Unit 1BS2/10 (F980 04) Serve Drinks
This Unit is about serving drinks and accompaniments to customers, answering queries about drinks, and promoting additional products. It also covers maintaining customer and service areas, which includes keeping equipment clean, and emptying bins.When you have completed this Unit, you will have proved you can:
¨ 1BS2/10.1 Prepare and serve drinks and accompaniments
¨ 1BS2/10.2 Maintain customer and service areas during drinks service
Assessor feedback on completion of Unit
Unit 1BS2/10 (F980 04) Serve Drinks
I confirm that the evidence detailed in this Unit is my own work and meets the requirements of the National Occupational standards.
Candidate Signature Date
I confirm that the candidate has achieved all the requirements of this Unit.
Assessor Signature Date
Countersigning Assessor Signature (if applicable) Date
I confirm that the candidate’s sampled work meets the standards specified for this Unit and may be presented for external verification.
Internal Verifier Signature Date
Countersigning Internal Verifier (if applicable) Date
External Verifier Initial and Date (if sampled)
Unit 1BS2/10 (F980 04) Serve Drinks
The assessor must assess statements P1–P3 and P5 by direct observation.
Element 1 — Prepare and serve drinks and accompaniments
P1 Greet and deal with your customers promptly.
P2 Provide your customers with accurate information about drinks and identify their requirements.
P3 Dispense and serve drinks in the correct measures and at the recommended temperature.
P4 Promote additional products as appropriate.
P5 Serve drinks in line with the appropriate service style and legal requirements.
The assessor must assess statements P6–P10 by direct observation.
Element 2 — Maintain customer and service areas during drinks service
P6 Store drinks, drink accompaniments and additional products for service correctly and maintain them at the required level.
P7 Keep service equipment clean, hygienic, tidy and ready to use.
P8 Keep customer and service areas clean, tidy and free from rubbish.
P9 Empty waste bins and bottle containers as necessary.
P10 Secure service areas against unauthorised access. / Element 1 — C1 to C4
Element 2 — C1 to C3 and C5
There must be performance evidence, gathered through observing the candidate’s work for:
C1 Customers (at least one from)
(a) with routine needs
(b) with non-routine needs
C2 Drinks (at least two from)
(a) bottled drinks
(b) draught drinks
(c) dispensed drinks
(d) hot drinks
C3 Drink accompaniments (at least two from)
(a) ice
(b) food garnishes for drinks
(c) accompaniments for hot drinks
(d) decorative items for drinks
C4 Service style (at least one from)
(a) at the table
(b) at the bar
C5 Service style (at least both from)
(a) at the table
(b) at the bar
Evidence for the remaining points under ‘what you must cover’ may be assessed through questioning, witness testimony or simulation.
Unit 1BS2/10 (F980 04) Serve Drinks
P1 / P2 / P3 / P4 / P5 / P6 / P7 / P8 / P9 / P10 / At least one observation from / At least two observations from / At least two observations from / At least one observation from / At least two observations from
C1 a / C1 b / C2 a / C2 b / C2 c / C2 d / C3 a / C3 b / C3 c / C3 d / C4 a / C4 b / C5 a / C5 b
Unit 1BS2/10 (F980 04) Serve Drinks
Knowledge Statements marked by ß cannot be inferred / Completed date or appendix
For the whole Unit
K1* Basic legal requirements relating to the sale of alcoholic drinks on licensed premises.
K2* Your organisation’s standards for customer care and why these should be followed.
K3* Your organisation’s service style.
For Element 1BS2/10.1
K4* Safe and hygienic working practices when preparing and serving drinks and accompaniments and why these are important.
K5* Why correct storage and rotation procedures must be followed for food and drink stocks.
K6* Why waste must be handled and disposed of correctly.
K7* Why spillages and breakages must be reported to the appropriate person.
K8* Why drinks should be served at the correct temperature.
K9* Why it is important to specify to customers the brand names of products on offer.
K10* The types of unexpected situations that may occur when preparing and serving drinks.
Unit 1BS2/10 (F980 04) Serve Drinks
Knowledge Statements marked by ß cannot be inferred / Completed date or appendix
For Element 1BS2/10.2
K11* Safe and hygienic working practices when maintaining service areas and why these are important.
K12* Why correct storage and rotation procedures should be followed.
K13* Why service areas should be kept hygienic and tidy at all times.
K14* Why service areas must be secured from unauthorised access at all times.
K15* Why and to whom customer incidents should be reported.
K16* Why a constant stock of drinks and accompaniments must be maintained.
K17* The types of unexpected situations that may occur when maintaining service areas.
Unit 1BS2/10 (F980 04) Serve Drinks
Supplementary evidence
Evidence/Question / Answer / Date1
2
3
Evidence must come from candidate’s work in the associated work area. There must be sufficient evidence for the assessor to judge that the candidate can achieve the required standard on a consistent basis.
Unit 1BS2/10 (F980 04) Serve Drinks 7
© SQA 2010