Job description
Job title:Learning and Development Coordinator
Reporting to:Learning and Organisational Development Manager
Job family:Human Resources
Pay level: B2
Role purpose
To have responsibility for coordination and administration of a range of learning and development activities contributing to the smooth operation of the Learning and Organisational Development (L&OD) team and supporting the efficient and effective delivery of the HR Business Plan and People Strategy. The role will work closely with the L&OD Manager to deliver project support in areas across full L&D and Organisational Development remit including Employee Engagement and Wellbeing.
Key accountabilities
Learning and development activities
- Coordinatelearning activitiesacross different sites, such as the corporate induction programme, courses, bite-sized sessions,team away days,management and leadership development programmes, including 360 feedback amongst others:
- Maximise use of the learning management system where appropriate to drive an efficient and accessible process.
- Arrange venues, course materials, equipment and catering, and any other activity to ensure learning activities run smoothly.
- Maintain training records by updating course attendance on the learning management system.
- Deal with issues and cancellations to ensure effective use of resources.
- Monitor that all new starters attend statutory and mandatory training and raise areas of concern.
- Promote courses through newsletters or other media to internal audiences by working collaboratively with the internal communications team.
- Establish productive working relationships and manage the delivery of external and internal providers of learning activitiesensuring they promote a positive image of the NMC.
- ProduceaccurateL&Danalytics and reports including levels of activity, cancellation rates and evaluation datato support management information reporting.
Performance reviews
- Monitor and support managers to support new joiners through the new induction programme and work with Directorates to allocate ‘induction buddy’ scheme.
- Monitor the bi-annual performance review completion return, maintain up-to-date completion tracker for KPI reporting informing managers of completion rates.
- Respond to and resolveperformance review process and technical queries in a timely manner. Responsible for supporting the team to drive completion rates.
Systems
- Maintain and update information on the learning management system regularly and proactively, such as adding course dates, creating processes that support development programmes, updating course outlines, monitoring waiting lists, etc.
- Manage and administer the learning management systemin absence of the e-learning technologist, responding to queries and creating reports.
- Maintain and proactively update the Intranet pages of the L&OD team ensuring up-to-date, relevant and engaging content.
- Updateelements of e-learning contentunder the supervision of the L&OD Adviser by working collaboratively with the e-learning technologist.
Supporting the team
- Manage the team’s finance process including the set-up of supplier contracts, purchase orders and processing invoices according to NMC processes in a timely manner. Track budgetperformance and provide regular updates to the team and to the L&OD Manager.
- Act as a point of contactin the L&OD team (either via phone, email or L&D Inbox)respondingto queries or escalating requests to provide a timely and effective service.
- To deputise for the L&D Officer in their absence
- Work collaboratively with other administrators within the department and across the NMC.
- Identify areas for improvement and recommend solutions within own working area and across teams.
- Develop training skills in order to deliver basic training under the guidance, coaching and support of the L&OD Advisor and Manager.
- Support the L&OD team with any ad-hoc projects as required.
This job description is not exhaustive and as such the post holder is expected to be flexible. Any changes will only be made following a discussion with the post holder.
Person specification
Job title:Learning and Development Coordinator
Knowledge and experience
Essential:
- Educated to ‘A’ level or equivalent
- Administration and co-ordination experience in a busy working environment, ideally in a training/L&D function or relevant related background (e.g. events)
- Excellent computer literacy including knowledge of Microsoft Word, Excel and PowerPoint
Experience of using databases and systems including running reports
Desirable:
- Knowledge of learning management systems
- Experience of administering finance processes
Skills and behaviours
Essential:
- Excellent organisational and co-ordination skills with strong attention to detail
- Strong numeracy and accuracy skills including the ability to analyse and interpret data
- Excellent verbal and written communication skills and interpersonal skills with people at all levels
- Outstanding customer service skills
Desirable:
- Ability to conduct engaging presentations
Personal qualities
Essential:
- Ability to work collaboratively as part of a team
- Ability to work on own initiative with minimum supervision and manage workload in a fast paced environment
- Highly motivated with a flexible approach
- An understanding of the importance of equality and diversity within the environment that the NMC operates
Office of the Chair and Chief Executive August 2017Page 1 of 3