Assistant Practice Manager

Trafalgar House

41-44 Trafalgar Street West

Scarborough

YO12 7AS

Tel: 01723 360098

www.brooksquaresurgery.co.uk

ASSISTANT PRACTICE MANAGER

PERSON SPECIFICATION

ESSENTIAL (SKILLS) / DESIRABLE (SKILLS)
·  Leadership & Management knowledge and skills
·  Skills in management of staff and teams
·  Ability to delegate effectively
·  Human resources (HR procedures and legislation) awareness
·  Change-management skills and ability to support staff
·  Communication and presentation skills, both written and verbal
·  Negotiation and conflict management skills
·  Customer service skills – internal and external customers
·  Ability to communicate difficult messages to patients and families
·  Excellent IT skills
·  Excellent organisational and administrative skills including experience of prioritising and forward planning, and working to deadlines.
·  Continual improvement for quality within the Practice e.g. continual improvement of Practice processes
·  Audit skills – working accurately and attention to detail / ·  Originating and managing projects
·  Awareness of local and national health policy
·  Wider health economy awareness
ESSENTIAL (EXPERIENCE) / DESIRABLE (EXPERIENCE)
·  Previous management experience
·  Line-management experience including staff appraisals (Professional Development Plans), recruitment and induction – motivating staff and promote staff development
·  Managing change
·  ICT experience in using Microsoft Office, Excel, Word, Outlook, Explorer and PowerPoint
·  Experience of dealing with external organisations e.g. NHS agencies / ·  General Practice management
·  Member of a management team
·  SystmOne clinical software
·  Providing a service to the public/patients e.g. reception or administration duties
·  To train staff in-house
·  Working to Care Quality Commission standards
ESSENTIAL (QUALIFICATIONS) / DESIRABLE (QUALS)
·  Level 3 (A level or NVQ3)
·  Management qualification
·  IT qualifications / ·  Degree or equivalent
·  Mentor/coaching qualification
·  Project management
ESSENTIAL (PERSONAL) / DESIRABLE (PERSONAL)
·  Self-directed manager – aware of management styles
·  Enthusiasm for role and highly motivated
·  Continual Professional Development - Evidence of recent self-directed learning or development.
·  Flexible attitude to the requirements of the role – a ‘can do’ attitude – reliable and dedicated.
·  Adaptable to change, innovative and forward thinking
·  Team player – evidence of team working
·  Ability to work autonomously and initiate/self-direct own workload
·  An understanding, acceptance and adherence to the need for confidentiality
·  Awareness of equality and diversity
·  Adaptable to change.
·  Innovative, strategic and critical thinker
·  Ability to relate to the culture of Practice
·  Empathy for the healthcare environment / ·  Able to develop local networks

BSS Person Specification Assistant Practice Manager 2015 Page 1 of 1