Isam Bashiti Continued

Isam Bashiti Continued

BACKGROUND SUMMARY

A highly motivated, profit-oriented professional with over 25 year’s Executive Management experience. Background includes transferable expertise in sales, marketing, international operations, strategic planning and general management. Proven track record. Developed long term relationship. With current and potential markets.

KEY SKILL SUMMARY

Retail & Distribution Import/Export International Expansion

Business Development Start Up Operations Operations Management Food & Beverage Retail Operations S &M Management

PROFESSIONAL EXPERIENCE

Senior Sales Executive 04/2007 - Till present

Conns Electronics & appliances

Dallas, Texas

·  Reviewing stocks on daily basis ensuring availability of stocks to consumers.

·  Helping& mentoring the newly hired staff

·  Interviewing clients to comply with their needs and demonstrating products features, availability and meeting their needs.

·  Building up a data bank for clients to ensure prompt follow up after actual sales to be sure that client is happy and satisfied. As well as using this data record for future new business.

·  Depending on client’s financial position so can offer him / her credit facility then processing the required credit application.

Retail Store Manager 02/2004-03/2007

Floor and Carpet Mills

Plano, Texas

·  Responsible for total operation, hiring technical personnel, placing orders, receiving, evaluate and calculate the requirement for each project.

·  Quality control for each project, upon completion I will go to the site and ensure total customer satisfaction

·  Ensuring account receivable and payables are controlled on daily and monthly basis.

Chief Executive Officer / Patient Advocate.

Advanced Pain & Injury Centre, Dallas, Texas. 2002-2004

·  Managing one of the most recognized and successful chiropractic centers in Dallas, Texas. Duties include supervising total operation with the various departments with particular emphasis on administration, expenses, logistics, insurance reports, reviewing monthly statements, coordinating all correspondence with lawyers and referrals to clinics & hospitals.

·  Establishing a department under patient’s advocacy, attending to patient’s relation, ensuring patient’s satisfaction, investigating any negative issues and complaints.

·  Introduced and developed a computerized system with full integration between reception, treatments and relative charges leading to an accurate daily and monthly billing.

·  Supervising the marketing department and improved Clinic’s referral flow.

·  Reviewing periodically patients’ records ensuring treatment continuation and decreasing the amount of dropouts, which secured the business status and the flow of inbound patients.

·  Interviewing patients during and after treatments ensuring their compliance with chiropractor’s instructions along with the recommended nutritional plans, which have resulted in total patient satisfaction and accordingly beneficial referrals?

Managing Director, Aramex International, Dallas, Texas. 2000 -2002.

·  Managed a staff of 135. Responsible for company’s operation-from orders through shipments-for distributors and convenience grocery stores. Streamlined the flow of orders by analyzing order content, preparing a pro-forma invoice, determining the best mode of shipment, obtaining client’s approval, placing orders with manufacturers and authorized agents, and analyzing product receiving and shipping processes.

·  Developed an efficient sales route (van sales) covering remote areas, in addition to earning additional cash sales for the low volume stores.

·  Delivered a high level of customer satisfaction, expanded distribution that resulted in a 23% increase in orders from new and existing customers over a two-year period. Cultivated relationships with current and potential clients, ensured continuous prompt order flow and product availability. Coordinated all promotional activities between the manufacturers and distributors to maximize distribution of product. Provided planning for total process of billing and collection.

General Manager- International Management Associates (INMA), Jordan, Saudi Arabia 1996-2000

·  Managed investment property (homes and apartment complexes). Recommended expansion plans for the business, set up organization and procedures, recruited, hired and supervised a staff of 187. Net result was an annual budget of $328 million.

·  Initiated both the Housing Division (the residential housing and apartment projects) and a Construction Division (International Homes Corporation) to develop the company’s own apartment projects for greater profitability.

·  Expanded operations to create a Consumer Products/Beverages Division, including food commodities. Interviewed and negotiated with principle brands to secure valuable product lines. Planned and managed distribution for wholesale, retail and food service outlets throughout the country. In the first year, the Food Division captured 14% of market share.

·  Investigated franchise opportunities, which resulted in creating a Franchise Division (for Nectar-brand natural Irish cosmetics). Started with four showrooms, added three more within ten months.

·  Investment group so pleased with performance and growth of business authorized an INMA Investment Division (traded on the Jordan stock exchange and in commercial real estate complexes)

·  . Profit and loss accountability for all facets of the operation to ensure strategic sales and budgets met, as well as compliance with contract, customer specifications and consumer protection laws. Interacted extensively with accounting personnel and department managers to develop and administer annual forecasts and budget. Utilized information technology to improve sales.

