Office Management WVEIS Code 1449

Office Management WVEIS Code 1449

Prerequisite: Keyboarding Applications. This area of study is designed to aid students in becoming skillful in the operation of an office. Major instructional areas include: personal development and employability skills, managing records, processing mail, communication duties, keeping financial records, applying computing, accounting, and data skills, processing business correspondence, operating office equipment, using management skills, and completing office support activities.

Standard 1: Office Administrative Careers (1449.S.1)

Explore office administrative careers.

Office Administrative Career Objectives

The student will:

1449.1.1 Research office administrative positions and their educational requirements.

1449.1.2 Identify confidentiality concepts and policies in an office.

1449.1.3 Identify characteristics of professional conduct (integrity, loyalty, courtesy, etc).

1449.1.4 Discuss personal and office ethics

1449.1.5 Describe attitudes that contribute to success.

Standard 2: Communication Skills (1449.S.2)

Communicate effectively in a professional and personal manner.

Effective Communications Objectives

The student will:

1449.2.1 Create and maintain effective and productive work relationships.

1449.2.2 Develop efficient office teams.

1449.2.3 Compose business correspondence.

1449.2.4 Reproduce and distribute documents and information.

1449.2.5 Prepare camera ready copy.

1449.2.6 Simulate placing and receiving telephone calls including conference calls.

1449.2.7 Prepare written telephone messages.

1449.2.8 Process incoming and out-going mail, including electronic mail.

1449.2.9 Identify emerging telecommunications.

Standard 3: Office System Maintenance (1449.S.3)

Demonstrate maintaining an office system.

Office System Maintenance Objectives

The student will:

1449.3.1 Conduct a needs assessment.

1449.3.2 Prepare and maintain an inventory record of software, furniture, hardware, equipment and supplies.

1449.3.3 Prepare a cost analysis.

1449.3.4 Maintain personal computer/network and printer.

1449.3.5 Demonstrate maintenance of office equipment such as copiers and fax machines (add toner, load paper, clear paper path, change cartridge).

1449.3.6 Discuss and maintain work station safety.

Standard 4: Financial Functions (1449.S.4)

Prepare and manage financial functions.

Financial Objectives

The student will:

1449.4.1 Prepare banking transactions (deposit slips, reconcile bank statement, etc.).

1449.4.2 Manage petty cash funds and cash advance accounts.

1449.4.3 Prepare payroll records.

1449.4.4 Prepare and post check records.

1449.4.5 Determine budgetary requirements for office supplies and equipment. AM2

1449.4.6 Develop an office budget.

1449.4.7 Complete purchase requisitions and vouchers for payment.

1449.4.8 Identify various collection procedures.

Standard 5: Information Management (1449.S.5)

Prepare and manage information.

Information Management Objectives

The student will:

1449.5.1 Maintain alphabetical filing system and retrieve information from files.

1449.5.2 Maintain subject filing system and retrieve information from files.

1449.5.3 Maintain numerical filing system and retrieve information from files.

1449.5.4 Maintain chronological filing system and retrieve information from files.

1449.5.5 Maintain tickler file system and retrieve information from files.

Standard 6: Information and Data Processing (1449.S.6)

Accurately prepare and process information and data.

Preparing and Processing Information and Data Objectives

The student will:

1449.6.1 Key documents (agendas, statistical documents, correspondance, etc.).

1449.6.2 Use touch system of entry on calculators and 10-key pads.

1449.6.3 Transcribe dictation from recorded media (correspondence, reports, minutes of meetings, etc.).

1449.6.4 Dictate notes and correspondence.

1449.6.5 Enhance formatting of documents.

1449.6.6 Create and format tables and charts.

1449.6.7 Perform a variety of word processing functions (merge text, sort data, search/replace data, create macros, etc.).

1449.6.8 Convert document from one operating system to another.

1449.6.9 Create, edit and enhance spreadsheets.

1449.6.10 Create and edit a database.

1449.6.11 Create queries.

1449.6.12 Generate reports

1449.6.13 Integrate database, spreadsheet, graphic and word processing files.

1449.6.10 Develop text editing and proofreading skills.

Standard 7: Organizing and Planning (1449.S.7)

Demonstrate organizing and planning functions.

Organizing and Planning Objectives

The student will:

1449.7.1 Demonstrate time management skills.

1449.7.2 Coordinate meetings, events and travel arrangements related to the office.

1449.7.3 Recommend improvements in physical layout of the office.

1449.7.4 Follow written and oral directions.

1449.7.5 Give written and oral directions.

1449.7.6 Discuss and maintain office safety

Standard 8: Human Relationship Skills (1449.S.8)

Demonstrate human relations skills.

Human Relation Objectives

The student will:

1449.8.1 Develop work processes and procedures (organizational and prioritizing skills).

1449.8.2 Develop techniques for introducing and implementing changes.

1449.8.3 Coordinate administrative support staff work schedule and workload distribution.

1449.8.4 Provide feedback to teams and individuals.

1449.8.5 Contribute to development of job descriptions for administrative support staff.

1449.8.6 Discuss and analyze an employee performance evaluation

Standard 9: Employability

Develop employability skills. (1449.S.9)

Employability Objectives

The student will:

1449.9.1 Develop a career plan and professional growth plan.

1449.9.2 Develop and update a resume.

1449.9.3 Complete a job application form and write a letter of application.

1449.9.4 Demonstrate successful interviewing techniques.

1449.9.5 Develop and maintain a portfolio.

1449.9.6 Apply for a promotion.

1449.9.7 Identify the steps to follow in resigning from a position.

1449.9.8 Discuss soliciting letters of recommendation.