JOB TITLE: Instructional Technology Technician
DEPARTMENT: InstructionFLSA: Non-Exempt
LOCATION: Union CampusLEVEL: 103
REPORTS TO: Instructional Technology CoordinatorDATE: 03/08/2010
POSITION SUMMARY:
Install, configure, update, troubleshoot and maintain classroom instructional technology hardware, software, and peripherals for the main campus and satellite campuses. Provide training and technical support for student, faculty, and staff access to audio visual and instructional technology resources. Provide support as needed for instructional computer labs.
ESSENTIAL TASKS:
Schedule, monitor usage, setup, maintain, service and inventory classroom technology, audio visual equipment and instructional technology equipment.
Provide training and technical support to faculty and staff in regards to instructional technology and audio visual equipment; assist faculty with classroom hardware and software problems as requested.
Respond to faculty or staff requests for loan of audio visual equipment.
Prepare and maintain training documentation for faculty and staff on the use of classroom technology and presentation systems.
Install, modify, repair and maintain fixed and mobile classroom interactive audio/video systems used for real-time presentation, course capture, streaming video, and podcasting.
Assemble, install, initialize and maintain desktop computer hardware and software systems, especially those used in AV-equipped classrooms.
Identify computer hardware and software malfunctions and perform appropriate repairs to equipment; perform troubleshooting and preventive maintenance as necessary.
Identify and recommend the replacement/purchase of audio visual and computer equipment as faculty and staff needs change.
Stay current with new audio visual and computer equipment and trends.
Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.
ADDITIONAL DUTIES:
Set up and operate technical and/or audio visual equipment at College events.
Adjustment of hours involving evening and/or weekend work may be required.
Perform other related duties as may be assigned.
Assist computer technicians as needed.
KNOWLEDGE, SKILLS, and ABILITIES:
Knowledge of department and college policies, procedures, and practices with the ability to answer work related questions; and/or interpret and apply these guidelines correctly in various situations
Knowledge of College Information Technology policy.
Familiarity with a wide variety of personal computer systems and peripherals.
Working knowledge of PC hardware; repair and troubleshooting techniques.
A complete understanding of classroom AV.
Mechanical ability sufficient to install, modify, and make basic repairs of audio visual equipment.
Excellent oral and written communication skills.
Excellent interpersonal and customer service skills.
Ability to establish and maintain cooperative working relationships with employees at all levels.
Familiarity with general office and specialized applications necessary to initiate and modify job assignments.
Ability to work with minimum supervision and meet deadlines.
Ability to adapt to frequent changes in technologies.
LEADERSHIP and COMMUNICATION SKILLS:
Instruct or train others through explanation and/or demonstration; make recommendations based on technical expertise.
Follow complex technical instructions, solve technical problems, disseminate information regarding policies and procedures; and provide extensive customer service to internal or external customers.
DECISION-MAKING and ANALYTICAL SKILLS:
Requires making decisions which may affect students, faculty, staff, or community members.
Requires ability to perform specialized technical work involving data collection, evaluation, analysis and troubleshooting.
Report on operations and activities of a department.
Perform general coordination of individual or departmental activities.
EQUIPMENT/SOFTWARE:
Use office machines such as telephones, fax machines, scanners, copiers or calculators.
Use computers for word processing, spreadsheets, PowerPoint presentations, or custom applications; and/or use hand-held power equipment.
Use, develop, or repair electronics, hardware, or network systems.
Install, use and troubleshoot educational audio and video equipment, including audio amplification systems, video cameras, digital projectors and interactive whiteboards.
Use software for course capture, streaming video, and podcasting systems used in classrooms.
Use small hand tools.
WORKING CONDITIONS - the following physical conditions and hazards may be encountered in this position:
While performing the duties of this job, the employee is in an indoor environment with potential risk of electrical shock.
The noise level in the work environment is usually moderate.
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to walk or stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
The position may also require close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
POSITIONS SUPERVISED:
None
EDUCATION, EXPERIENCE, and LICENSES/CERTIFICATIONS: (A comparable amount of training, education or experience may be substituted for the minimum qualifications.)
Associates degree
One year related experience
Must possess a valid driver’s license
Signatures
I have read and reviewed the above job description with my immediate supervisor.
Employee Signature/DateSupervisor Signature/Date