RAHUL SOMAN ACHARYA

SERVICE ENGINEER

Mobile:+97339517629.

E mail : .

P.O BOX:

Behrain

CAREER OBJECTIVE

To be a value based professional in the corporate world with a determination to perform better and to hold the values of integrity, ethics and professionalism as the ground rules to excel in the career.

PROFESSIONAL SUMMARY

Highly experienced Service Engineer with strong background in software/hardware computer repair (field and lab) and IT network system administration. Qualified for the following:

  • Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network.
  • Performing computerinstallationand operating system configuration in designated networks.
  • Proficient in LAN, WAN, and networkinstallation, monitor, and programming.
  • Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners.
  • Extensive knowledge of technology terms and developments.
  • Exceptional customer service skills, account management, follow up, and sales.
  • Ability to instruct users with computer and presentation skills.

WORK EXPERIENCE

Service Engineer at Sky Line Computers, India from Feb 2009- Jan 2010

Performance Summay

  • Planned, assembled, and installed computer systems in designated networks as per specifications.
  • Installed and configured IT network components and assisted in the implementation of designed IT network configuration.
  • Performed customer services on different firms’ departments and resolved hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning.
  • Monitored and administered IT systems of firms and made recommendations to senior managers regarding hardware replacements, upgrades and new installations required.
  • Provided solutions and technical guidance to clients facing technical issues and difficulties.
  • Maintained records of hardware issues, performance and supplies.

Service Engineer at Computer Park, India from March 2010- April 2013

Performance Summary

  • Installed, repaired, maintained, and upgraded desktop and notebook computers; performed maintenance on printers.
  • Participated in on-site training sessions.
  • Attended IT forums, conferences, and networking events.
  • Manage a team of 13 PC techs, in-house and remote contractors.
  • Facilitate on-site consulting training for PC techs.
  • Install, repair, maintain, and upgrade desktop and notebook computers as well as printers.

KEY SKILLS & STRENGHTS

  • Efficient troubleshooter and problem solver.
  • Customer service oriented: Ability to serve and communicate with different types of customers efficiently.
  • Effective time management – Can solve complex system problems in minimum time

TECHNICAL SKILLS : COMPUTER HARDWARE AND SOFTWARE

  • Operating Systems – Win XP, 7, 8, NT, 2013, OS X and Linux-based OS.
  • Microsoft Office suites – 2003/2007/2010, QuickBooks and Tally 9.
  • MS Exchange, Antivirus and firewall.
  • Various types of PC hardware such as, Apple/Mac, Dell, HP and Toshiba.

EDUCATIONAL QUALIFICATION

●Diploma in Computer Hardware Networking from Corona Microsoft

Academy 2007 - 2009.

●Awarded Diplomain Professional Diploma in Network Engineering, CCNA

(2years) from Keltron RIC. 2011-2012.

PERSONAL PROFILE

Name : Rahul SomanAcharya.

Date of Birth : 07-08-1989.

Sex : Male.

Nationality : Indian.

Religion & Caste : Hindu,Vishwa Brahmin.

Marital Status : Single.

Languages Known : English, Hindi, Tamil ,Malayalam.

Mobile Phone No. : +97339517629.

E-Mail Id : .

Permanent Address : Rahul Nivas, Thrikodithanam P.O

Changanacherry, India.

I hereby declare that all the information given above is true and correct to the best of my knowledge and belief.

Rahul Soman Acharya