Training facilitation guide
Course name:TIP ESO Portal Training Session
Instructor:
Timing / Slide Number(s) / Subject / Presenter notes00:00 – 05:00 / 1 – 2 / Introduction & Housekeeping
Carry out introductions around the group and ensure everyone is aware of where facilities are and procedures in case of emergency
05:00 – 10:00 / 3 / Learning outcomes
Communicate and then discuss the high-level structure of the days learning outcomes
10:00 – 15:00 / 4and eLearning / What is the ESO Portal?
Explain what it is the ESO Portal provides and what it was designed for. It’s possible that attendees already have this information, but reiterate that this is the message as it should be communicated forward to the attendees of their training sessions. / Select the hyperlink to launch an eLearning demonstration of the portal.
15:00 – 20:00 / 5 / Benefits of the Portal?
Explain the benefits of the Portal. Depending on time and the people that are in your training group, you could even invite the attendees who are already in the Portal to share the benefits that they have experienced.
20:00 – 25:00 / 6 – 7 / Obtaining an AUSKey
Explain the process of obtaining an AUSKey. This is a good opportunity to reinforce what it is we know about obtaining an AUSKey given the lessons learned from ESOs over the last six months.
25:00 – 40:00 / 8 – 10 / Activating & registering
Walk attendees through the process of registering via DVA website, using the AUSKey and then agreeing to the terms and conditions.
40:00 – 60:00 / 11 and eLearning / Set up the organisation
Go through the high-level ideas of what it is that Portal Managers do and then take the attendees through the Portal Manager eLearning activities. / Click the two hyperlinks to walk through eLearning demonstrations
60:00 – 70:00 / 12 and eLearning / Personal details
Walk through the process of updating the personal details and then take the attendees through the eLearning activity. / Click the hyperlink to walk through an eLearning demonstration
70:00 – 100:00 / 13 and eLearning / Online single claim
Explain the concepts and benefits of the online single claim and then take attendees through the eLearning activities. / Click the hyperlink to walk through an eLearning demonstration (this also covers the client entitlement summary)
100:00 – 115:00 / 14 and eLearning / Reviews and appeals
Explain the concepts and benefits of the Reviews and appeals functionality and then take attendees through the eLearning activities. / Click the hyperlink to walk through an eLearning demonstration
115:00 – 130:00 / 15 and eLearning / BEST Grants
Explain the concepts and benefits of the BEST Grants capability and then take attendees through the eLearning activities. / Click the two hyperlinks to walk through eLearning demonstrations
130:00 – 140:00 / 16 – 17 / Questions and comments/Thank you
Once the final eLearning activities have been completed ask attendees if they have any further queries and wrap.