VoIP: Getting Started with Using Telephone Features and Voicemail
Delivered by ITS Training Services for Penn State
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Version 06/30/2015
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TABLE OF CONTENTS
User Manuals
Programming Features On Your VoIP Phone
Voicemail
Self-Service Portal
Direct Transfer/Express Messaging Desk
Support Resources
Telecommunications and Networking Services (TNS)
Network Operations Center (NOC)
VoIP and Voicemail Help
Technology Training Resources
Through ITS Training Services
Additional Technology Resources
VoIP: Telephone Features and Voicemail Resources
User Manuals
- Go to
- Select Telephony.
- Select Service Instructions.
- The phone and voicemail manuals are located here. Use the model number of your phone to select the respective manual. The model number is in the upper right-hand corner of your phone.
- Click on the appropriate link to download or print the PDF of the desired manual.
Programming Features On Your VoIP Phone
- Log into your PSU WebAccess ID and password.
- Select Phone Settings. (Safari and Chrome not supported)
- Select User Options.
- If you select Deviceyou can program the following:
- Add/Update your Speed Dials (for use with the Abbreviated Dial feature)
- Under Line Settings you can program the following:
- Forward all calls to a different number (for all lines taken by a button)
- Perform conditional forwarding configurations
- Configure Ring settings
- If you select Personal Address Book you can configure your Cisco personal address book entries. These entries are used to configure your Fast Dials.
- If you select Fast Dials you can configure your Fast Dial list on your phone. This list is accessed under the phone Services menu.
Voicemail
- Phone number:865-4090
- Default password is 1234
Self-Service Portal
- Employees at University Park can now sign up to receive email notifications when they have a new voicemail message on their desk phone. They can also listen to and manage their personal messages through an online portal at The online portal will offer a convenient way for employees at University Park to check their voicemail online from any computer or mobile device at any time. More information is available at
- Information on Voicemail is available on the Telecommunications & Networking Services (TNS) website:
Direct Transfer/Express Messaging Desk
You can forward a person directly into someone’s voicemail box using this featureor you can leave a message without ringing the person’s phone.
To Transfer a caller directly into someone’s voicemailbox:
- Press Transfer
- Dial 3-6200
- Dial the 5-digit phone number of the person’s voicemail box and press #2
- Press Transfer
To leave a message in someone’s voicemailbox without ringing his/her phone:
- Dial 3-6200
- Dial theperson’s 5-digit phone number
Support Resources
Telecommunications and Networking Services (TNS)
The TNS website ( ) allows you to perform the following functions:
- Get additional VoIP and Voicemail information
- Access Voicemail shortcut cards and VoIP Phone shortcuts
- Find long distance information
- Locate Legacy Voice System information
- Submit a Service Inquiry Form
- Submit a Voicemail Ownership Change Form
Network Operations Center (NOC)
- Phone number: 5-4NOC or 5-4662
- Report broken or malfunctioning phones
VoIP and Voicemail Help
- Phone numbers: 3-HELP (3-4357) or 5-HELP (5-43570)
- Voicemail email notification setup:
Email:
VoIP: Getting Started with Using Telephone Features and Voicemail1
Technology Training Resources
Through ITS Training Services
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Additional Technology Resources
Contact the ITService Desk with general technology-related questions by emailing
or call 814-865-4357 (HELP)
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