Diane Ukraine Monagan C: 203-217-7110 Page 2

Diane Ukraine Monagan C: 203-217-7110 Page 2

Diane Ukraine Monagan

Middlebury, CT H: 203-528-3083

linkedin.com/in/diane-monagan C: 203-217-7110

summary

Talent Acquisition Professional with experience in sourcing, screening and selection of highly talented individuals in a wide variety of positions across organizations. Diverse experience includes working in the insurance, financial services and public sector environments. Known for a deep passion for matching the right individuals into positions, the ability to establish excellent rapport with hiring managers and candidates, results orientation, and high quality standards. Core competencies include:

· Relationship Building / · Applicant tracking systems / · Electronic On-Boarding
· College Relations / · Recruiting Cycle / · Career Counseling
· Affirmative Action/EEO / · Mergers and Acquisitions / · Salary Administration
· Structured Interviewing / · Problem Solving / · Process Improvement
· Talent Assessment / · Collaborative style / · Employee Relations

key accomplishments

· Known for working with hiring managers to hire the right person the first time. Examples of positions recruited for include: Registered Nurses, Provider Education Representatives, Credentialing Coordinators, Actuaries, Data Analysts, Accountants, Customer Service Associates and Claim Processors.

· Co-Project Lead on team that created electronic new hire on-boarding system; implementation of system dramatically reduced processing time and advanced goal of going paperless.

· Utilized several certifications in Talent + structured interviews and associated knowledge to promote building a talent based organization. This resulted in dramatically reducing turnover in the call center and maintaining high ratings in customer service and the quality of healthcare for the company’s members.

· Project leader during numerous mergers, acquisitions and divestitures, including startup companies, for all employment, employee relations and policy assimilation issues. Transactions involved companies with as many as 550 employees. Managed consistently smooth transitions.

professional experience

ConnectiCare, Inc., Farmington, CT

Talent Acquisition Consultant 2001 – August 2016

Responsible for working collaboratively with hiring managers to fill a wide variety of positions throughout the organization with highly talented, qualified individuals. Result was building a talent based organization that was customer focused and profitable.

· Consulted with hiring managers to select the right candidates the first time. Identified strategies to recruit for a wide range of positions to identify and select talented, qualified candidates. Examples of positions: Registered Nurses, Provider Education Representatives, Actuaries, Healthcare Data Analysts, Accountants, Customer Service Associates and Claims Processors.

· Co-Project Lead on team that created electronic new hire on-boarding system; implementation of system dramatically reduced processing time and advanced goal of going paperless.

· Coordinated seasonal recruitment for annual open enrollment staff augmentation; filled 60-75 positions on time with talented individuals; many individuals were hired into regular positions.

· Introduced the “Everything Points to You” Employee Referral Award program; employee referrals brought in over 35% of external hires annually.

· Introduced and promoted the use of Talent Plus structured interviews; Talent Plus is a business partner offering several structured interview products to assess candidates’ natural talents and abilities; initiative was instrumental in reducing call center turnover from over 40% to less than 10% in two years. Maintained certification for conducting three structured interviews.

· Coordinated college relations activities which included: running on site education fair, creating and executing summer internship program, and providing career counseling to college graduates in early career positions within the company.

· Responsible for assembling required information for the company’s Affirmative Action Plan and working with an outside law firm to finalize and interpret the plan. Presented results to management and implemented corrective action as appropriate.

Webster Bank, Waterbury, CT

Human Resources Business Partner 1995 – 2001

Fulfilled several roles within Human Resources involving responsibility for coaching and mentoring staff, talent acquisition, employee relations, salary administration and coordinating smooth integrations during many mergers, acquisitions and divestitures.

· Strategized with senior level managers regarding overall and specific staffing needs in a high-volume recruitment environment.

· Structured creative compensation packages to attract highly qualified candidates into key position.

· Analyzed external market and internal data to assist managers in making sound recommendations on compensation and organizational structure.

· Minimized formal employee complaints by working with managers to quickly and effectively resolve employee relations issues.

· Selected to head up a centralized staffing function; established department and set ongoing strategy for the group.

Human Resources Manager 1992 – 1995

Functioned as number two person for overall human resources administration during a five-year period of growth from 500 to 1700 employees. Managed nine individuals at both the professional and clerical levels.

education

MBA, University of Massachusetts Boston, Dorchester, MA

BA, Government and International Studies, University of Notre Dame, South Bend, IN

associations

Staffing Management Association (SMA)