Bulletin Number: / 052104.02
Date: / May 21st, 2004
To: / X / Technical Support Groups
X / All Internal Support
Subject: / Unable to print after upgrading to SPM v.4.6g
Issue / MySabre agents are unable to print to their Sabre printers after upgrading to the Sabre Print Module v. 4.6g, which is included with the MySabre platform. The printers will attach to Sabre via SSL but when the Sabre print queue is released, SPM immediately turns yellow with the error message “Device Unable to Accept Data”
Solution / Install the Sabre Print Module v 4.5g.
Note: Versions of the Sabre Print Module are located at ftp://66.228.35.3/users/.gerry/oadp45/language/language/oadplanguage.45g

Windows 9X Instructions

  1. Shut down the Sabre Print Module.
  2. From explorer, change directories to the C:\SABRE\APPS\OADP directory.
  3. Right click on OADP.EXE and rename it to OADP.46G
  4. Download the appropriate language version of the OADP from ftp://66.228.35.3/users/.gerry/oadp45/language/language/oadplanguage.45gand copy it to C:\SABRE\APPS\OADP directory.
  5. Right click on the file that was downloaded and rename it to OADP.EXE
  6. Start SPM and authenticate through SSL as normal.
All printer configurations, settings, etc… will be retained and standard SPM and SSL techniques will apply.

Windows NT/2000/XP Instructions

Note: If currently running SPM as an application, use the Windows 9X instructions above.
  1. Stop the Sabre Print Module from Services.
  2. Right click on the Sabre Print Module icon located in the system tray.
  3. Click on Exit and then OK to shut down the SPM Status window.
  4. From explorer, change directories to the C:\SABRE\APPS\OADP directory.
  5. Right click on OADP.EXE and rename it to OADP.46G.
  6. Right click on OADPUTIL.EXE and rename it to OADPUTIL.46G.
  7. Download the appropriate language version of the OADP from ftp://66.228.35.3/users/.gerry/oadp45/language/language/oadplanguage.45g and copy it to C:\SABRE\APPS\OADP directory.
  8. Right click on the file that was downloaded and rename it to OADP.EXE
  9. Go to Services in Control Panel
  10. Select but do not start the Sabre Print Module
  11. Select the Log On tab
  12. Check the box labeled Allow Service to Interact with Desktop.
  13. Click on Apply and then OK.
  14. Start SPM and authenticate through SSL as normal.
All printer configurations, settings, etc… will be retained and standard SPM and SSL techniques will apply.
Details / This bulletin is specifically for the scenario of SPM turning yellow after upgrading SPM. We are still investigating why this occurs at some agencies or on some machines but we suspect that we may have introduced some sensitivity or changed something that does not allow SPM to pass the data on to the printer.
We are investigating the cause and are still requesting examples of this situation. The above procedures have proven effective when this scenario is seen and allows the installer to quickly correct the issue without impacting MySabre or SSL printing.
Contacts /
Gerry Davis - POSS