Eulf Technical Annex

European Commission - ISA Work Programme

EUROPEAN UNION LOCATION FRAMEWORK

Survey on use and integration of location information within e-Government

Who is running this survey?

This survey is part of the European Commission Joint Research Centre’s European Union Location Framework (EULF), an action supported by the European Union’s programme on Interoperability Solutions for European Public Administrations (ISA). The EULF addresses the exchange and sharing of location information and the use of location based e-Services within the context of e-Government.

Why should you respond?

We are conducting this survey so that we can better understand how your country is using and integrating location information in e-Government in order to identify existing initiatives and best practices that support and facilitate such integration.

The survey is sent toboth the public authority responsible for e-government and the public authority responsible for INSPIRE in your country. We are aware that some questions might be more relevant to one of both communities.However, we believe it is important to involve both in our survey in order to get a complete picture of the use of location information in e-Government.Therefore, we would like to ask you to try to answer the questions as completely and accurately as possible.

How long will it take to complete this survey?

The survey will take approximately 25 minutes to complete.

Content of the survey

The survey consists of four parts:

The first part will help usunderstand the extent to which location information is used and integrated in different public sector processes and public service delivery in your country.
The second part focuses on the observedbenefits of a wider and better use of location information.
The third part contains questions regarding initiatives and actions taken in your country to support and realise the integration of location in e-Government.
The survey ends with a general assessment of the barriers to and enablers of the integration of location in e-Government.

Contactsof the survey

To send your responses, and if you have any questions regarding the survey, please contact us at (email:) and (tel. +39-0332785659).

1.Processes and service delivery

1.1.Processes

Public administration can make use of location information for many purposes and in the context of different public sector processes. We define a process as a set of related activities which transforms a certain input (e.g. a (spatial) dataset) of resources into an output of products or services (e.g. a decision or a map).

Given this definition, to what extent and in which way do you see location information being used in the following ten public sector processes in your country?

For each process, please select one of the following options:

Strongly integrated:

/ the use of location information is fundamental and integrated in mostparts of the process

Partly integrated:

/ the use of location information is integrated in only some parts of the process

Used in support

/ location information is only used in support of the process, i.e. digital location information is used but separate from the administrative process (e.g. by a separate GIS unit).

Not used:

/ location information is not being used in the process, i.e. the process is fully carried out without any use of digital location information
Strongly integrated / Partly integrated / Used in support / Not used / Don’tknow
Registration of citizens (e.g. births,marriage, deaths) / ☐ / ☐ / ☐ / ☐ / ☐
Building permissions / ☐ / ☐ / ☐ / ☐ / ☐
Maintenance of addresses / ☐ / ☐ / ☐ / ☐ / ☐
Registration of a new company / ☐ / ☐ / ☐ / ☐ / ☐
Taxation for citizens / ☐ / ☐ / ☐ / ☐ / ☐
Issuingenvironment-related permits / ☐ / ☐ / ☐ / ☐ / ☐
Registration of real property / ☐ / ☐ / ☐ / ☐ / ☐
Management of patients’ health records / ☐ / ☐ / ☐ / ☐ / ☐
Planning of public transport / ☐ / ☐ / ☐ / ☐ / ☐
Design of spatial zoning plans / ☐ / ☐ / ☐ / ☐ / ☐

What are, in your opinion, good examples of public sector processes in your country in which digital location information is strongly or even fully integrated? Please provide a short description of these processes and, if possible, contact information of involved institutions/individuals.

1.2.Online service delivery to citizens and businesses

Which of the following five services to citizens, making use of location information, are online available in your country?

Available at country level / Available at regional level / Available at the local level / Available as a best practice in few cases / Don’t know
Multimodal trip planner (walk, bus, tram, train, …) / ☐ / ☐ / ☐ / ☐ / ☐
Registration and delineation of recent natural hazard events / ☐ / ☐ / ☐ / ☐ / ☐
Online map-based job search services / ☐ / ☐ / ☐ / ☐ / ☐
Interactive map of doctors and healthcare providers / ☐ / ☐ / ☐ / ☐ / ☐
Tools for supporting citizens’ e-participation in public consultation / ☐ / ☐ / ☐ / ☐ / ☐

Which of the following five services to businesses, making use of location information, are online available in your country?

Available at country level / Available at regional level / Available at the local level / Available as a best practice in few cases / Don’t know
Online application for parcel-based subsidies / ☐ / ☐ / ☐ / ☐ / ☐
Online access to real property data / ☐ / ☐ / ☐ / ☐ / ☐
Online consultation of a business register (e.g. for networking purposes) / ☐ / ☐ / ☐ / ☐ / ☐
Application to explore available industrial and/or commercial sites / ☐ / ☐ / ☐ / ☐ / ☐
Registration of new companies / ☐ / ☐ / ☐ / ☐ / ☐

What are, in your opinion,other good examples of online location-based services to citizens/businesses in your country?Please provide a short description of these services and, if possible, contact information of involved institutions/individuals.

