EDNA Y. WASHINGTON Page 2

EDNA Y. WASHINGTON

1112 Ramblewood Road # B Baltimore, MD 21239

Ph. 410.323.6586

SUMMARY OF QUALIFICATIONS

  • Versatile team player that can also work in a individual setting
  • Self-motivated leader with extraordinary, organizational, and problem solving skills
  • Over 10 years of experience in delivering world classCustomer Service
  • Over 3years of Nursing Assistant experience
  • Dynamic Customer Account Manager

PROFESSIONAL EXPERIENCE

Manager Trainee – Aaron’s Sales and Lease, Baltimore, MD 12/2012 – Present

  • Collect revenue, manage the collection process, which is responsible for the lease agreement renewal payment process, and achieve monthly standards and goals.
  • Utilize all tools available, and counsel customers to good payment behaviors so they may acquire ownership.
  • Ensure all renewal lists are worked completely, and diligently each day for superiority

Customer contact, with acceptable call activity/volume.

  • Promoted from a Customer Service Representative to a Manager Trainee.

Assistant Sales Manager– Rent-A-Center, Baltimore, MD 10/2010 –11/2012

  • Greeted and assisted customers by offering enthusiastic sales guidance
  • Increased store balance on rent and revenue through sales activities, andaccount management.
  • Inventory, pricing, reports collection letters, rentals agreements and cash handling.
  • Promoted from a Customer Account Manager to an Assistant Sales Manager.

Support Associate – Johns Hopkins Medicine, Baltimore, MD 04/2006 –04/2009

  • Provided a variety of environmental,nutritional, clinical support, transportation services, and activities to facilitate patient care and customer satisfaction.
  • Exercised abilities to demonstrate appropriate reading level for labels, menus,forms, requisitions, conversations for formulas, patients rosters, and basic instructions
  • Worked under the direction of Registered Nurses.

Environmental Service Worker –Johns Hopkins Hospital, Baltimore, MD 12/2005 - 04/2006

  • Provided expert cleaning of patient’s rooms, operating rooms, offices, restrooms, and corridors
  • Sweep, scrub, strip, seal, wax, and buff floors.
  • Operated various types of janitorial equipment

Administrative Clerk –Proper Staffing, Baltimore, MD 02/2003 -04/2004

  • Operated a multiply line phone system, five lines or more.
  • Performed various administrative assignments that included, receptionist, data entry, manufacturing, and customer relations.

EDUCATION

College Preparatory – Walbrook Senior High - Graduated

Counseling – Community College of Baltimore County – To Present

TRAINING/ CERTIFICATIONS

Introduction to Microsoft Excel- Training- Johns Hopkins Hospital

Certificate of Completion

Introduction to Medical Terminology- Training- Johns Hopkins Hospital

Certification of Completion

Clinical EVS Training Program, Maryland Center for Arts & Technology

Certificate of Completion

TECHNICAL PROGRAMS

Microsoft Office 365, Internet, Windows 7, Windows 8, PowerPoint, Excel