JOB DESCRIPTION

POST: Shelter Manager

SALARY:£24,000 per annum

HOURS: 37.5

CONTRACT LENGTH: September 2017– May 2018

LINE MANAGER: Centre Manager

Principle Duties:

  1. To be responsible for and ensure the delivery of 2 winter shelters during the 2017-2018 season.
  2. To be accountable for health and safety within the winter shelter project and promote safe operating practices.
  3. To wrap up the project once completed, organise an end of shelter event and be part of the evaluation.
  4. To complete an annual survey with staff, and collect feedback.
  5. To facilitate recruitment of staff.
  6. To manage the Case Coordinator, Volunteer Coordinator, Resource Coordinator and Team Leaders and provide supervision once every four weeks.
  7. To complete staff rota’s and ensure adequate cover.
  8. To make decisions on complex referrals, manage risk in relation to clients and manage exclusions from the project.
  9. To ensure that the computer database is adopted and appropriate technological support is available.
  10. To represent the agency at appropriate meeting including the rough sleepers case conference/winter plan meetings, and various meetings with partner agencies.
  11. To work closely with regulatory bodies such as the Fire Service and the Food Standards Agency, build positive relationships that promote health and safety.
  12. To chair monthly staff meetings and offer opportunities for feedback and development.
  13. To attend the shelter 5 nights a week, including some weekends and work across both shelters.
  14. To liaise with premises both before, during and after the shelter.
  15. To ensure spending is within budget and ensure high standard of financial record keeping are maintained.
  16. To deal with issues, concerns and complaints as and when they arise.
  17. To ensure high standards of health and safety practices and procedures are adopted in the Winter Shelter, including risk assessments, fire safety procedures and the reporting of incidents and accidents.
  18. To ensure the project is opened up and closed down smoothly and appropriately.
  19. To organise an End of Season event.
  20. To report regularly to the Shelter Steering Group

General Duties:

  1. To attend staff meetings and supervision
  2. To handle Petty Cash.
  3. To represent and promote the work of Emmanuel Houseexternally
  4. To inform a member of the management team immediately of any serious incident or accident.
  5. To be committed to the development of the best possible practice at Emmanuel House and encourage social inclusion.
  6. To undertake training as directed and be committed to own professional development.
  7. To adhere to the policies and procedures of Emmanuel House
  8. To be available to work evenings and weekends
  9. To help with incidental tasks associated with the day to day operation of Emmanuel House and the Nottingham Winter Shelter

PERSON SPECICIFICATION

Job Title: Shelter Manager

Factors / Competence Level Required / Essential
/Desirable
Experience / Experience of working with people with multiple and complex needs. / E
Experience of working within homelessness / D
Experience of supporting individuals to make positive change / E
Experience of project management and managing staff / E
Experience of chairing meetings / E
Experience of delivering training / D
Knowledge/
Understanding/
Qualifications
Basic standards of literacy and numeracy / E
Professional qualification in social care / D
Understand the background and circumstances of homeless and vulnerable people and the issues they face. / E
Knowledge of the services available to street homeless people in Nottingham. / D
Understanding of the practical implications of health and safety legislation within the context of the winter shelter. / E
Skills/Abilities / Ability to oversee a project and ensure its effective delivery / E
Ability to manage and support staff and volunteer teams / E
Ability to provide supervision that promotes the support and wellbeing of staff and develops the effective delivery of the project and development of the service. / E
Ability to deliver a project within budget / E
Ability to evaluate risk posed by clients and make decisions that balance the needs of the individual against the welfare of staff, volunteers and other beneficiaries of the project. / E
Ability to compile and present reports / E
Basic IT, database, and data system skills. / E
Working Requirement
Moving between shelters and the support centre quickly and regularly. / E
To work flexibly within a combination of mornings, evenings and weekends as an integral part of the role. / E
Full driving licence, a 4 wheeled vehicle for work use, appropriate insurance for business use and a valid driving licence with no more than 3 penalty points. / D
Equality and Diversity
An understanding and strong commitment to anti discriminatory practice in the workplace and its service delivery / E