Are there good examples of cross-border e-Government services in which digital location information is strongly or even fully integrated? Possible areas of interest could be in the environments, economic, social, administrative sectors.

Please provide a short description of these processes.

2.Benefits

We would like to know if you think the use of location information in e-Government processes and applications have already delivered benefits in your country

Please indicate to what extent the following benefits for public administrations are observed in your country.

Not at all / Not yet / Low / Medium / High
Cost and time savings / ☐ / ☐ / ☐ / ☐ / ☐
Simplification of processes / ☐ / ☐ / ☐ / ☐ / ☐
More effective public policy-making / ☐ / ☐ / ☐ / ☐ / ☐
Increased collaboration & coordination / ☐ / ☐ / ☐ / ☐ / ☐
Improved quality of processes / ☐ / ☐ / ☐ / ☐ / ☐

Please indicate to what extent the following benefits for citizens and businesses are observed in your country.

Not at all / Not yet / Low / Medium / High
Cost or time savings / ☐ / ☐ / ☐ / ☐ / ☐
Better service delivery / ☐ / ☐ / ☐ / ☐ / ☐
Delivery of new services or products / ☐ / ☐ / ☐ / ☐ / ☐
Improved transparency / ☐ / ☐ / ☐ / ☐ / ☐
Greater participation / ☐ / ☐ / ☐ / ☐ / ☐

Please indicate to what extent the following broader benefits are observed in your country.

Not at all / Not yet / Low / Medium / High
Establishment of new companies / ☐ / ☐ / ☐ / ☐ / ☐
Job creation / ☐ / ☐ / ☐ / ☐ / ☐
Higher citizen engagement / ☐ / ☐ / ☐ / ☐ / ☐
Improved trust in the public sector / ☐ / ☐ / ☐ / ☐ / ☐
More open and transparent government / ☐ / ☐ / ☐ / ☐ / ☐

What actions are in place in your country to measure and monitor the benefits of the use of location information in e-Government?

3.Existing actionsand initiatives

3.1.Strategy

Does the national e-Government strategy/plan of your country include clear objectives with regard to location information and technology?

☐No

☐Yes

☐Don’t know

If yes, please describe briefly what this strategy/plan says about location information.

Is there a specific strategy document regarding the use of location information in e-Government and/or governmental activities in your country? It could be also a chapter in a document/law with a broader scope.

☐Yes, covering both technological and organizational issues

☐Yes, but only on the technological issues (e.g. standards, ICT architecture)

☐Yes, but only on organizational issues (e.g. stakeholders, coordination)

☐No

☐Don’t know

If yes, what is the name and possibly the source of this document or these documents (even if it is only available in your own language)?

What actions are taken to involve users in the development and implementation of this strategy? If users have not been involved to date, please write “none”.

3.2.Organisation and coordination

Which organisation is taking leadership in stimulating and facilitating the use of digital location information in governmental activities?

Please select the option that best describes the situation in your country

☐Nobody, there is a lack of leadership

☐National/regional e-Government body or organisation

☐National/regional Geographic Information body or organisation

☐Both organisations

☐Other organization(s): ………………………………………………………………..

☐Don’t know

Is there a - formal or informal –coordination structure or body in which members of the e-government community and members of the location information community(or GI community) are both represented (this might even be e.g. joint working groups)?

☐Yes

☐No

☐Don’t know

If yes, what is the name of this coordination structure/body?

In which of the following areas is there some form of coordination or collaboration between the e-Government sector and the location information sector (or GI sector)?

☐Procurement of ICT

☐Joint development of applications

☐Establishment of a common ICT architecture

☐Definition and application of standards

☐Integration of processes

☐Other: ………………………………………………………………..

3.3.Data policy

How is access, use and sharing of public sector data (both location and other data) being regulated in your country?Please select oneoption that best describes the situation in your country.

☐Each dataset has its own policy

☐Common policy for several types of dataset but not all

☐Integrated policy for onlylocationdatasets

☐Integrated policy for all datasets (location and non-location)

☐Open data policy for all datasets (location and non-location)

☐Don’t know

In case there is a common or integrated data policy, what is its name and could you indicate the most relevant document where the policy can be found (even if it is only available in your own language)?

Is there a standard license or standard licensing model for location and/or other types of datain your country? If yes, what is the name and possibly the source of this license or licensing model (even if it is only available in your own language)?

