Restaurant/Bistro
of the Year
Title Sponsor
www.grandbrighton.co.uk
Restaurant/Bistro of the Year
Please give details of the person we should contact with regard to this entry. Note that the email given here will be the email address we will use for all future correspondence.
Contact name:
Business name (that may be used in future publicity):
Full business address:
County:
Postcode:
Telephone number:
Main contact email address:
Twitter:
Website:
Details of any other websites you would like us to look at regarding your entry:
When is your business open?
How long you have been operating as a business?
How many staff do you employ (full and part time, including yourselves)?
Please give a brief description of your business (max 200 words).
TYPE ANSWER HERE
1. Please list any awards, accreditations and accolades achieved in the last two years. Include title, organising body, level and date achieved eg AA, Michelin, local awards, TripAdvisor certificates etc.
TYPE ANSWER HERE
2. What makes your business special and why should you win this award (max 300 words)?
TYPE ANSWER HERE
Checklist
□ What makes you different from your competitors and worthy of an award?
3. With regard to your customer service what do you do to ensure your visitors have a memorable time when they are with you (max 300 words)?
TYPE ANSWER HERE
Checklist
□ Detail what you do to exceed your visitors’ expectations?
□ How do you gather and use feedback?
4. What improvements and/or developments have you made to your business to improve your customers’ experience within the last 2 years (max 300 words)?
TYPE ANSWER HERE
Checklist
□ This could include facilities, new experiences etc
□ Was it a result of customer feedback?
□ What has been the impact eg % increase in positive feedback, sales etc.
5. What facilities and services do you offer to ensure that your business is inclusive and accessible to all (max 300 words)?
TYPE ANSWER HERE
Checklist
□ Details of any specific training undertaken eg Welcome All
□ In what alternative formats can you provide information about your business?
□ How do you promote the accessibility of your establishment? Is there a link from your home page to information eg to an access statement with images?
□ Does your website have information on accessibility via road and public transport (downloadable maps), wifi, mobile signal etc
□ Don’t forget anything you do with regard to sensory, auditory, dietary and allergen requirements.
6. What steps have you taken to be more sustainable eg reducing your environmental impact, supporting your local economy/community and how has this benefited your business (max 300 words)?
TYPE ANSWER HERE
Checklist
□ Do you use local staff/suppliers/services/products eg food and drink etc?
□ What have you done regarding re-using, recycling, reducing - energy use, waste, water etc, using eco friendly/fair-trade/energy efficient products etc?
□ Do you encourage your staff/visitors to get involved eg feedback, suggestion box, using public transport etc?
□ How do you promote your actions to visitors/staff?
□ How do you work with the local community and charities?
□ How do you promote other local businesses?
7. What innovative marketing have you done to attract new and repeat business and what was the result eg increased bookings etc (max 300 words)?
TYPE ANSWER HERE
Checklist
□ Detail any packages you offer or marketing partnerships with other businesses
□ Give examples of innovative promotional campaigns
□ Upgrades to your website/online booking
□ Innovative use of social media
□ Include links to online marketing activities and PR.
8. Have you (and your staff if appropriate) undertaken any training which has resulted in improved customer service (max 300 words)?
TYPE ANSWER HERE
Checklist
□ This could include courses, workshops, conferences, networking events, staff briefing, online courses etc
□ Give details of any customer service awards, accolades or accreditation you have received.
9. How do you ensure that your food and drink are of the highest quality and what makes your food/drink special? (max 300 words)?
TYPE ANSWER HERE
Checklist
□ Is it the locally sourced ingredients and the way that you promote this?
□ The creative menu choices?
□ The way it is prepared and presented?
□ Your customer service?
□ Something else?
What to do now
□ Please return your entry as a Word document along with any supporting evidence (max one attachment of 5mb) by email to before the closing date given on the website.
□ Future communications will be from Services for Tourism Ltd, who are managing the Beautiful South Awards on behalf of Tourism South East the email address is , please add this to your address book to avoid communications being treated as spam/junk. When you submit your entry you will receive an email acknowledging it. If you do not please check your spam/junk folders and failing that contact us.
□ We will contact the email address given on this entry form so please ensure that this is the correct address for all future correspondence.
□ We reserve the right to split or merge categories if the volume or diversity of entrants warrants it. We also reserve the right to move entries from one category to another should this result in a better ‘category match’. Should either of these changes occur we will consult with all businesses affected.
□ The initial judging will be based on the information provided within the application form along with websites, review sites such as TripAdvisor and other external sources. Three to five businesses will normally be short listed in the first stage of judging for each category. Shortlisted businesses will be visited (mystery shopped where possible).
□ It is a requirement of entry that you agree to waive or refund the cost of a mystery visit should your entry be successful in being shortlisted and a mystery visit arranged. Please ensure that all your staff are aware of this. If your internal procedures require you to issue a purchase order or set up Services for Tourism Ltd as a supplier please can you do this if you are shortlisted.
□ A mystery visit will normally comprise a visit including relevant meals and refreshments, for up to 2 guests. Should you be nominated in the national VisitEngland awards a further visit for up to 2 guests may take place. Receipt of your entry is taken as agreement to this requirement.
□ For entrants that are nominated to represent the region in the VisitEngland awards your entry is taken as agreement that we may share our mystery shop reports with the VisitEngland judges.
Please tick one of the following:
□ I am a current member of Tourism South East and entitled to free entry to the Awards. My membership number is …………………………………………………..
□ I am applying as a non member for entrance into the Beautiful South Awards and understand that I will be invoiced for £65 plus VAT as a contribution towards administration costs.*
*The non member fee (and membership of TSE) entitles entrance into two categories in the awards – plus Access and Sustainability category. Payment must be made before the awards closing date otherwise your awards entry will not be submitted for judging.
All entry forms are copyright Services for Tourism Ltd 2017Ó.
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