Welcome! Being a new consultant is exciting!!! .....and can sometimes be overwhelming. I find that the more organized I am, the less stressed out I am about everything that I am working to accomplish. This portion of your training is designed to help you organize!
One of Mary Kay Ash’s Favorite Poems
I have a premonition that soars on silver wings.
It is a dream of your accomplishments,
of many wondrous things.
I do not know beneath which sky
or where you’ll challenge fate.
I only know it will be high!
I only know it will be GREAT! ---Anonymous
As you grow your business you are doing so much more than selling a lipstick. You are enriching women’s lives. It is often said that our products change women from the outside in. Our products enhance a woman’s beauty, and that makes her feel beautiful on the inside. Our business changes women from the inside out. Some start the business never having worn makeup, or having a very low self-esteem. But, with training, and practicing skincare classes, they start to see how their business will change their lives, give them choices, a positive atmosphere, training on how to wear our product; and within a few months they are transformed as well. To grow your business, you must be willing to grow yourself. This changes women from the inside out! In all of this process, what you are doing for your business affects the overall growth of our team and unit; every little bit you do contributes!
Purpose
As you work your business, remember your “why”, your purpose. Why did you sign up for Mary Kay?
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What will Mary Kay help you achieve both in your personal life and your family or friends lives?
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What is your first goal in Mary Kay? Where do you see yourself in a year with Mary Kay? 5 years?
What goal do you want to accomplish and what changes will you see in your life because of it?
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There will always be peaks and valleys in your business. When you feel frustrated or disappointed, as we can do in any job, don’t lose track of where you see yourself. Your vision and advice from Mary Kay friends will lead you to the right path of success.
Be sure to read Mary Kay’s autobiography! It came in your starter kit! I am so proud and honored to have you as a consultant in my unit!
Kathy Fean
Independent Mary Kay Sales Director
Tracking Your Money and Activity
· Weekly Plan Sheet (see attached)
This can be helpful to fill out your plan for the week ahead of time and color code it, then hang it on the fridge so your family knows when to expect you home. Areas highlighted pink are times you are working your business! You may want to make several copies of this. See Discounts section on how to get your copies made cheap!
· Weekly Accomplishments-- Track your Activity (see attached)
· 60/40--Track your Money!! (see attached)
· Weekly Accomplishment Sheet Cheaters--Too much detail with the above 2? Try this!! (see attached)
· Bubble Sheet & My Daily Plan--Track your booking efforts and prioritize your day! (see attached)
· Six Most Important Things List--Mary Kay always said to make a daily list of what we want to accomplish in our business! (see attached)
Tracking Customers
· Send “Thank You’s” after each consultation
· Mary Kay Thank You Cards
Thank you Script – Mary Kay Ash was one of the biggest thank you note writers. She always said she hoped that when she died, people would say “at least she cared”. It is recommended, but not required that you should write a thank you note to your party hostesses, and to customers who reorder product, or people who come to your parties. It helps continue to build your relationship with them.
· Thank you to a new customer – “I enjoyed getting to know you and I am so excited for this opportunity to be your personal Mary Kay Consultant. Thank you for trusting me with your beautiful face! I will always work for your loyalty. It is my job to make sure you feel special! Thank you for your business and support. With Gratitude, Your Mary Kay Consultant, NAME HERE.”
· Thank you for Reorder- “Thank you for your order. I appreciate your loyalty and I am honored to be your Consultant. “Business goes where it is invited, and stays where it is appreciated”—Mary Kay Ash. With Gratitude, Your Consultant, NAME HERE.”
· Follow up with her in 2 days, 2 weeks, and 2 months
· Enter her and her purchases in your Mary Kay Intouch website by creating sales tickets
· Create a Facebook or Twitter customer group
· Track New Customers Checklist (see attached)
· Track Reorders Checklist (see attached)
· Sign up customers for the Preferred Customer Program (PCP) on your Mary Kay Intouch website to receive the newest catalog, featuring the newest products of the quarter. Feb 15, May 15, Aug 15, Nov 15
Ways to Get More Customers
After you have gone through your list of family and friends, we to look at other areas for your business to continue to grow. One way to do that is through Facial Boxes, and there is training for this on Kathy’s Unit net. A facial box is a small decorative paper box placed at a business location for their customers to register to get a free Mary Kay pampering session with some free product. Another way is through warm chattering.
To get names and numbers while you are out and about, make sure first that your hair is slammin’ and your Mary Kay face is on, and you are dressed appropriately if not in heels/skirt. There are many different approaches, try them all and use what you are comfortable with. After you start talking to her, I always ask if she has ever tried Mary Kay before and how long it has been. If never, you know she doesn’t have a consultant. If it has been fairly recent (1-5 years) ask her if she has a consultant that sends her a catalog and regularly works with her. If she does, tell her we operate on the golden rule and wouldn’t want to step on her consultant’s toes. She will understand. What if she doesn’t want to give you her cell, but wants to give her email? Tell her that sometimes it is more convenient for me to have a phone number as well, because I am not always in front of a computer, and ask if it would be okay if I could have her number.
“Has anyone ever asked you to be a Mary Kay face model? You are so sharp, and I would give you a $10 Gift Card for doing it. I’ll call you to set up your appointment. What would be the best way to contact you, would that be a cell phone number?” Give them gift card and get their name as well as number.
Give them a compliment. “Excuse me, has anyone ever given you a Mary Kay gift card? This is good for a pampering session and $10 FREE at your appointment. I’ll call you to set up a time for us to get together. What would be the best way to contact you, would that be a cell phone number?” Get name and number to call to book.
Get a business card ready. Smile at them and say “Would you like a gift certificate?” and hand them the gift card. “This is good for a pampering session and $10 FREE at your appointment. I’ll call you to set up a time for us to get together. What would be the best way to contact you, would that be a cell phone number?”
When you write down her name and phone number, date the piece of paper and write where you were (doctor’s office, Applebees, Target, etc). This way when you call her “Hi X, this is NAME HERE, I gave you my gift card when you were at PLACE and I just wanted to see what your schedule looked like this week or next so we can schedule a time for you to redeem your gift card. (then go into standard booking approach).
· Facial box info (see attached)
Discounts
As a Mary Kay Consultant, you are eligible for different discounts. Enjoy discounts at TMobile, Fed Ex, Dell, and AT&T. To find out more about these savings, log on to marykayintouch.com go to Ordering> Exclusive Savings.
We also have an exclusive Queen Bees Discount Program with Office Depot. We receive great discounts on office supplies and substantial savings on printing when we use our discount code. Please this discount code online or at the store for fantastic savings 8012 077 3024.