Annexure 4: Spur Kiddies & Kiddies Service: Practical Assessment Sheet

Annexure 4: Spur Kiddies & Kiddies Service: Practical Assessment Sheet

How to complete a practical assessment:

Once the training has been completed, the group needs to practice their newly learnt knowledge & skills.

It is imperative that you, the trainer, allow the trainee to put their theory into practice.

Please practically assess each ‘manager”, while they are completing their daily tasks. You need to OBSERVE their actions, under normal working conditions, in order to assess them.

Each manager is to be assessed against the provided assessment sheet, which is to be completed by the trainer / assessor. NB: While assessing the manager, compare their practices with the standards outlined in this manual / video.

Please ensure that you detail all the actions of the manager, indicating whether they are complying with our standards or not, by making written notes on the Assessment Sheet.

The Assessment Sheet must be forwarded to your training department, with the Written Tests & completed Tracking Sheet in order for the trainee to receive a certificate.

NB:

Do not forget to give feedback to the Trainee on their performance, when you have completed the assessment.

WHEN GIVING FEEDBACK TO THE TRAINEE: PRAISE THEM FOR PRACTICES THAT WERE CORRECT BY EXPLAINING IN DETAIL ALL THE TECHNIQUES THEY SHOULD CONTINUE TO PRACTISE. WHEN CORRECTING THEIR MISTAKES, DO NOT FOCUS ON WHAT WAS WRONG, BUT RATHER, ON HOW TO IMPROVE THEIR PERFORMANCE – SO THAT THEY CAN OPERATE ACCORDING TO THE SPUR STANDARDS.

It is important that you instil good habits in the TRAINEES to ensure that their mistakes are rectified A.S.A.P. and not repeated.

Spur Kiddies & Kiddies Service:

Child Minder Practical AssessmentSheet

NOTE TO ASSESSOR: This assessment sheet has been designed specifically for Child Minders. Should you be assessing your Trainee Manager, please refer to the “Spur Kiddies & Kiddies Service Management Assessment Sheet”.

Assessor: / Trainee:
I.D. Number:
Assessment Date: / Store:
Marks Scored: / % Scored
Assessment Criteria: CHECK LIST: / YES / NO
1. / When carrying out 11h00 and 17H00 checks; the play canyon is checked to ensure it meets the following requirements: (Checklists are utilized to carry out this function)
 / Fun /  / 
 / Balanced /  / 
 / Comfortable /  / 
 / Organised /  / 
 / Safe, and /  / 
 / Hygienic /  / 
Notes
2. / It is ensured that the following items are available for the entertainment of the kiddies
 / Sony Play stations /  / 
 / Appropriate games (ages, non-violent) /  / 
 / Toys /  / 
 / Activity Sheets with Crayons /  / 
 / Headdresses /  / 
 / Balloons /  / 
 / Kiddies Menus /  / 
 / (Additional entertainment) /  / 
 / (Additional entertainment) /  / 
Notes

Total of this page______/ 15

Assessment Criteria: CHECK LIST: / YES / NO
3. / When assisting a new member to join the Secret Tribe, the following steps are carried out:
 / The membership form is filled in /  / 
 / The new member is immediately issued with a membership card /  / 
4 / [Question these issues] What is the purpose of the Secret Tribe fun line?
 / To deal with complaints regarding kiddies facilities and services /  / 
 / Birthday party booking / enquiries /  / 
Notes
5 / When a secret tribe member arrives at the Spur for their birthday the manager ensures that they receive the following:
 / A meal to the value of R25.00 /  / 
6 / When kiddies arrives at the Spur with an exit voucher the manager ensures that the kid receives the following:
 / A meal to the value of R35.00 /  / 
7 / During a vibe meeting the following selling techniques are taught to the waitrons regarding kiddies promotional toys.
 / The promotion must be verbally communicated to the kiddies and parents /  / 
 / Show the toy to the kiddies /  / 
 / Be interactive with the toy at the table /  / 
 / Be knowledgeable about the toy /  / 
 / Be able to assemble the toy and fit batteries if required /  / 
8 / When kiddies are eating in the store, the manager ensures that the following is carried out and available for them.
 / Serving butter knives instead of steak knives /  / 
 / Remembering the wet wipes /  / 
 / Providing teaspoons for younger kids /  / 
 / Ensuring that there’s always tomato sauce /  / 
 / Offering to cut steaks /  / 
 / Offering to take them to play in the PlayCanyon /  / 

Total of this page_____ /17

Assessment Scores:

Total of page 1– 15 / Trainee’s Score / = / marks
Total of page 2– 17 / Trainee’s Score / = / marks
Test Total: / / 32
Test % / = / %

This Trainee needs to improve in the following areas in general:

Feedback was given to the Child Minder on (date):
Signatures:
Assessor: / Trainee:

1

 2004 Spur Corporation