INSTRUCTIONS: Please write your name on this page and turn it in with your Scantron when finished. Only your Scantron form will be graded. Please remember to code your PEOPLESOFT ID on your Scantron form. Good luck.
NAME:______Section 1
1. Put the following components of a firm’s strategy in the correct sequential order.
i. operations strategy ii. business strategy iii. competitive priorities iv. corporate mission
A. iii, iv, ii, i
B. iv, ii, i, iii
C. iv, iii, ii, i
D. iv, ii, iii, i
E. ii, iv, iii, i
2. When customer lead time exceeds operation lead time, an appropriate response is to position operations
A. such that the finished goods inventory policy is produce to stock.
B. such that the finished goods inventory policy is produce to order.
C. as a high volume, low variety producer.
D. as a low volume, low variety producer.
E. both A and C are correct.
3. At what stage of the product life cycle does operations concentrate on high volume, efficiency, and low costs while marketing attempts to maintain or increase current market share?
A. Introduction
B. Growth
C. Maturity
D. Decline
E. None of the above
4. If a firm’s competitive priority is to achieve low operations related costs, one way to achieve this is to:
A. increase inventory levels.
B. decrease inventory levels.
C. increase available capacity level.
D. make more realistic delivery lead-time promises.
E. None of the above
5. According to the Coach article and class discussion, Coach’s new approach to business has resulted in:
A. substantial increases in operating income and an increasing sales revenue.
B. new products being rolled out at retail locations on a monthly basis.
C. marketing and operations personnel who are attempting to overthrow CEO Frankfort.
D. poor quality goods hitting the marketplace due to new outsourcing policies.
E. Both A and B are correct
6. Decisions that relate to system capacity, geographic location of facilities, arrangement of departments and placement of equipment are referred to as:
A. system design decisions.
B. system operation decisions.
C. short-term decisions.
D. planning and control decisions.
E. both B and C.
7. Service providers generally:
A. experience a higher degree of customer contact than goods producing operations.
B. have a much higher uniformity of input than do goods producing operations.
C. can measure quality much easier than goods producing operations.
D. often deliver output that is NOT as uniform as that of goods producing operations.
E. Both A and D
8. Which of the following is/are identified as reason(s) why firms undertake ERP in The ABC’s of ERP?
A. Integration of financial data
B. Standardization of manufacturing processes
C. Standardization of human resource information
D. All of the above
E. A and B only
9. A capability that an organization must have just to compete or be considered as a competitor in a particular market is known as:
A. order winner
B. order qualifier
C. competitive advantage
D. scale economies
E. distinctive competency
10. Disassembling and analyzing a competitor’s product in order to facilitate ones own design efforts is known as:
A. robust design.
B. over-the-wall approach to product design.
C. design for disassembly.
D. reverse engineering.
E. design for remanufacturing.