OBJECTIVE:
Looking for a position that allows me to utilize my experience along with my technical skills, to further an organization, and simultaneously progress with the Company
QUALIFICATION:
WORK EXPERIENCE:
Ø Worked for IBM in Thomson Reuters client location as Team Lead (Technical Onsite) from April 2015- April 2016
Ø Worked in TechCinfomatrix Pvt Ltd, as Desktop Support Engineer from Sep 2012 to April 2015
TRAININGS AND CERTIFICATIONS:
SKILS AND CAPABILITIES:
· Self starter with capability to work separately with minimum supervision
· Outstanding customer relations and communication skills
· Exceptional logic and problem solving skills
· Group effort and teamwork focused
· Profound ability to follow instructions and finish work assignments in a opportune manner
PROFESSIONAL EXPERIENCE:
Thomson Reuters:
(IBM Process)
Period : April 2015- April 2016
Designation : Technical Lead (IT)
Team Size : 12
· Educating the IT Helpdesk Technicians on infrastructure related topics and motivating them towards a proactive response at the time of an Infrastructure failure or service impact.
· Working on tickets through HP service manager.
· Configure and troubleshoot of Domain relations for work stations, mobile devices & laptops
· Diagnose and resolve unique, nonrecurring problems associated with application software, operating systems and hardware.
· Determine the source of problems and classify their level, priority and nature. Escalate to concern team if issue unresolved and providing support until its resolved
· Configure, update, maintain, troubleshoot and support workstations, laptops, mobile devices and cisco phones.
· (Installing applications and trouble shooting like Citrix, sap, cognos, kronos, vmware’s, thomson internal softwares.
· Installing certificates for wifi and vpn access, and trouble shooting their access
· Adding user to groups for paticular application access, printers, team laptop’s and network drives
· Creating users, applying policies, adding groups for permissions.
· Configuring mobile devices for mails and wifi.
· Installing, Configuring and Troubleshooting of hardware devices, software applications, & network devices
· Creating VM’S and troubleshooting the applications in Virtual Machines
· Supporting remote users for trouble shooting the issues.
· User profile reset, Trouble shooting outlook mail related issues.
· Installing Microsoft operating system (WIN7) through SCCM
· Installing auto patches and service packs for windows operating System Technologies
· Escalating operational issues to corporate tier-2/3 support teams and tracking to the closure
· Configuring corporate and personal devices over corporate network
· Checking up sccm and antivirus updates
· Providing remote support through dameware and RDS software’s for internal and eternal user’s
· Educating user’s regarding third party tools usage and visiting uncertified wesite’s and risk of information security
· Providing antivirus report for infected and threat escalated systems
· Providing support while mantenance shutdown or server restart activities
· Issuing and keeping track of assets.
· Maintaining the hardware inventory for desktop /serves /network equipment’s and periodically checking for their warranty up gradation
TechC Infomatrix:
Period : Sep 2012 – April 2015
Designation : Desktop Support Engineer
· Installation of operating system WinXP/Windows Vista/Windows7.
· Maintenance of LAN and WAN Networks
· Install operating system software, including updates and releases
· Maintain system services at the agreed upon customer service levels
· Install, move, upgrade, and test system operating software
· Maintaining downtime to solve Hardware and software Application Problems
· Evaluate different methods of implementing or upgrading a LAN and WAN
· Installation and Configuration of Laptops like Dell, IBM, Lenovo, etc.
· Installation and Configuration of Application Software as per user Requirement
· Provide technical assistance in resolving, and repairing Hardware, Software and network Operational problems.
· Installation & maintenance of workstations, storage devices, backup devices and peripherals.
· Completely overtaking the leads of Level 1 & Level 2.
· Designing the Backup Strategy for the sites well as restoration. Ensuring scheduled/unscheduled Backups as per backup plan.
· Assembling systems and monitoring hardware components of desktop .
PERSONAL PROFILE:
Name : Mohammed Javeed
Father’s Name : AK. Iqbal
Date of Birth : 13th August 1988
Sex : Male
Marital Status : Single
Nationality : INDIAN
Passport No : K7656576
Languages : English, Hindi, Urdu.
Permanent Address : 11-3-384/2/45/1,Srinivasnagar,Chilkalguda
Secunderabad ,Hyderabad (India)– 500 061
Phone : +97455781465
E-mail :
I hereby confirm that the above-mentioned details are accurate and correct.
Mohammed Javeed.