test Required3168 / Passport Backbone Engineering / Classroom learning; 5 days / 3418 or 3419 / No
3166ZEN / Passport Operations & Maintenance / Blended learning (0.5 day CD + 2.5 day classroom) / 3418 or 3419 / No
Note: Resellers using Preside MDM must take 3170AEN instead of 3166ZEN
3170AEN / Passport Operations & Maintenance using Preside MDM / Classroom learning; 5 days / 3418 or 3419 / No
Note: For Courses 3288, 3289 and 3398, only 1 person is required to take each course
3288 / Passport ATM / Classroom learning; 5 days / 3166ZEN / No
3289 / Passport Frame Relay / Classroom learning; 3 days / 3166ZEN / No
3398 / Passport Voice / Classroom learning; 3 days / 3166ZEN / No
Recommended (Optional) Training:
Course No. / Course Title / Available Formats / Prerequisite Courses / Assessment Test Offered3035 / Preside MDM Management Data Provider / Classroom learning; 2days / (3166ZEN or 3170AEN) and 3181AEN / No
3181AEN / Preside MDM Basic Configuration and Administration with Installation Practicum / Classroom learning; 3 days / 3166ZEN or 3170AEN / No
3182AEN / Preside MDM Advanced Configuration and Administration / Classroom learning; 2 days / (3166ZEN or 3170AEN) and 3181AEN / No
3272FEN / Passport Routing Systems / Facilitated eLearning; 3.5 days / 3418 or 3419 / No
3392ZEN / Preside MDM Fault Management for Passport / Classroom learning; 1.5 days / 3166ZEN or 3170AEN / No
3393 / Preside MDM for Passport Network Provisioning / Classroom learning; 3 days / 3166ZEN or 3170AEN / No
6.0 Lab and Demo Equipment
6.1 Lab Equipment
The Reseller is required to purchase the standard lab equipment configuration described in this section.
This equipment serves the following essential functions:
§ Enables the reseller to develop their support plan
§ Enables post-sales engineers to get hands-on experience on non-production Passport 7400 equipment to complement their classroom training.
§ Enables phone-support specialists to replicate and resolve customer problems.
The Nortel Networks 3D Demo Marketing program may be used to purchase the lab equipment necessary to meet accreditation requirements. The program allows the Reseller to obtain lab equipment at a substantial discount. For more information, go to http://www.nortelnetworks.com/pic. (Click path is Partner Information Center/Programs and Promotions/ North American Promotions/3D Demo Program).
6.1.1 Minimum System Application Processor Hardware Requirements
/Ordering Code
/Quantity
7440 AC Package: (7440 AC Shelf, AC Power Supply, CP2 Control Processor, DCE V.24 Operator Cable) {PP 7480 can be substituted} / NTSY83AA / 2CP2 Control Processor / NTNQ01XX / 2
One-port DS1 MVPe Function Processor / NTNQ85XX / 2
Eight-port DS1 ATM Function Processor / NTNQ49XX / 2
Three-port DS3 ATM IP Function Processor / NTNQ68XX / 2
Two-port 100Base-T Ethernet Function Processor / NTNQ37XX / 2
Eight–port V.35 Function Processor / NTNQ11XX / 2
19" V.35 Termination Panel / NTFP08XX / 2
19" DS3/E3/JT2 ATM Termination Panel / NTFP99AA / 2
V.35/V.11 Termination Panel Cable (use with 5-slot 7440) / NTEP03CA / 2
AC Power Cord NEMA 5-15P North America / NTFP83XX / 2
6.1.2 Optional System Application Processor Hardware Requirements
/Ordering Code
/Quantity
Passport 7480 AC Lower Shelf Package: (All packages include (per shelf) single power supply (AC or DC), single cooling unit, CP, DCE V.24 operator cable, and appropriate cable management unit) / QMY540A / 1or2Two-port OC3/STM-1 ATM IP Function Processor (Multimode) / NTNQ65XX / 2
Four-port DS1 MVPe Function Processor / NTNQ89XX / 1 or 2
5-slot AC Power Supply / NTEP26XX / 1or2
16-slot AC Power Supply / NTBP09XX / 1or2
V.35/V.11 Termination Panel Cable (3 M) (use with 16-slot 7480) / NTBP29DA / 1or2
DS3/E3/JT2 ATM Control Cable (3M) / NTFP52AB / 1
Preside Multi-service Data Manager Application Package / NTJ100KA / 1
Preside Multi-service Data Manager Network Element Fees (7440) / NTJ100GF / 1or2
Preside Multi-service Data Manager Network Element Fees (7480) / NTJ100GJ / 1or2
Release 7.0 (Available by request for 6400) / NA / NA
6.2 Demo Equipment
Demonstration equipment is not specifically required for this accreditation Program. Resellers may use their lab system as a demo system. However, a separate demo system is recommended to support customer demonstrations and other sales activities.
7.0 Customer Support Services
7.1 Pre-Sales
Resellers must be able to offer professional services to help customers plan and design Passport networks. These services include defining customer requirements, conducting traffic analysis and capacity planning. They should also include the ability to recommend design solutions to implement reliable, scalable and high-performance Passport networks that will meet customer requirements. These design services apply to new systems, and to existing systems being upgraded or evolved.
7.2 Implementation
These services include the ability to perform project management, conduct site surveys, perform physical installation of Passport 6400 and 7400 devices, operating system installation and configuration, application software installation & configuration using Preside MDM, stage and configure these devices, audit performance levels and integrate with third-party devices. These implementation services apply to new systems, and to existing systems being upgraded or evolved. If unable to provide these implementation services, then services must be contracted to Nortel Networks. NOTE: All Resellers of Passport 15000 equipment will be required to contract installation services to Nortel Networks.