Senior Supply Officer (BC&I) United Nations Relief & Works Agency, Vienna, Austria 1995-1996

·  Contracted to manage BC&I Dept. reporting to CSO. Reviewing five different fields food requirements, planned an adequate purchasing as per UNRWA’s procedure, processed International Tenders for Basic Commodities ensuring total compliance with United Nations rules, regulations, and specifications. Planned the distribution promptly to refugee camps. Led strategic negotiations that reduced food cost drastically, which resulted in a considerable surplus in food allocation (budget). This is addition to local procurement at a competitive level.

·  Negotiated competitive rates and broader insurance coverage for headquarters facilities, vehicles and shipping (including freight and property insurance) ensuring satisfactory claims with prompt settlements. Established a revised shipping routes through various International lines while obtaining most competitive shipping rates

General Manager, Allubab Trading Company, Jordan, Saudi Arabia 1989-1994

·  Key player in the start-up and growth of food products wholesale and Distribution Company. Established the company’s headquarters and two regional offices. During expansion, formed and had total profit and loss accountability for 3 different divisions: Import/distribution of a broad range of consumer food products (dry and frozen) plus food commodities. Coordinated with commercial officers in U.S. Embassies to use USDA enhancement programs to promote products from the United States. Resulted in significant improvements to the bottom line and a greater awareness of U.S. products countrywide. Catering operations in 13 sites. Facilities included a housing complex for 350 families and the preparation of 730 meals daily. Catering contract for Operation Desert Storm personnel using remote kitchens. Expanded catering capabilities to other complexes, hospitals, and military bases. Established meat processing plant and maintenance division.

General Manager, Director Sales & Marketing, 1980-1989

United Trading Corporation (UTC), Alkhobar, KSA,

·  As General Manager, responsible for all facets of Tea and Meat Processing Plant Operations. Developed annual budgets and forecasts, drafted strategic business plans, monitored expenses and payroll, interviewed suppliers, and coordinated purchasing efforts. Increased range of product lines to meet consumer demand. Improved profits by 15% in the first year and 19% in the second year. Managed participation in International Trade Shows. Expanded distribution to cover all three provinces.

·  As Director of Sales and Marketing, increased sales for malls with department stores in three regions by over 300% over three years period. Expanded territorial sales by 150% and received the company’s highest sales award for four consecutive years. Prepared marketing plans and studies. Developed, implemented and led comprehensive sales training programs for salespeople countrywide. Product lines included clothing, house wares, appliances, electronics, bath accessories, arts, home accessories and toys. Managed all recruitment, training, procurement, receiving, planning and product trade shows domestically and internationally.

General Manager, Al-Sawani, Al-khobar Saudi Arabia 1979-1980

·  Managed a shopping complex consisting of a supermarket and department store (with 14 different divisions covering major apparel products, house wares, toys, electronics and sewing notions) Representing major brand leaders from France, Italy, Germany, Spain, United States and Far East. Expanded to Jeddah, Riyadh and other cities in the three provinces. Founded a Biding Division participated in supplying the KFIA project as well as Bechtel projects in Jubail.

·  Attended International Trade shows, participated in buying trips, responsible for the total operation i.e. P&L hiring, & scheduling, designed and employed an effective accounting system covering all aspects, and conducted a series of marketing inelegancies ensuring a compatible & competitive position with market requirement.

Branch Manager, Olayan Group, Dhahran, Saudi Arabia,-NY, USA 1977-1979

·  Managed Sales and Marketing operations with 150+ personnel, generating annual sales of $550 million, increased sales by 10% and recognized with a “Golden Coin” award for the highest company sales in Saudi Arabia.

Director of Food & Beverage, Creve Coeur Club, Peoria, ILL 1975 – 1977

·  A Prestigious Private City Club with 5000 members. Managed the food & Beverage operation, four dining rooms with banquet facilities that accommodate up to 1500 persons, maintained an outstanding operation, improved food & beverage cost by 16% employed tableside service, continental food, introduced an identified menu selection, maintained an outstanding relations with members and board of directors.

EDUCATION AND SKILLS

Bachelor of Science (B.S.), Management, University of Illinois, Chicago, Illinois

Associate Degree (A.A.), Management, Accounting & Computer Mgmt. Bradley University, Peoria, Illinois.

Diploma in Law of Contracts & Agency, Champion School, Dallas, Texas.

Computer Skills: Windows Os, Internet Explorer, Microsoft Word, Microsoft Excel, various e-mail programs.

Language Skills: Fluent in English and Arabic, good knowledge of Hebrew, fair knowledge of French.

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