PRAIRIEVIEW SHOPPING CENTER
Emergency Procedures
Emergency Procedures
First Call 9-1-1
q To report a medical emergency.
q To save a life.
q To report a fire.
q To report or prevent a crime that is occurring, has just occurred, or is about to occur.
This number provides direct access to police, fire, ambulance, and rescue assistance. If one of the above named emergencies occurs at Prairieview Shopping Center, FIRST call 9-1-1, and then call Cushman & Wakefield/NorthMarq 24-hour Facilities Line at (952) 831-1001.
q Give building address.
q Provide store name and location.
q Explain the emergency situation.
Building Contact List
Eden Prairie Police Department (non-emergency): (952) 949-6200
Eden Prairie Fire Department (non-emergency): (952) 949-8361
Eden Prairie Public Works Department (water/sewer): (952) 949-8382 or
(952) 949-8380
Xcel Energy (Electric Emergency/Outage): (800) 895-1999
Centerpoint Energy (Gas Leak): (612) 372-5050 or
(800-296-9815
Cushman & Wakefield/ NorthMarq 24-hour Facilities Hotline: (952) 831-1001
Kurt Stenson, Senior Property Manager: (952) 893-8242
Jessica Lindquist, Assistant Property Manager: (952) 837-8662
Bomb Threat
If you receive a bomb threat or find a suspicious package:
1. Keep the caller on the phone as long as possible; find out and record as much information as you can, i.e.:
a) Caller's intent, timing of bomb, location.
b) Caller’s age.
c) Caller’s sex.
d) Accent or slang used.
e) Background noise.
2. Call 9-1-1 and state the following information:
a) You have received a bomb threat.
b) Location:
– Building name: Prairieview Shopping Center
– Building address: Appropriate building address
Eden Prairie, MN
– Your company’s name and suite number; your name.
c) Follow any procedures/instructions that the police give you.
3. Call Cushman & Wakefield/NorthMarq at (952) 831-1001 and state the following information:
a) You have received a bomb threat.
b) Your location:
– Building name: Prairieview Shopping Center
– Building address: Appropriate building address
Eden Prairie, Minnesota
– Your company’s name and suite number; your name.
c) Relay any procedures/instructions to Cushman & Wakefield/NorthMarq that police have given to you.
Tenant Handbook & Emergency Procedures Prairieview Shopping Center (A-2)
PRAIRIEVIEW SHOPPING CENTER
Emergency Procedures
Fire Emergency Procedures
Reporting a fire:
1. Close the door leading to the source of the fire.
2. Once in a safe location, CALL 9-1-1 and state the following information:
a) There is a fire emergency.
b) Give the building name and address: Prairieview Shopping Center
Appropriate building address
Eden Prairie, Minnesota
c) Explain what type of fire it is and the details you know.
3. Call Cushman & Wakefield/NorthMarq at (952) 831-1001 and state the following information:
a) You have called 9-1-1 and reported a fire emergency.
b) Give them the same information provided to 9-1-1 (See #2 above).
When the alarm sounds:
4. If the fire/smoke alarms go off, evacuate the building immediately. Close office doors as you leave, but do not lock them. Follow the exit signs to the nearest exit, and exit the building. Building exits will be marked with exit signs. It is important to move away from all entrances, fire lanes, and the loading dock area. When developing an emergency procedures plan for your store, we suggest designating a safe meeting area away from the building entrances, fire lanes, and loading docks. The fire department and/or personnel will notify tenants when it is safe to return to the building.
5. If heavy smoke is present, stay near the floor where the air is better. Take short breaths and breathe through your nose.
6. Proceed to the nearest exit.
7. Once outside, move as far away from the building as possible. Please stay clear of building entrances since fire and emergency personnel will use these. Designate a meeting place for your employees and make sure everyone is present.
7. DO NOT attempt to fight the fire.
8. If you notice a ‘trouble’ signal on your monitoring panel, or if the panel is ‘beeping’, please call Cushman & Wakefield/NorthMarq at (952) 831-1001 and explain the situation. Tell them your store name and location, along with any information you can gather from the panel. These panels are monitored by a 3rd party agency.
Intruders
1. If you are able to move to a safe area, you should do so immediately.
2. Remember as many details about the intruder(s) as you can.
3. Call 9-1-1.
4. Call Cushman and Wakefield/NorthMarq at (952) 831-1001 after the situation is resolved, or on the next business day to report the incident.