Does your country have a single access point for public sector data?

Please select the option that best describes the situation in your country.

☐Yes, for all data

☐Yes, but only for spatial data

☐Yes, but only for administrative data

☐Yes, but only for some other data (not spatial, not administrative)

☐No

☐Don’t know

Does your country have authentic registers of location data?Authentic registers(also called authentic sources or key registers) are core data sets which government agencies are obliged to use.Please select the option that best describes the situation in your country.

☐No

☐Yes, in development

☐Yes, in place

☐Don’t know

If yes, which authentic registers of location data are already in place or in development?

3.4.Standards and interoperability

Which of the following practices apply to your country?

Yes / Partially / No / Don’t know
Systematic approach to standardisation, including the application of GI-standards in e-Government / ☐ / ☐ / ☐ / ☐
ICT architecture document refers to general ICT and GI-standards / ☐ / ☐ / ☐ / ☐
INSPIRE Implementing Rules and Guidelines are well known and actively used / ☐ / ☐ / ☐ / ☐
ISA core vocabularies are well known and actively used / ☐ / ☐ / ☐ / ☐
There is a systematic approach to interoperability testing / ☐ / ☐ / ☐ / ☐
There is a strategy in place regarding the use of Unique Identifiers for data and services / ☐ / ☐ / ☐ / ☐
Mandatory use of (international) standards for e-Government solutions / ☐ / ☐ / ☐ / ☐
Registries for managing generic components of the ICT infrastructure (e.g. to keep test results, code lists, definitions, …) / ☐ / ☐ / ☐ / ☐
ICT guidelines for procurement on how to refer to standards and specifications / ☐ / ☐ / ☐ / ☐
Active participation in ICT standardisation bodies (such as W3C, OASIS …) / ☐ / ☐ / ☐ / ☐
Active participation in GI-standardisation bodies (such as ISO/TC 211, CEN/TC 287, OGC) / ☐ / ☐ / ☐ / ☐

4.Evaluation

In your opinion, what are the key barriersto using location information in e-Government in your country?

No barrier / Minor barrier / Major barrier / Don’t know
Lackof skills & knowledge / ☐ / ☐ / ☐ / ☐
Non supportive legal framework / ☐ / ☐ / ☐ / ☐
Absence of a user driven approach / ☐ / ☐ / ☐ / ☐
Lack of or insufficient coordination / ☐ / ☐ / ☐ / ☐
Lack of funding / ☐ / ☐ / ☐ / ☐
Restrictive & inconsistent data policy / ☐ / ☐ / ☐ / ☐
Lack of common standards / ☐ / ☐ / ☐ / ☐
Lack of cooperation and partnerships / ☐ / ☐ / ☐ / ☐
Difficulties in building a business case / ☐ / ☐ / ☐ / ☐
Little integration of location information in G2G, G2C and G2C processes / ☐ / ☐ / ☐ / ☐
Insufficient access to tools, technologies or guidance for using location information / ☐ / ☐ / ☐ / ☐
Lack of examples from other countries or specific sectors (please name sectors)______/ ☐ / ☐ / ☐ / ☐

Do you see any other barriers that hinder or prevent the use and integration of location information in e-Government in your country?

In your opinion, what are key issues for improving the use of location information in e-Government?Please indicate how important the following issues are for improving the use of location information in e-Government.

Not important / Somewhat important / Important / Very important / Don’t know
Alignment of policies / ☐ / ☐ / ☐ / ☐ / ☐
Integration in e-Government processes / ☐ / ☐ / ☐ / ☐ / ☐
Standardisation & interoperability / ☐ / ☐ / ☐ / ☐ / ☐
Strong focus on costs and benefits / ☐ / ☐ / ☐ / ☐ / ☐
Committed partnerships / ☐ / ☐ / ☐ / ☐ / ☐
An open and balanced data policy / ☐ / ☐ / ☐ / ☐ / ☐
User driven services and products / ☐ / ☐ / ☐ / ☐ / ☐
Training and awareness raising / ☐ / ☐ / ☐ / ☐ / ☐
Effective funding / ☐ / ☐ / ☐ / ☐ / ☐
Leadership and governance / ☐ / ☐ / ☐ / ☐ / ☐

What other initiatives or actions would you recommend for improving the use of location information in e-Government?

We would like to identify some good practices and innovative ways of showing where location information can help in many sectors and across e-Government. Are there examples of good practices in your country you would like to share? (You could also refer to cross sectoral and multi sectoral examples).

Thank you for participating in this survey.If you have any additional comments about this survey, or about the EULF in general, please add them below