Medical Emergency of an Employee or Visitor
1. Call 9-1-1.
2. State the following information:
a) You need medical assistance.
b) Building name and location: Prairieview Shopping Center
Appropriate building address
Eden Prairie, Minnesota
c) Type of illness or injury.
d) Individual's present condition.
3. Call Cushman & Wakefield/NorthMarq at (952) 831-1001 and state the following information:
a) You have called 9-1-1 and have requested medical assistance.
b) Inform them of the same information provided to 9-1-1 (See 2 above).
c) Your name and individual's name, if known.
d) Do Not move the injured person unless their position is causing more harm.
Do try to make them comfortable and reassure them.
e) If possible, have someone from your store meet the emergency crew at the front door of the building to quickly direct them to the injured person.
Power Failure
In the event of a power outage, your space should have designated emergency lighting throughout.
1. In the event of a power failure in your space or in the building, call Cushman & Wakefield/NorthMarq immediately at (952) 831-1001. We will then be in contact with the appropriate utility supplier and follow-up with you with any updates.
2. If you are instructed to evacuate, do so immediately. Return to the building when instructed by the proper authorities.
Keep the following supplies on hand in case of an outage:
working flashlight, battery-powered radio, extra batteries, and extra flashlight bulbs.
Riot / Public Disturbances
1. Immediately report any riot or public disturbance to 9-1-1.
2. Provide the following information:
a) Building name and address: Prairieview Shopping Center
Appropriate building address
Eden Prairie, Minnesota
b) Your company name and suite number.
c) Your name.
3. Do Not get involved.
4. If you are able to move to a safe area, you should do so immediately.
5. Stay calm.
6. Call Cushman & Wakefield/NorthMarq at (952) 831-1001 immediately after reporting the incident to 9-1-1.
Theft
First Call 9-1-1 IF A THEFT IS IN PROGRESS AND/OR THE INDIVIDUAL IS STILL ON THE PREMISES.
1. If the theft is discovered at a later date, the police should be contacted using a non-emergency number. The Eden Prairie Police Department can be contacted at (952) 949-6200.
2. Call the Cushman & Wakefield/NorthMarq 24 Hour Facility Service Line at (952) 831-1001 to report the details of the theft.
3. It is important that a police report is completed and filed.
4. Please send a copy of the police report to the Cushman & Wakefield/NorthMarq management office at 3500 American Blvd W, Suite 200, Bloomington, MN, 55431.
It is very important that your entrance areas are attended at all times. If an entrance area is going to be vacated, even for a short period of time, please secure the front door to your space. All valuables should be kept in a locked office or other secure location.
Tornado Warning / Severe Weather
Hennepin County Civil Defense will issue the severe weather warning by radio or civil defense sirens.
Action(s) to take:
1. Move away from the perimeter of the building and all exterior windows.
2. Leave the exterior service areas and lock all entrances
3. Seek shelter at the center of the building away from all exterior windows and doors, as this is the safest area. Go to the lowest level of the building, if it isn’t the main floor, via the stairway.
- Sit down and protect yourself by putting your head as close to your lap as possible or kneel, protecting your head.
5. Assign employees to make certain that all others have sought shelter and are safe.
If you are in transit within the building:
1) Take the quickest route to the designated shelter area.
2) Do not go outside the building.
If you are caught in a perimeter office:
1) Seek protection under a desk.
2) Remain in these areas until the National Weather Service issues the “all clear”.
Your Company Plan – Emergency Procedures
Your company should have its own emergency procedures program. We recommend that you update it regularly and not less than annually.
Areas to be covered should include, but not be limited to:
- Assign a company coordinator to evacuate your office and to ensure all employees have been evacuated safely.
- Review your company’s emergency program regularly.
- Review the Prairieview Shopping Center’s building emergency recommendations.
- Maintain regularly scheduled (at least annually): fire drills, severe weather safety exercises, bomb threat drills, and store theft/intruder exercises.
- Post store evacuation maps with all optional exits clearly marked.
- Designate a meeting place. Once everyone has reached the meeting place, the appointed company coordinator should take a head count, and inform the fire department of any unaccounted for employees.
- Train switchboard/customer service operators on proper emergency procedures. Maintain a bomb threat checklist at all outside-line phones.
- Compile and maintain a list of your staff members’ and management personnel’s emergency telephone numbers.
- Appoint key members of your staff as fire monitors. Fire monitors should be familiar with emergency procedures and trained to ensure that your staff is fully evacuated during fire emergencies and in the designated shelter area during severe weather. Fire monitors can also be assigned to assist handicapped staff members and visitors in evacuating the building.
Tenant Handbook & Emergency Procedures Prairieview Shopping Center (A-2)